Podcast
Questions and Answers
What management activity involves determining how and by whom work activities will be done?
What management activity involves determining how and by whom work activities will be done?
Organizing
What does a job specification contain?
What does a job specification contain?
Personal requirements for completing position tasks
A code of ethics is easier to implement and enforce when what is implemented?
A code of ethics is easier to implement and enforce when what is implemented?
Policies
What is one way to begin developing teams?
What is one way to begin developing teams?
What is a vision?
What is a vision?
What is the correct definition of quality products?
What is the correct definition of quality products?
What leadership style uses the 'do it my way' approach?
What leadership style uses the 'do it my way' approach?
Which item is a component of an organization's corporate culture?
Which item is a component of an organization's corporate culture?
Treating persons unequally for reasons unrelated to their legal rights or abilities is called?
Treating persons unequally for reasons unrelated to their legal rights or abilities is called?
Which question can help determine whether an action is based on sound ethics?
Which question can help determine whether an action is based on sound ethics?
What position analysis document specifies all tasks that are part of a job?
What position analysis document specifies all tasks that are part of a job?
What is the primary purpose of a position analysis?
What is the primary purpose of a position analysis?
A job description that is in compliance with the ADA should give examples of?
A job description that is in compliance with the ADA should give examples of?
An employer does not need to accommodate a person with disabilities if doing so would result in?
An employer does not need to accommodate a person with disabilities if doing so would result in?
What term refers to employment practices that would constitute discrimination toward certain individuals?
What term refers to employment practices that would constitute discrimination toward certain individuals?
Placing notices about vacancies in employees' paycheck envelopes is an example of what type of recruiting?
Placing notices about vacancies in employees' paycheck envelopes is an example of what type of recruiting?
What is an advantage of internal recruiting?
What is an advantage of internal recruiting?
If an operation uses drug testing with applicants for a dining room position, who else must receive drug tests?
If an operation uses drug testing with applicants for a dining room position, who else must receive drug tests?
One important reason to conduct a background check is to prevent an accusation about?
One important reason to conduct a background check is to prevent an accusation about?
What term refers to a legally binding agreement that includes terms of employment such as termination provisions?
What term refers to a legally binding agreement that includes terms of employment such as termination provisions?
Which form does an employee complete to signify eligibility to work in the United States?
Which form does an employee complete to signify eligibility to work in the United States?
Which item should be kept separate from an employee's personnel file?
Which item should be kept separate from an employee's personnel file?
One of the purposes of an orientation program is to?
One of the purposes of an orientation program is to?
Basic information for all employees in a position is presented in what type of program?
Basic information for all employees in a position is presented in what type of program?
Which document ensures that new employees are aware of an establishment's policies?
Which document ensures that new employees are aware of an establishment's policies?
The skills and knowledge that a trainee should learn from training are called?
The skills and knowledge that a trainee should learn from training are called?
What process ensures that training teaches what is actually needed?
What process ensures that training teaches what is actually needed?
Which tool organizes the content of a training program?
Which tool organizes the content of a training program?
Trainers convey new information and demonstrate skills in what phase of training?
Trainers convey new information and demonstrate skills in what phase of training?
The training strategy in which a trainee combines several steps that are part of a job task is called?
The training strategy in which a trainee combines several steps that are part of a job task is called?
Supervisors can best motivate employees by?
Supervisors can best motivate employees by?
Which problem are new supervisors most likely to face?
Which problem are new supervisors most likely to face?
What should new supervisors do when they interact with employees who previously were their peers?
What should new supervisors do when they interact with employees who previously were their peers?
What is an example of a payroll benefit?
What is an example of a payroll benefit?
What is the first step in planning a positive, productive work environment?
What is the first step in planning a positive, productive work environment?
What aspect of job success is most difficult to improve with training?
What aspect of job success is most difficult to improve with training?
What type of team involves members from different departments who meet to address problems?
What type of team involves members from different departments who meet to address problems?
What can cause a team to be ineffective?
What can cause a team to be ineffective?
What problem can arise when only one employee is rewarded in a recognition and incentive program?
What problem can arise when only one employee is rewarded in a recognition and incentive program?
How should a supervisor determine which employees should receive rewards in a recognition or incentive program?
How should a supervisor determine which employees should receive rewards in a recognition or incentive program?
What can an effective listener do to be involved in a communication process?
What can an effective listener do to be involved in a communication process?
A sound that interferes with communication is called?
A sound that interferes with communication is called?
Which item relates to a company's information channel of communication?
Which item relates to a company's information channel of communication?
What nonverbal communication may be a sign of nervousness?
What nonverbal communication may be a sign of nervousness?
Managers do coaching when they?
Managers do coaching when they?
What is the process in which a neutral third party facilitates a discussion and makes suggestions about an agreement?
What is the process in which a neutral third party facilitates a discussion and makes suggestions about an agreement?
