Management Skills and Sustainability Practices
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Questions and Answers

According to the provided material, what is the primary focus of a manager's informational roles?

  • Resolving conflicts and negotiating agreements.
  • Developing strategic plans and long-term goals.
  • Communicating and disseminating information. (correct)
  • Building relationships and motivating teams.
  • Which of the following best describes 'conceptual skills' for a manager?

  • The ability to operate machinery and perform industry-specific tasks.
  • The ability to understand complex situations and formulate strategic plans. (correct)
  • The ability to manage personal emotions and be self-aware.
  • The ability to effectively communicate and build relationships with others.
  • In the context of emotional intelligence, what does self-management primarily involve?

  • The ability to control impulses and adapt to changing situations. (correct)
  • The ability to recognize and understand one's own emotions.
  • The ability to influence and develop others.
  • The ability to accurately sense and understand others' emotions.
  • A manager is experiencing stress due to being caught in the middle of conflicting demands, which of the following is a likely contributing factor?

    <p>Stress due to overseeing former peers. (A)</p> Signup and view all the answers

    According to the information provided, which skill becomes more important as a manager advances to higher positions?

    <p>Human Skills and Conceptual Skills. (D)</p> Signup and view all the answers

    Which business practice is specifically focused on the reuse, recycling, and reduction of waste?

    <p>Circular business (B)</p> Signup and view all the answers

    A company implements sustainable practices to enhance its reputation with local communities and maintain its 'license to operate'. Which motive is best represented?

    <p>Relational motives (A)</p> Signup and view all the answers

    Which of the following is a core component of the ‘instrumental motives’ driving sustainable business practices?

    <p>Sales generation and cost reduction (D)</p> Signup and view all the answers

    What does 'mainstreaming sustainable business' primarily entail?

    <p>Integrating sustainable practices into core business activities (D)</p> Signup and view all the answers

    A company responds to a media scandal by implementing a new sustainability initiative. According to the institutionalisation process, this is an example of what?

    <p>Trigger (D)</p> Signup and view all the answers

    Which of the following describes the ‘theorisation’ stage in the institutionalisation process of sustainable business?

    <p>Demonstrating the broad relevance of the initial sustainable action (D)</p> Signup and view all the answers

    What is the primary focus of the 'moral motives' within a business's approach to sustainability?

    <p>Adhering to a sense of duty and higher-order values (C)</p> Signup and view all the answers

    What does the concept of 'corporate citizenship' primarily emphasize?

    <p>Companies acting responsibly towards society and the environment (A)</p> Signup and view all the answers

    Which action is most likely to foster ethical behavior within an organization?

    <p>Establishing a clear code of ethics and decision-making rules in the organization. (A)</p> Signup and view all the answers

    According to the provided content, which is NOT a dimension of organizational culture?

    <p>Profit orientation (C)</p> Signup and view all the answers

    What is described as the 'glue' that holds an organization together, according to Schein's perspective?

    <p>Shared basic assumptions (C)</p> Signup and view all the answers

    Which of the following best describes the concept of 'the way things get done around here'?

    <p>Organizational culture (D)</p> Signup and view all the answers

    What is the primary focus of an organization with a high 'outcome orientation'?

    <p>Achieving specific targets and results (A)</p> Signup and view all the answers

    Which of these actions is LEAST likely to improve ethical behavior in an organization?

    <p>Focusing primarily on punishment for ethical breaches (C)</p> Signup and view all the answers

    How would Ravasi & Schultz describe the role of organizational culture?

    <p>A guideline of values that guide behavior within an organization (B)</p> Signup and view all the answers

    What is the primary purpose of social audits in the context of managing ethics?

    <p>To independently assess the organization's ethical and social performance. (B)</p> Signup and view all the answers

    Which of the following best describes how organizational culture affects managerial planning?

    <p>It influences the level of risk-taking deemed acceptable in plans and whether the plans are made individually or collaboratively. (B)</p> Signup and view all the answers

    According to the provided material, what is one way that organizational culture impacts leading?

