Transition Supervisor to Manager Skills Quiz

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Which of the following is NOT one of the 5 types of communication mentioned?

Sympathetic

Manipulative

Passive-aggressive

Empathetic (correct)

What is the difference between sympathy and empathy in communication?

Sympathy and empathy are the same thing.

There is no difference between sympathy and empathy in communication.

Empathy means understanding from your own perspective, while sympathy means sharing and identifying with another's feelings.

Sympathy means understanding from your own perspective, while empathy means sharing and identifying with another's feelings. (correct)

What are the 3 C's of Communication mentioned in the text?

Calming, Credible, Courteous

Confident, Clear, Controlled (correct)

Constructive, Conciliatory, Collaborative

Clarity, Conciseness, Coherence

Which of the following is NOT a level of intra-organizational conflict?

Diagonal Signup and view all the answers

What are the two basic dimensions along which behaviors can be described, according to the Thomas Kilmann Conflict Mode?

Assertiveness and Cooperativeness Signup and view all the answers

Which of the following is NOT a key element of Emotional Intelligence (EI)?

Assertiveness Signup and view all the answers

According to the Tuckman Model for Group Development, what is the stage that comes after 'norming'?

Performing Signup and view all the answers

Which of the following is an example of a hard skill?

Welding Signup and view all the answers

What percentage of internal hires admit it took at least six months to have a real impact?

25% Signup and view all the answers

Which of the following is NOT considered a soft skill?

Microsoft Office Signup and view all the answers

What is the last stage in the Tuckman Model for Group Development?

Adjourning Signup and view all the answers

Which of the following is considered a hard skill related to computer technology?

Computer-Aided Design (CAD) Signup and view all the answers

What is the key element of Emotional Intelligence that involves understanding the emotions of people around you?

Empathy Signup and view all the answers

Which self-assessment tool focuses on Dominance, Influence, Steadiness, and Conscientiousness?

DISC Signup and view all the answers

What is the difference between passive-aggressive communication and manipulative communication?

Passive-aggressive communication avoids confrontation, while manipulative communication involves controlling others in an insidious manner. Signup and view all the answers

In the context of conflict management, what is the difference between indirect conflict management and direct conflict management?

Indirect conflict management involves managing the conflict through common goals, while direct conflict management focuses on resolving the conflict directly. Signup and view all the answers

How does assertiveness differ from cooperativeness in the context of communication?

Assertiveness involves being self-confident without being aggressive, while cooperativeness involves satisfying other's concerns. Signup and view all the answers

Which level of intra-organizational conflict involves disagreements between groups on the same hierarchical level?

Horizontal conflict Signup and view all the answers

How does listening differ from hearing in effective communication?

Listening involves interpreting what is said and understanding it, while hearing is merely passively receiving sounds through ears. Signup and view all the answers