Management Information Systems I Lecture 1
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Questions and Answers

Which of the following exemplifies an informal information system within an organization?

  • Casual conversations in the hallway. (correct)
  • A structured, paper-based ledger system.
  • A computer-based inventory management system.
  • An organized system of index cards.

Management Information Systems (MIS) primarily focus on collecting, processing, storing, and distributing information to support decision-making and control within an organization.

True (A)

Name four functions that Management Information Systems perform in an organization.

collect, process, store, and distribute

________ information systems are structured and organized, relying on methods such as paper ledgers or computer hardware and software.

<p>formal</p> Signup and view all the answers

Match the following data tracking purposes with their respective organizational functions:

<p>Marketing = Analyzing consumer behavior and market trends Accounting = Managing financial transactions and reporting Manufacturing and Production = Tracking raw materials and production schedules Administration = Managing employee records and office operations</p> Signup and view all the answers

Which of the following is considered an external influence on an organization's information flow?

<p>Regulatory bodies (C)</p> Signup and view all the answers

A Management Information System is simply a set of computer equipment.

<p>False (B)</p> Signup and view all the answers

Besides regulatory bodies, name two other external factors that may influence the flow of information in a company.

<p>research and development, communications media</p> Signup and view all the answers

Which factor most directly influences a supermarket's decision to discontinue a product line?

<p>A significant decrease in demand for the products (A)</p> Signup and view all the answers

A minor increase in the cost of purchasing an item is typically sufficient justification for a supermarket to discontinue its supply.

<p>False (B)</p> Signup and view all the answers

Besides a drop in demand and increased purchasing costs, name one other potential reason a supermarket might stop supplying a product.

<p>storage costs</p> Signup and view all the answers

When a supermarket decides to discontinue an item, executives need to assess customer _______ to understand the potential impact.

<p>demand</p> Signup and view all the answers

What is a likely outcome of a supermarket discontinuing a popular product without properly informing customers?

<p>Customer dissatisfaction and potential loss of business (B)</p> Signup and view all the answers

A supermarket executive only needs to consider the financial implications when deciding to discontinue a product.

<p>False (B)</p> Signup and view all the answers

Besides directly informing customers, what is one way a supermarket can signal that a product is being discontinued?

<p>Clearance sales</p> Signup and view all the answers

Imagine a product's purchasing cost has temporarily increased, but demand remains high. What is the MOST suitable immediate action for the supermarket executive?

<p>Temporarily increase the product's price, informing customers of the situation (B)</p> Signup and view all the answers

Which internal department's data might influence a supermarket's decision to discontinue a product?

<p>Accounting (B)</p> Signup and view all the answers

A supermarket executive solely controls product placement decisions.

<p>False (B)</p> Signup and view all the answers

Besides internal data, what kind of external reports could influence a supermarket's product discontinuation decisions?

<p>economic reports</p> Signup and view all the answers

Product discontinuation decisions should be based on ______ data.

<p>informed</p> Signup and view all the answers

Data from which of the following sources is LEAST likely to directly influence a supermarket's decision to discontinue a product?

<p>Competitor Analysis Reports (D)</p> Signup and view all the answers

What is the primary purpose of Management Information Systems (MIS) for managers?

<p>To gather and analyze information about various aspects of the organization for informed decision-making. (A)</p> Signup and view all the answers

An Information System (IS) in a business operates independently of functional units such as accounting and marketing.

<p>False (B)</p> Signup and view all the answers

Name four components that comprise information systems.

<p>Data, procedures, people, and technology</p> Signup and view all the answers

Management Information Systems use _______ to help organizations better manage people and make decisions.

<p>technology</p> Signup and view all the answers

Which of these is the least relevant example of an Information System?

<p>A personal music playlist (C)</p> Signup and view all the answers

If a company's marketing department uses customer relationship management (CRM) software to track customer interactions, which component of the information system does this represent?

<p>Technology (D)</p> Signup and view all the answers

The primary goal of implementing a Management Information System is solely to reduce operational costs.

<p>False (B)</p> Signup and view all the answers

Match the component of information systems with its description:

<p>Data = Facts and figures collected and used for analysis. Procedures = The steps or processes defining how data is used and managed. People = Individuals who interact with the system to achieve goals. Technology = Hardware and software used to process and store data.</p> Signup and view all the answers

Which of the following best describes an information system?

<p>Data, procedures, people, and technology working together. (B)</p> Signup and view all the answers

According to Gulick and Urwick, staffing is NOT a primary function of management.

<p>False (B)</p> Signup and view all the answers

Name three classic management functions.

<p>Planning, Organizing, Staffing</p> Signup and view all the answers

The management function of __________ involves guiding employees to perform their work in a way that supports the organization’s goals.

<p>directing</p> Signup and view all the answers

Which of the following is the BEST description of 'Management Information Systems'?

<p>Data structured in a format useful for decision-making. (D)</p> Signup and view all the answers

Which of the following data formats would be useful in a Management Information System?