    <p>It influences the preferred leadership style, the degree of manager concern for employees, and how disagreements are addressed. (B)</p> Signup and view all the answers

    What does 'person-organization fit' primarily refer to?

    <p>The match between an employees values, beliefs, and behaviors with the organizations culture. (D)</p> Signup and view all the answers

    How does an adaptive culture support organizational success?

    <p>By ensuring managers focus on all stakeholders, encouraging proactive change, and facilitating risk-taking. (B)</p> Signup and view all the answers

    As described, what role does a 'strong' culture play within an organization?

    <p>It ensures that core values are intensely held and widely shared throughout the organization. (D)</p> Signup and view all the answers

    In the context of organizational culture, what is the key takeaway from Kotter and Heskett's work, according to the content?

    <p>Culture plays a crucial role in determining an organization's performance. (A)</p> Signup and view all the answers

    The content suggests that the 'fit' of a culture is dependent on:

    <p>The fit between organizational culture and its external environment and strategic goals. (A)</p> Signup and view all the answers

    According to the information given, how does organizational culture influence 'controlling' within a business?

    <p>It influences whether controls are externally imposed or if employees are trusted to self-regulate, as well as the criteria for performance evaluations. (D)</p> Signup and view all the answers

    What is the core source of an organization's culture?

    <p>The founders of the organization (B)</p> Signup and view all the answers

    Which of the following is NOT a mechanism for keeping culture alive in an organization?

    <p>Industry regulations impacting operations (C)</p> Signup and view all the answers

    What role do founders play in establishing organizational culture?

    <p>They act as role models and solidify their vision into myths (C)</p> Signup and view all the answers

    Which of these is considered a formal method of socialization for maintaining culture?

    <p>Training programmes and sharing espoused values (C)</p> Signup and view all the answers

    Which of these is an 'antecedent' to organizational culture?

    <p>Founders' values (B)</p> Signup and view all the answers

    According to the text and the 'Star Model', which area focuses on formal & informal procedures and how work gets done?

    <p>Processes (D)</p> Signup and view all the answers

    What is the main challenge associated with changing an organization's culture?

    <p>It is a complex and difficult process. (B)</p> Signup and view all the answers

    Which of the following is NOT a listed outcome of organizational culture?

    <p>Economic Growth (D)</p> Signup and view all the answers

    What is one key characteristic of leadership?

    <p>Leaders influence through relationships with people (A)</p> Signup and view all the answers

    In contrast to management, what is a primary focus of leadership?

    <p>Aligning resources and inspiring workers (C)</p> Signup and view all the answers

    What does effective leadership help improve in an organization?

    <p>Motivation and job satisfaction (A)</p> Signup and view all the answers

    According to the content, what is the view on whether leaders are born or made?

    <p>Leadership qualities can be learned and developed (A)</p> Signup and view all the answers

    What is one of Shackleton's notable leadership lessons during the Endurance expedition?

    <p>Inspiring teamwork is essential for survival (A)</p> Signup and view all the answers

    What role does leadership play in an organization according to the document?

    <p>It enhances ethical standards and accountability (A)</p> Signup and view all the answers

    What is the definition of management provided in the content?

    <p>Using authority to achieve compliance from members (D)</p> Signup and view all the answers

    What does leadership often rely on according to the document?

    <p>Situational factors and followers (B)</p> Signup and view all the answers

    Flashcards

    What are the three types of Management Roles?

    Managing roles can be categorized into three types: Informational, Interpersonal, and Decisional. Informational roles involve communication and information sharing, while Interpersonal roles focus on building relationships and leading teams. Decisional roles involve making decisions, handling crises, and allocating resources.

    What are the three key skills for managers?

    Managers require three essential skills: Conceptual skills, Human skills, and Technical skills. Conceptual skills involve thinking strategically, Human skills focus on interpersonal relationships and communication, while Technical skills refer to industry specific knowledge and expertise.

