Management Supervision Flashcards

Questions and Answers

What management activity involves determining how and by whom work activities will be done?

Organizing

What does a job specification contain?

Personal requirements for completing position tasks

A code of ethics is easier to implement and enforce when what is implemented?

Policies

What is one way to begin developing teams?

Assign problems to specially selected groups of employees Signup and view all the answers

What is a vision?

An idea about an ideal Signup and view all the answers

What is the correct definition of quality products?

Products that meet the establishment's standards Signup and view all the answers

What leadership style uses the 'do it my way' approach?

Autocratic Signup and view all the answers

Which item is a component of an organization's corporate culture?

Beliefs Signup and view all the answers

Treating persons unequally for reasons unrelated to their legal rights or abilities is called?

Discrimination Signup and view all the answers

Which question can help determine whether an action is based on sound ethics?

Would others take this action? Signup and view all the answers

What position analysis document specifies all tasks that are part of a job?

Task List Signup and view all the answers

What is the primary purpose of a position analysis?

It provides information for the job description Signup and view all the answers

A job description that is in compliance with the ADA should give examples of?

Persons suited for the job Signup and view all the answers

An employer does not need to accommodate a person with disabilities if doing so would result in?

An undue hardship Signup and view all the answers

What term refers to employment practices that would constitute discrimination toward certain individuals?

Bona fide occupational qualification Signup and view all the answers

Placing notices about vacancies in employees' paycheck envelopes is an example of what type of recruiting?

Internal Signup and view all the answers

What is an advantage of internal recruiting?

Employees are familiar with the operation Signup and view all the answers

If an operation uses drug testing with applicants for a dining room position, who else must receive drug tests?

Applicants in all job categories Signup and view all the answers

One important reason to conduct a background check is to prevent an accusation about?

Negligent hiring Signup and view all the answers

What term refers to a legally binding agreement that includes terms of employment such as termination provisions?

Employment contract Signup and view all the answers

Which form does an employee complete to signify eligibility to work in the United States?

I-9 form Signup and view all the answers

Which item should be kept separate from an employee's personnel file?

Medical information Signup and view all the answers

One of the purposes of an orientation program is to?

Explain company policies Signup and view all the answers

Basic information for all employees in a position is presented in what type of program?

Induction Signup and view all the answers

Which document ensures that new employees are aware of an establishment's policies?

Employee handbook Signup and view all the answers

The skills and knowledge that a trainee should learn from training are called?

Objectives Signup and view all the answers

What process ensures that training teaches what is actually needed?

Validation Signup and view all the answers

Which tool organizes the content of a training program?

Training plan Signup and view all the answers

Trainers convey new information and demonstrate skills in what phase of training?

Presentation Signup and view all the answers

The training strategy in which a trainee combines several steps that are part of a job task is called?

Integrative practice Signup and view all the answers

Supervisors can best motivate employees by?

Providing a positive working environment Signup and view all the answers

Which problem are new supervisors most likely to face?

Their work does not produce concrete results Signup and view all the answers

What should new supervisors do when they interact with employees who previously were their peers?

Treat all employees respectfully and fairly Signup and view all the answers

What is an example of a payroll benefit?

Insurance Signup and view all the answers

What is the first step in planning a positive, productive work environment?

Developing a clear vision Signup and view all the answers

What aspect of job success is most difficult to improve with training?

Attitudes Signup and view all the answers

What type of team involves members from different departments who meet to address problems?

Cross-Functional Signup and view all the answers

What can cause a team to be ineffective?

High turnover Signup and view all the answers

What problem can arise when only one employee is rewarded in a recognition and incentive program?

It can discourage teamwork Signup and view all the answers

How should a supervisor determine which employees should receive rewards in a recognition or incentive program?

They should reflect the employees' efforts Signup and view all the answers

What can an effective listener do to be involved in a communication process?

Maintain eye contact with the speaker Signup and view all the answers

A sound that interferes with communication is called?

Environmental noise Signup and view all the answers

Which item relates to a company's information channel of communication?

Grapevine Signup and view all the answers

What nonverbal communication may be a sign of nervousness?

Biting one's lips Signup and view all the answers

Managers do coaching when they?

Manage by walking around Signup and view all the answers

What is the process in which a neutral third party facilitates a discussion and makes suggestions about an agreement?

Mediation Signup and view all the answers

The first part of the change process is?

Unfreezing the situation Signup and view all the answers

When should an employee complete a self-evaluation performance appraisal form?