The first part of the change process is?
The first part of the change process is?
When should an employee complete a self-evaluation performance appraisal form?
When should an employee complete a self-evaluation performance appraisal form?
The first step in any termination process is to?
The first step in any termination process is to?
What is a legal action against a previous employer alleging that termination violated anti-discrimination laws?
What is a legal action against a previous employer alleging that termination violated anti-discrimination laws?
Which management tool implements standards?
Which management tool implements standards?
What are developed as part of the position analysis process that will become SOPs?
What are developed as part of the position analysis process that will become SOPs?
What is the first step in planning, managing, and evaluating employee work schedules?
What is the first step in planning, managing, and evaluating employee work schedules?
A manager had budgeted $39,540 for wages labor in April. The operation is open seven days a week. The average employee is paid $12 per hour. What is the average number of labor hours that can be scheduled per day?
A manager had budgeted $39,540 for wages labor in April. The operation is open seven days a week. The average employee is paid $12 per hour. What is the average number of labor hours that can be scheduled per day?
What information is provided in a master schedule?
What information is provided in a master schedule?
When should employee day-off requests normally be submitted?
When should employee day-off requests normally be submitted?
A labor variance is a difference between?
A labor variance is a difference between?
A cook is paid $12 per hour and works two hours of overtime during a specific week. How much is the cook paid for the two hours of overtime?
A cook is paid $12 per hour and works two hours of overtime during a specific week. How much is the cook paid for the two hours of overtime?
What is a benefit of using a checklist to monitor quality?
What is a benefit of using a checklist to monitor quality?
Critical incidents should be noted in which log?
Critical incidents should be noted in which log?
Professional development refers to?
Professional development refers to?
Who is responsible for assessing professional development needs and progress?
Who is responsible for assessing professional development needs and progress?
Whose needs should be considered when professional development goals are established?
Whose needs should be considered when professional development goals are established?
Which item should be included in a professional development?
Which item should be included in a professional development?
What is the best measurement of the success of a professional development program?
What is the best measurement of the success of a professional development program?
Where is cross-training usually conducted?
Where is cross-training usually conducted?
What is an important tactic when delegation is used for professional development purposes?
What is an important tactic when delegation is used for professional development purposes?
In what stage of the mentoring relationship does the employee begin to ask questions?
In what stage of the mentoring relationship does the employee begin to ask questions?
Which planning tool is helpful in developing a succession plan?
Which planning tool is helpful in developing a succession plan?
A succession plan would typically be developed for which position?
A succession plan would typically be developed for which position?
Which practice is allowed by EEOC?
Which practice is allowed by EEOC?
Which items does the Fair Labor Standards Act regulate?
Which items does the Fair Labor Standards Act regulate?
Compliance with what law can help reduce workers compensation insurance costs?
Compliance with what law can help reduce workers compensation insurance costs?
For how many months must a covered employee have worked for an employer to be eligible for a leave under the Family Medical Leave Act?
For how many months must a covered employee have worked for an employer to be eligible for a leave under the Family Medical Leave Act?
Which factor would determine that an employee should be compensated for injury?
Which factor would determine that an employee should be compensated for injury?
What factor may present a successful application for a liquor license?
What factor may present a successful application for a liquor license?
Where are the federal government's recommendations to prevent foodborne illnesses found?
Where are the federal government's recommendations to prevent foodborne illnesses found?
All 50 states require a minor assisting with alcohol service to?
All 50 states require a minor assisting with alcohol service to?
Which situation supports a reasonable care defense against a food-related lawsuit?
Which situation supports a reasonable care defense against a food-related lawsuit?
Which law prohibits the use of discriminatory work practices against union employees?
Which law prohibits the use of discriminatory work practices against union employees?
What type of retirement benefits plan guarantees an employee a certain amount of payment on retirement?
What type of retirement benefits plan guarantees an employee a certain amount of payment on retirement?
Which mandatory federal program provides retirement and survivor benefits for covered workers?
Which mandatory federal program provides retirement and survivor benefits for covered workers?
Why must managers review hours worked by salaried employees?
Why must managers review hours worked by salaried employees?
What is the purpose of compensation surveys?
What is the purpose of compensation surveys?
Which employees may be paid a lower minimum wage during their first 90 consecutive days of employment?
Which employees may be paid a lower minimum wage during their first 90 consecutive days of employment?
Under which circumstances may a server be paid less than minimum wage?
Under which circumstances may a server be paid less than minimum wage?
What must a manager do to help comply with the Consolidated Omnibus Budget Reconciliation Act?
What must a manager do to help comply with the Consolidated Omnibus Budget Reconciliation Act?
What action helps a plan administrator comply with the Health Insurance Portability and Accountability Act?
What action helps a plan administrator comply with the Health Insurance Portability and Accountability Act?