<p>All of the above (D)</p> Signup and view all the answers

Match each quality with its description:

<p>Relevant = Information that applies to the decision at hand Accurate = Information that is free from errors Timely = Information that is available when needed Reliable = Information that inspires confidence</p> Signup and view all the answers

Which of the following characteristics describes good information?

<p>Relevant, complete, and accurate (C)</p> Signup and view all the answers

Formal communication is the only source of internal data/information for an organization.

<p>False (B)</p> Signup and view all the answers

Which of the following is an example of an internal data source?

<p>Measured output within the production process (B)</p> Signup and view all the answers

Which of the following is NOT a core component of an Information System (IS)?

<p>Marketing (A)</p> Signup and view all the answers

The primary role of operational managers is strategic decision-making for the entire organization.

<p>False (B)</p> Signup and view all the answers

Name the activity in information systems where raw data is captured or collected from internal or external sources.

<p>Input</p> Signup and view all the answers

The distribution of processed information to the people who will use it is known as ______ in information systems.

<p>output</p> Signup and view all the answers

Match the components of Management with their respective levels:

<p>Senior Managers = Strategic decisions Middle Managers = Tactical decisions Knowledge Workers = Analysis and Expertise Operational Managers = Day-to-day activities</p> Signup and view all the answers

In the context of Information Systems, what does the 'processing' activity primarily involve?

<p>Converting and analyzing raw input into a meaningful form (A)</p> Signup and view all the answers

Feedback in an information system refers to the initial data entered into the system.

<p>False (B)</p> Signup and view all the answers

Give an example of 'output' generated by an information system.

<p>Invoice</p> Signup and view all the answers

A Management Information System converts data into information to enable managers to make _______, effective decisions.

<p>timely</p> Signup and view all the answers

Which of the following represents a potential downside of increased technology in information systems?

<p>Technology overload for users (A)</p> Signup and view all the answers

Standard Operating Procedures are irrelevant to the efficient functioning of an organization.

<p>False (B)</p> Signup and view all the answers

Identify a function of management mentioned in the definition of a Management Information System.

<p>Planning</p> Signup and view all the answers

Networks connect people to data and other ______.

<p>people</p> Signup and view all the answers

Which of the following processes directly helps an organization to correct its input data?

<p>Feedback (A)</p> Signup and view all the answers

Updating inventory after a sale is an example of ______ in information systems.

<p>feedback</p> Signup and view all the answers

Flashcards

Purpose of MIS

Managers use these systems to gather and analyze information about various aspects of the organization.

Factors in Product Placement

Factors that can influence a supermarket's decision to keep or remove products from shelves.

Internal Data Sources

Internal departments (accounts, marketing) provide data affecting product placement decisions.

Management Information Systems (MIS)

Methods of using technology to help organizations better manage people and make decisions.

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External Economic Factors

External economic reports, including taxes and duties, can influence decisions about discontinuing products.

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Information System (IS)

It integrates accounting, marketing, administration, and other functional units/systems.

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Components of Information Systems

Data, procedures, people, and technology.

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Informed Decision-Making

Data from internal departments and external reports ensures well-informed product decisions.

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Data

Facts and statistics collected together for reference or analysis.

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Data-Driven Decisions

When organizations make objective decisions based on complete information and available data.

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Procedures

A series of actions conducted in a certain order or manner.

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People

Individuals involved in operating and managing information systems.

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Technology

Hardware, software, and networks used to operate an information system.

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The Grapevine

Unofficial communication within an organization.

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External Influences

Entities like regulatory bodies and communication media that can influence an organization.

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MIS Definition

Collect, process, store, and distribute information to support decision-making and coordination.

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Informal Information Systems

Unstructured and unpredictable information exchange, e.g., casual conversations.

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Formal Information Systems

Structured and organized information systems, either manual or computer-based.

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Computer-based IS

MIS relies on computer hardware and software

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Components of an IS

Composed by staff at different levels and computer equipment.

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Mobile Device Source

The place where you obtained your mobile device.

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Purchase Location Rationale

The rationale behind choosing a specific retail location for a purchase.

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Out of Stock

A state where a product is unavailable for purchase due to depleted stock.

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Discontinuation Decision Data

Information needed to decide if a product should be discontinued.

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Discontinuation Communication

Methods used to inform customers about product discontinuations.

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Drop in Product Demand

Reduced consumer desire for a particular product.

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Insufficient Sales Justification

When product sales are not high enough to justify continued stocking.

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Prohibitive Cost Increase

A significant increase in the price of a product, making it difficult to sell profitably.

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Information System

An integrated set of components for collecting, processing, storing, and distributing information.

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Management

The process of achieving goals effectively and efficiently through others. Includes planning, organizing, staffing, directing, coordinating, reporting, and budgeting

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Planning

Devising strategies and courses of action to achieve organizational goals.

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Organizing

Arranging resources and tasks to achieve organizational goals.

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Staffing

Recruiting, hiring, and training the workforce.

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Directing

Leading and motivating employees towards organizational goals.

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Controlling

Monitoring progress and taking corrective action.

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Management Information

Data that has been processed into a format useful for decision-making.