Before the session Signup and view all the answers

The first step in any termination process is to?

Identify the cause for termination Signup and view all the answers

What is a legal action against a previous employer alleging that termination violated anti-discrimination laws?

Wrongful discharge Signup and view all the answers

Which management tool implements standards?

Standard operating procedures Signup and view all the answers

What are developed as part of the position analysis process that will become SOPs?

Task lists Signup and view all the answers

What is the first step in planning, managing, and evaluating employee work schedules?

Determine budgets labor cost Signup and view all the answers

A manager had budgeted $39,540 for wages labor in April. The operation is open seven days a week. The average employee is paid $12 per hour. What is the average number of labor hours that can be scheduled per day?

110 Signup and view all the answers

What information is provided in a master schedule?

Number of hours needed for employees in specific positions Signup and view all the answers

When should employee day-off requests normally be submitted?

One week before the schedule is developed Signup and view all the answers

A labor variance is a difference between?

Scheduled hours and actual hours worked Signup and view all the answers

A cook is paid $12 per hour and works two hours of overtime during a specific week. How much is the cook paid for the two hours of overtime?

$36 Signup and view all the answers

What is a benefit of using a checklist to monitor quality?

Managers help ensure standards are met Signup and view all the answers

Critical incidents should be noted in which log?

Managers communication log Signup and view all the answers

Professional development refers to?

Learning or improvement to address knowledge or skill gaps Signup and view all the answers

Who is responsible for assessing professional development needs and progress?

The employee's manager Signup and view all the answers

Whose needs should be considered when professional development goals are established?

The employee's Signup and view all the answers

Which item should be included in a professional development?

Project time frame Signup and view all the answers

What is the best measurement of the success of a professional development program?

It accomplishes the program's goals Signup and view all the answers

Where is cross-training usually conducted?

At the employee's work station Signup and view all the answers

What is an important tactic when delegation is used for professional development purposes?

Move from simple to complex tasks Signup and view all the answers

In what stage of the mentoring relationship does the employee begin to ask questions?

Information exchange conversations Signup and view all the answers

Which planning tool is helpful in developing a succession plan?

Organizational chart Signup and view all the answers

A succession plan would typically be developed for which position?

General manager Signup and view all the answers

Which practice is allowed by EEOC?

Testing applicants on the job content Signup and view all the answers

Which items does the Fair Labor Standards Act regulate?

Overtime pay Signup and view all the answers

Compliance with what law can help reduce workers compensation insurance costs?

Occupational Safety and Health Act Signup and view all the answers

For how many months must a covered employee have worked for an employer to be eligible for a leave under the Family Medical Leave Act?

12 Signup and view all the answers

Which factor would determine that an employee should be compensated for injury?

The accident occurred during work Signup and view all the answers

What factor may present a successful application for a liquor license?

The owner has a narcotics conviction on record Signup and view all the answers

Where are the federal government's recommendations to prevent foodborne illnesses found?

FDA Food Code Signup and view all the answers

All 50 states require a minor assisting with alcohol service to?

Be supervised by an employee who is of age Signup and view all the answers

Which situation supports a reasonable care defense against a food-related lawsuit?

The operation has standards and training in place Signup and view all the answers

Which law prohibits the use of discriminatory work practices against union employees?

National Labor Relation Act Signup and view all the answers

What type of retirement benefits plan guarantees an employee a certain amount of payment on retirement?

Defined benefit Signup and view all the answers

Which mandatory federal program provides retirement and survivor benefits for covered workers?

Social Security Signup and view all the answers

Why must managers review hours worked by salaried employees?

To ensure correct work categories are reflected Signup and view all the answers

What is the purpose of compensation surveys?

To compare compensation for jobs in different establishments Signup and view all the answers

Which employees may be paid a lower minimum wage during their first 90 consecutive days of employment?

Employees under 20 Signup and view all the answers

Under which circumstances may a server be paid less than minimum wage?

Receiving at least $30 in tips in a typical month Signup and view all the answers

What must a manager do to help comply with the Consolidated Omnibus Budget Reconciliation Act?

Notify the plan administrator when an employee leaves Signup and view all the answers

What action helps a plan administrator comply with the Health Insurance Portability and Accountability Act?

Allow persons unable to obtain coverage to enroll in group healthcare plans at times besides open enrollment Signup and view all the answers

How much leave within a year can be taken for certain medical or family care situations under the Family and Medical Leave Act?

