Podcast
Questions and Answers
Which of the following is NOT one of the 5 types of communication mentioned?
Which of the following is NOT one of the 5 types of communication mentioned?
- Sympathetic
- Manipulative
- Passive-aggressive
- Empathetic (correct)
What is the difference between sympathy and empathy in communication?
What is the difference between sympathy and empathy in communication?
- Sympathy and empathy are the same thing.
- There is no difference between sympathy and empathy in communication.
- Empathy means understanding from your own perspective, while sympathy means sharing and identifying with another's feelings.
- Sympathy means understanding from your own perspective, while empathy means sharing and identifying with another's feelings. (correct)
What are the 3 C's of Communication mentioned in the text?
What are the 3 C's of Communication mentioned in the text?
- Calming, Credible, Courteous
- Confident, Clear, Controlled (correct)
- Constructive, Conciliatory, Collaborative
- Clarity, Conciseness, Coherence
Which of the following is NOT a level of intra-organizational conflict?
Which of the following is NOT a level of intra-organizational conflict?
What are the two basic dimensions along which behaviors can be described, according to the Thomas Kilmann Conflict Mode?
What are the two basic dimensions along which behaviors can be described, according to the Thomas Kilmann Conflict Mode?
Which of the following is NOT a key element of Emotional Intelligence (EI)?
Which of the following is NOT a key element of Emotional Intelligence (EI)?
According to the Tuckman Model for Group Development, what is the stage that comes after 'norming'?
According to the Tuckman Model for Group Development, what is the stage that comes after 'norming'?
Which of the following is an example of a hard skill?
Which of the following is an example of a hard skill?
What percentage of internal hires admit it took at least six months to have a real impact?
What percentage of internal hires admit it took at least six months to have a real impact?
Which of the following is NOT considered a soft skill?
Which of the following is NOT considered a soft skill?
What is the last stage in the Tuckman Model for Group Development?
What is the last stage in the Tuckman Model for Group Development?
Which of the following is considered a hard skill related to computer technology?
Which of the following is considered a hard skill related to computer technology?
What is the key element of Emotional Intelligence that involves understanding the emotions of people around you?
What is the key element of Emotional Intelligence that involves understanding the emotions of people around you?
Which self-assessment tool focuses on Dominance, Influence, Steadiness, and Conscientiousness?
Which self-assessment tool focuses on Dominance, Influence, Steadiness, and Conscientiousness?
What is the difference between passive-aggressive communication and manipulative communication?
What is the difference between passive-aggressive communication and manipulative communication?
In the context of conflict management, what is the difference between indirect conflict management and direct conflict management?
In the context of conflict management, what is the difference between indirect conflict management and direct conflict management?
How does assertiveness differ from cooperativeness in the context of communication?
How does assertiveness differ from cooperativeness in the context of communication?
Which level of intra-organizational conflict involves disagreements between groups on the same hierarchical level?
Which level of intra-organizational conflict involves disagreements between groups on the same hierarchical level?
How does listening differ from hearing in effective communication?
How does listening differ from hearing in effective communication?