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Qualities of good information

Information characteristics – relevant, complete, accurate, clear, reliable, concise, and timely.

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Organization Involves...

Skills, various business functions, and standard operating procedures.

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Management Roles

Senior, middle, operational managers, and knowledge workers.

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Technology Components

Hardware, software, and communications technology.

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Technology Overload

The feeling of being overwhelmed by too much information or new technology.

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IS Activity: Input

Capturing raw data from internal or external sources.

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IS Activity: Processing

Converting, manipulating, and analyzing raw input into a meaningful form.

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IS Activity: Output

The distribution of processed information to users or activities.

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IS Activity: Feedback

Output that is returned to the organization to evaluate or correct input.

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Examples of Input Data

Customer Name, Address, Phone, Item Code, Price, Quantity, Delivery date

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Examples of Processed Data

Total price, tax, discount, delivery charge, delivery time

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Examples of Output Data

Invoice, packing slip, delivery docket, receipt

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Examples of Feedback Data

Update Inventory and stock requirements

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IT

Hardware, software, and communications.

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Study Notes

  • Management Information Systems I is presented by Dr. Glenda Gay.
  • This is lecture 1 of the Introduction to MIS.

Purpose of MIS

  • Managers utilize management information systems to collate and assess data pertaining to diverse facets of their entity, spanning personnel, sales, inventory, production, and other pertinent variables.

MIS Defined

  • Management Information Systems employ technology, facilitating better management of personnel and informed decision-making within organizations.
  • Examples of organizations using management information systems include hospital and university information systems.
  • Within a business, an Information System serves as the core element linking accounting, marketing, administration, and supplementary functional units and systems.

Elements of Information Systems

  • For information systems to afford information that enables informed decisions, they must include data, procedures, people, and technology.

Management Defined

  • Management encompasses an efficient and effective process for completing activities through other individuals.
  • Management's primary roles include planning, organizing, staffing, directing, coordinating, reporting, and budgeting.

Classic Management Functions

  • Planning involves devising organizational plans and goals.
  • Organizing involves decisions on how to use organizational resources
  • Staffing pertains to the hiring and training of personnel.
  • Directing involves guiding employees to perform their work in line with organizational objectives.
  • Controlling involves monitoring an organization's progress toward its set objectives.

Management Information Systems

  • Data is put into a format useful for decision-making with the data potentially being text, numeric, an image, or audiovisual.

Qualities of Good Information

  • Information should be relevant, complete, accurate, clear, reliable, concise, and timely.

Sources of Data and Information

  • Internal sources include measured output, formal communication, and informal communication (i.e., the grapevine).
  • External sources include regulatory bodies, research and development, and communications media.

Information Flow in Organizations

  • Information flows from business objectives, external factors, interactions, queries, changes, and updates through an information system.

Data Tracking for Different Purposes

  • Information Systems track data for marketing, administration, accounting, manufacturing, production, and other purposes.

Management Information Systems

  • A set of interrelated elements which collect, process, store, and disseminate information, to foster decision-making, coordination, and control within an organization.
  • Information Systems can be informal or formal.
  • Informal can be unstructured and unpredictable such as corridor conversations or casual encounters.
  • Formal Systems are structured and organized, either manually (paper-based) or computer-based relying on hardware and software..
  • Computer based rely on computer hardware and software.

Components of an Information System

  • Consists of organization (staff, skills, functions, procedures), management (senior, middle, knowledge, and operational managers), and technology (hardware, software, and communications).
  • Networks connect people to data and other people. This makes information more readily available, and allows better supervision by managers.

Potential Issues

  • Technology overload can lead to users feeling overwhelmed by available information, hardware, and software.

Definition of MIS

  • A system to convert data from internal and/or external sources into information and to communicate that information, in an appropriate form, to managers at all levels in all functions for timely and effective decisions.

Information System Activities Breakdown

  • Information System Activities include the Input, Processing, Output, and Feedback.
  • Input involves capturing or collecting raw data from internal or external sources like customer names, addresses, item codes, prices, quantities, and delivery dates.
  • Processing is the conversion, manipulation, and analysis of raw input into a meaningful form, such as total price, tax, discount, delivery charge, and delivery time.
  • Output distributes processed information to relevant people, such as invoices, packing slips, delivery dockets, and receipts.
  • Feedback yields output sent back to the organization to evaluate or correct the input, updating inventory and stock requirements.

Supermarket Scenario

  • As a supermarket part-owner for several years, there is a decision to reduce inventory items.
  • Key information for the supermarket executive includes consumer awareness of item unavailability.
  • Factors that matter determining why items should be eliminated, can include a drop in demand or increased cost.
  • Decisions to discontinue specific items comes from data from accounts and marketing.
  • External reports on the economy, taxes, and duties affect that final decision.
  • Data from various departments ensures an informed decision.

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MGMT2006 Management Information Systems I Lecture Slides PDF

Description

Lecture 1 of the Introduction to MIS by Dr. Glenda Gay. MIS helps managers collate and assess data. Information Systems need data, people, procedures and technology.

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