12 weeks Signup and view all the answers

Which is one of a manager's key responsibilities when an outsourced payroll provider is used?

Ensuring employees report the correct number of hours Signup and view all the answers

What is an example of hostile environment sexual harassment?

Pornography being circulated around the workplace Signup and view all the answers

What is the minimum age addressed by federal laws relating to harassment on the basis of age?

40 Signup and view all the answers

What element is required for conduct to be offensive?

The harassment must affect an employee's work Signup and view all the answers

What can prevent an operation from being liable for harassment by a supervisor?

The employee failed to act on opportunities to correct the harassment Signup and view all the answers

What is an example of a condition judged to limit one or more major life activities under the Americans with Disabilities Act?

Visual impairment Signup and view all the answers

What is the minimum age for an employee to drive unrestricted while working?

18 years old Signup and view all the answers

What is required to implement OSHA HAZCOM requirements?

Ensure that MSDSs for chemicals are current Signup and view all the answers

A manager must contact OSHA when?

There is a serious employee injury Signup and view all the answers

What is the minimum number of employees above which OSHA requires written emergency plans?

10 Signup and view all the answers

Where may a manager obtain compliance posters?

From the applicable government agency Signup and view all the answers

Study Notes

Management Practices

Organizing: Management activity that determines how and by whom work activities will be done.
Job Specification: Contains personal requirements necessary for completing position tasks.
Code of Ethics: Implemented more effectively with established policies to enhance enforcement.

Team Development

Begin developing teams by assigning problems to specially selected groups of employees.
Vision: Represents an idea about an ideal state that a team or organization aims for.

Quality and Leadership

Quality Products: Defined as products that meet established standards.
Leadership Style: Autocratic leadership involves a "do it my way" approach.

Corporate Culture and Ethics

Corporate culture components include shared beliefs within the organization.
Discrimination: Treating individuals unequally for reasons unrelated to legal rights or abilities.
Effective ethical decision making can be guided by the question, "Would others take this action?"

Job Analysis and Compliance

Task List: Document specifying all tasks that are part of a job.
Position Analysis Purpose: Provides critical information for job descriptions and compliance with regulations such as the ADA.

Employee Rights and Accommodations

Employers are not required to accommodate an individual with disabilities if it results in an undue hardship to the business.
Bona Fide Occupational Qualification: Refers to employment practices that could lead to discrimination unless they relate to essential job functions.

Recruitment Strategies

Internal Recruiting: Involves placing notices about vacancies in employee paychecks, allowing existing employees to apply.
Familiarity with operations is a key advantage of internal recruiting.

Performance Management

Background checks are essential to prevent negligent hiring claims.
Performance appraisals include self-evaluations completed by the employee before review sessions.

Training and Development

Objectives: The skills and knowledge a trainee should acquire from training programs.
Training Validation: Ensures that training programs meet actual needs.
Using training plans to organize content is critical for effective learning.

Effective Supervision

Supervisors can motivate employees through a positive working environment.
New supervisors often struggle because their work isn't producing tangible results.

Communication Strategies

Effective listening involves maintaining eye contact with the speaker.
Environmental noise can negatively impact communication.

Conflict Resolution

Mediation: A neutral third party facilitates discussions and suggestions for agreements.
The first stage of change management is unfreezing the situation to prepare for transformation.

Professional Growth

Professional development focuses on improving knowledge and skills to address gaps.
Employee input is vital in establishing professional development goals.

Compensation and Legal Compliance

Social Security: Federal program providing retirement and survivor benefits for covered workers.
Managers should regularly review hours worked by salaried employees to ensure accurate reporting.

Workplace Safety and Health

Compliance with the Occupational Safety and Health Act can reduce workers' compensation costs.
Employers must notify OSHA in serious employee injury situations.

Harassment and Discrimination

Hostile Environment: Workplace scenarios, like circulating pornography, indicative of sexual harassment.
Federal laws regarding age discrimination affect employees aged 40 and older.

Business Operational Standards

Maintaining Standard Operating Procedures (SOPs) ensures that established standards are implemented consistently.
Emergency Plans: OSHA requires companies with ten or more employees to maintain written emergency plans.

Miscellaneous

The FDA Food Code contains federal recommendations to prevent foodborne illnesses.
Managers can obtain compliance posters from applicable government agencies.

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Description

Test your knowledge of key management concepts with these flashcards focused on supervision and organizational tasks. Each card presents a term and its definition, helping you familiarize yourself with essential managerial activities and ethics. Perfect for students and professionals alike!