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Questions and Answers
What primarily determines the quality of an organization?
What primarily determines the quality of an organization?
- The quality of its managers (correct)
- The external market conditions
- The number of employees
- The financial resources available
Which statement best reflects the symbolic view of management?
Which statement best reflects the symbolic view of management?
- Management success is solely determined by internal strategies.
- Managers' influence is limited by external factors. (correct)
- Managers have complete control over all outcomes.
- Managerial actions do not impact organizational culture.
Which of the following describes organizational culture?
Which of the following describes organizational culture?
- Shared meanings and common beliefs within the organization. (correct)
- A tangible aspect that can be measured quantitatively.
- A fixed set of rules that everyone must follow.
- Individual employee perceptions that vary significantly.
What constitutes the specific environment of an organization?
What constitutes the specific environment of an organization?
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What does environmental uncertainty relate to?
What does environmental uncertainty relate to?
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Why is it important to manage stakeholder relationships?
Why is it important to manage stakeholder relationships?
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What is a key characteristic of organizational culture?
What is a key characteristic of organizational culture?
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Which component is considered part of the general environment?
Which component is considered part of the general environment?
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Study Notes
Omnipotent View of Management
- Attributes success or failure to managers
- Believes management quality directly reflects in organizational quality
- Holds managers accountable for performance
- It is difficult to directly relate good or poor performance to managerial influence
Symbolic View of Management
- Attributes success or failure to external factors
- Acknowledges managerial influence but limits it by external forces
- External factors include economy, customers, government, competitors, industry, technology, and past management actions
- Managers symbolize control and influence despite constrained influence
Organizational Culture
- Shared meanings and beliefs held by members impacting their interactions
- Reflects "the way we do things around here"
- Comprises of values, symbols, rituals, myths and practices
- It is a perception, shared and descriptive, but not physically tangible
External Environment
- Factors and forces outside an organization impacting its performance
- Divided into specific and general environments
Specific Environment
- External forces with direct and immediate effects on the organization
General Environment
- Broader economic, socio-cultural, political, demographic, technological and global conditions affecting the organization
Environmental Uncertainty
- Refers to change and complexity in an organization's environment
- Complexity relates to the number of elements in an external environment
- Degree of change refers to dynamism or stability of external factors
Stakeholders
- Parties in an organization's environment affected by decisions and actions
- Managing relationships with stakeholders can result in enhanced performance
- Ethically considered the right thing to do due to interdependence between the organization and its stakeholders
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