    What is Emotional Intelligence (EQ)?

    Emotional intelligence (EQ) is crucial for effective management. It involves four key components: Self-awareness, Self-management, Social awareness and Empathy, and Relationship management. These components enable managers to effectively understand and manage their own emotions, build strong connections with others, and lead with empathy and understanding.

    What are some common stressors for managers?

    Managers face various stressors including increased workload, supervising former colleagues, responsibility for others, navigating conflicts, and challenging work-life balance. These stressors can create pressure and impact their well-being.

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    What is an organization?

    An organization is a structured entity comprised of individuals who work together to achieve a common goal. It can be a business, institution, or even a group of people working towards a shared mission.

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    Corporate Social Responsibility (CSR)

    Business practices that focus on ethical, social, and environmental impacts.

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    Inclusive Business

    Business models that integrate underserved communities into their value chains.

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    Shared Value

    Business strategies that create economic value while addressing societal challenges.

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    Corporate Citizenship

    Companies acting responsibly towards society and the environment.

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    Circular Business

    Business models that emphasize reuse, recycling, and waste reduction.

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    Instrumental Motives

    Motivations based on the potential financial benefits of sustainable business practices.

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    Relational Motives

    Motivations based on building and maintaining positive relationships with stakeholders.

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    Moral Motives

    Motivations based on a sense of moral duty and higher-order values.

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    Organizational Culture

    The shared beliefs, principles, traditions, and practices that shape how organizational members act and set an organization apart.

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    Hire Ethical Individuals

    Hiring people with strong ethical principles and values.

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    Codes of Ethics

    Formal documents outlining ethical guidelines and decision-making rules.

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    Ethical Leadership

    Leaders demonstrating ethical behavior through their actions and decisions.

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    Performance Appraisal & Ethics

    Setting realistic goals and incorporating ethical considerations into performance reviews.

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    Ethics Training

    Providing structured training programs to educate employees on ethical principles and decision-making.

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    Social Audits

    Independent assessments of an organization's ethical practices and compliance.

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    Support for Ethical Dilemmas

    Offering support and protection to individuals facing ethical dilemmas, such as whistleblowers who report misconduct.

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    How does Culture define boundaries?

    Defines acceptable behavior within an organization. It sets boundaries and expectations for how employees should conduct themselves.

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    How does Culture convey identity?

    Helps employees understand what the organization stands for. It creates a sense of identity and belonging for employees.

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    How does Culture generate commitment?

    Increases loyalty and commitment from employees. When employees feel connected to the culture, they are more likely to be invested in the success of the organization.

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    How does Culture influence management style?

    Influences the leadership style and decision-making processes within an organization. It shapes how managers lead and make decisions.

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    How does Culture guide interpersonal interactions?

    Provides guidelines for how employees should interact with each other. It influences communication, collaboration, and conflict resolution.

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    How does Culture enhance social stability?

    Creates a sense of stability and unity within an organization. It helps to reduce conflict and create a harmonious work environment.

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    Person-Organization Fit

    Refers to the degree to which an individual's personal values and beliefs align with the values and beliefs of the organization.

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    Leadership

    The ability to inspire and guide a group towards a shared objective.

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    Management

    The process of using formal authority to ensure tasks are completed efficiently.

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    Leadership: Doing the right things

    Leadership is about doing the right things - establishing a vision, aligning resources, and inspiring others to achieve it.

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    Management: Doing things right

    Management is about doing things right - effectively organizing resources, creating plans, and monitoring progress.

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    Leadership & Ethics

    Leadership plays a crucial role in ensuring ethical behavior within an organization.

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    Leaders make a difference

    Leaders are often perceived as making a difference through their actions and impact on others.

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    Leadership - Beyond Roles

    Leadership is not defined by a role or position, but by the ability to influence and build relationships with people.