How much leave within a year can be taken for certain medical or family care situations under the Family and Medical Leave Act?
How much leave within a year can be taken for certain medical or family care situations under the Family and Medical Leave Act?
Which is one of a manager's key responsibilities when an outsourced payroll provider is used?
Which is one of a manager's key responsibilities when an outsourced payroll provider is used?
What is an example of hostile environment sexual harassment?
What is an example of hostile environment sexual harassment?
What is the minimum age addressed by federal laws relating to harassment on the basis of age?
What is the minimum age addressed by federal laws relating to harassment on the basis of age?
What element is required for conduct to be offensive?
What element is required for conduct to be offensive?
What can prevent an operation from being liable for harassment by a supervisor?
What can prevent an operation from being liable for harassment by a supervisor?
What is an example of a condition judged to limit one or more major life activities under the Americans with Disabilities Act?
What is an example of a condition judged to limit one or more major life activities under the Americans with Disabilities Act?
What is the minimum age for an employee to drive unrestricted while working?
What is the minimum age for an employee to drive unrestricted while working?
What is required to implement OSHA HAZCOM requirements?
What is required to implement OSHA HAZCOM requirements?
A manager must contact OSHA when?
A manager must contact OSHA when?
What is the minimum number of employees above which OSHA requires written emergency plans?
What is the minimum number of employees above which OSHA requires written emergency plans?
Where may a manager obtain compliance posters?
Where may a manager obtain compliance posters?
Study Notes
Management Practices
- Organizing: Management activity that determines how and by whom work activities will be done.
- Job Specification: Contains personal requirements necessary for completing position tasks.
- Code of Ethics: Implemented more effectively with established policies to enhance enforcement.
Team Development
- Begin developing teams by assigning problems to specially selected groups of employees.
- Vision: Represents an idea about an ideal state that a team or organization aims for.
Quality and Leadership
- Quality Products: Defined as products that meet established standards.
- Leadership Style: Autocratic leadership involves a "do it my way" approach.
Corporate Culture and Ethics
- Corporate culture components include shared beliefs within the organization.
- Discrimination: Treating individuals unequally for reasons unrelated to legal rights or abilities.
- Effective ethical decision making can be guided by the question, "Would others take this action?"
Job Analysis and Compliance
- Task List: Document specifying all tasks that are part of a job.
- Position Analysis Purpose: Provides critical information for job descriptions and compliance with regulations such as the ADA.
Employee Rights and Accommodations
- Employers are not required to accommodate an individual with disabilities if it results in an undue hardship to the business.
- Bona Fide Occupational Qualification: Refers to employment practices that could lead to discrimination unless they relate to essential job functions.
Recruitment Strategies
- Internal Recruiting: Involves placing notices about vacancies in employee paychecks, allowing existing employees to apply.
- Familiarity with operations is a key advantage of internal recruiting.
Performance Management
- Background checks are essential to prevent negligent hiring claims.
- Performance appraisals include self-evaluations completed by the employee before review sessions.
Training and Development
- Objectives: The skills and knowledge a trainee should acquire from training programs.
- Training Validation: Ensures that training programs meet actual needs.
- Using training plans to organize content is critical for effective learning.
Effective Supervision
- Supervisors can motivate employees through a positive working environment.
- New supervisors often struggle because their work isn't producing tangible results.
Communication Strategies
- Effective listening involves maintaining eye contact with the speaker.
- Environmental noise can negatively impact communication.
Conflict Resolution
- Mediation: A neutral third party facilitates discussions and suggestions for agreements.
- The first stage of change management is unfreezing the situation to prepare for transformation.
Professional Growth
- Professional development focuses on improving knowledge and skills to address gaps.
- Employee input is vital in establishing professional development goals.
Compensation and Legal Compliance
- Social Security: Federal program providing retirement and survivor benefits for covered workers.
- Managers should regularly review hours worked by salaried employees to ensure accurate reporting.
Workplace Safety and Health
- Compliance with the Occupational Safety and Health Act can reduce workers' compensation costs.
- Employers must notify OSHA in serious employee injury situations.
Harassment and Discrimination
- Hostile Environment: Workplace scenarios, like circulating pornography, indicative of sexual harassment.
- Federal laws regarding age discrimination affect employees aged 40 and older.
Business Operational Standards
- Maintaining Standard Operating Procedures (SOPs) ensures that established standards are implemented consistently.
- Emergency Plans: OSHA requires companies with ten or more employees to maintain written emergency plans.
Miscellaneous
- The FDA Food Code contains federal recommendations to prevent foodborne illnesses.
- Managers can obtain compliance posters from applicable government agencies.
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Test your knowledge of key management concepts with these flashcards focused on supervision and organizational tasks. Each card presents a term and its definition, helping you familiarize yourself with essential managerial activities and ethics. Perfect for students and professionals alike!