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    Leadership is Situational

    Leadership is often situational and may vary depending on the context and circumstances.

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    Founders' Impact on Culture

    The core people who establish an organization's culture. They set the vision, hire aligned employees, and are seen as role models.

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    Organizational Socialization

    The process of embedding new employees into the existing culture, using both formal training and informal interactions. It helps ensure alignment with existing values and behaviors.

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    The Star Model for Culture Change

    A framework for changing organizational culture by aligning strategy, structure, processes, rewards, and people. It helps ensure all elements work together to support the desired change.

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    Organizational Culture Definition

    The shared assumptions, values, and behaviors within an organization, influencing how people work, interact, and make decisions. It is shaped by founders, industry, and national culture.

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    Keeping Culture Alive

    The ongoing process of maintaining and reinforcing an organization's culture through various mechanisms like selection, socialization, rewards, and leadership.

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    Selection in Culture Maintenance

    The act of hiring individuals who fit the existing culture based on values, skills, and personality, ensuring continuity and consistency.

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    Culture Impact Assessment

    The process of examining and evaluating the impact of an organization's culture on its performance, including areas like stress, efficiency, effectiveness, and innovation.

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    Organizational Culture Change

    The act of shifting an organization's culture to adapt to changing conditions or to achieve new goals. It requires systematic interventions in various aspects of the organization.

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    Study Notes

    Management 23-24 Van Rossem*Wijen

    • Course offered at Katholieke Universiteit Leuven
    • Course content covers management topics from 2023-2024
    • Includes chapters on What is management, External Influences, Effectuating Strategies, Structuring Organizations, Managing Sustainably, Managing Internationally, Ethical Management, Organizational Culture, Decision-Making, and Leadership.
    • Includes case study on Sellafield Nuclear Scandal.

    Chapter 1: What is Management

    • Case Study Summary: Sellafield Nuclear Scandal
      • Blame and Responsibility:
        • HR Director blamed process workers for the scandal
        • BNII attributed the issue to a lack of management skills (leadership, communication, motivation, supervision)
      • Report Findings
        • Lack of high-quality safety systems and improper management.
        • Inadequate supervision and poor training
        • Poor incentives contributed to data falsification.
    • Definition of Management
      • Coordinating and overseeing work activities for efficient and effective accomplishment of organizational goals.
      • Planning, organizing, leading, and controlling organizational resources.

    Chapter 2: Looking Backward, Thinking Forward

    • Historical Perspective on Management Theories
      • Theories are practical frameworks for understanding and solving organizational problems.
      • Theories were shaped by the era they developed and built upon existing knowledge.
      • Scientific knowledge builds on past discoveries
      • Historical works remain relevant and applicable to modern management challenges.
      • Repetition of ideas from history highlights enduring themes.
    • Classical Ideas
      • Adam Smith: Division of labor for enhanced productivity through specialization (Assembly workers, cashiers)
      • Frederick Taylor: Optimized worker productivity via process standardization (office and warehouse workers)
    • Behavioral Approaches
      • Mary Parker Follett: Importance of human-centric management, emphasis on informal processes and conflict resolution.
      • Elton Mayo: Importance of social relations in the workplace, encouraging collaboration
      • Chester Barnard: Importance of cooperation and moral aspects of organizational behavior
    • Contemporary Approaches
      • Edwards Deming: Advocate for continuous improvement, performance circles.
      • Open Systems Perspective: Considering global implications of local actions
      • Contingency Theory: Adapting actions to changing environments
      • Resource Dependence Theory: Managing external dependencies to control resources
      • Institutional Theory: Understanding the impact of formal and informal institutions
      • Organizational Learning: Continuous improvement of performance through experience and observation

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    Description

    This quiz explores key concepts related to management, focusing on informational roles, emotional intelligence, and the skills essential for effective leadership. Additionally, it examines sustainable business practices and their motivations. Test your understanding of how managers navigate challenges and promote sustainability within organizations.

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