Management Control Techniques Quiz

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Questions and Answers

Which of the following best describes the controlling function in management?

Planning future goals

Monitoring and regulating activities (correct)

Creating new strategies

Directing employees

Why is control important in the management process?

It promotes creativity and innovation.

It allows for better employee relationships.

It ensures that organizational activities meet set objectives. (correct)

It helps to create a vision for the company.

Control in management helps managers to:

Communicate with suppliers.

Develop employee morale.

Create a strong company culture.

Ensure that resources are used effectively. (correct)

What is the first step in the control process?

Setting performance standards Signup and view all the answers

Which type of control occurs while activities are taking place?

Concurrent control Signup and view all the answers

A financial control that compares budgeted expenses with actual expenses is known as:

Budgetary control Signup and view all the answers

Which of the following is not a type of control?

Strategic alignment Signup and view all the answers

When a manager sets a performance goal for the next quarter, they are engaging in:

Planning Signup and view all the answers

In control processes, a standard is best defined as:

A norm for measuring performance Signup and view all the answers

Which of the following is an example of a feedforward control?

Setting up quality controls before production starts Signup and view all the answers

Which control technique involves setting limits on expenses within departments?

Budgeting Signup and view all the answers

A balanced scorecard typically includes which of the following perspectives?

Financial, customer, internal business, innovation Signup and view all the answers

The control process that compares performance to internal standards rather than industry benchmarks is called:

Management by Objectives (MBO) Signup and view all the answers

When managers compare their company’s performance with competitors, they are engaging in:

Benchmarking Signup and view all the answers

The Six Sigma approach focuses on:

Reducing errors in processes Signup and view all the answers

Which tool is used to identify and eliminate causes of problems in processes?

Control charts Signup and view all the answers

Which control technique focuses on comparing productivity across different departments or industries?

Benchmarking Signup and view all the answers

A common tool for ensuring quality in manufacturing is:

Total Quality Management (TQM) Signup and view all the answers

An internal audit is used to:

Ensure adherence to internal policies and procedures Signup and view all the answers

What is one benefit of using benchmarking in control processes?

It identifies industry best practices. Signup and view all the answers

Study Notes

Module Outcome 1: Understanding the Role of Control in Management

Controlling function in management: Monitoring and regulating activities to ensure they meet objectives.
Importance of control: Ensures organizational activities align with set objectives.
Control helps managers: Ensure effective resource utilization.
First step in the control process: Setting performance standards.
Concurrent control: Control implemented while activities are ongoing.
Budgetary control: Comparing budgeted and actual expenses.
Control types: Feedforward, concurrent, and feedback. Strategic alignment is not a control type.
Setting a performance goal: This is a planning activity.
Standard (in control processes): A norm for measuring performance.
Feedforward control example: Setting quality controls before production begins.

Module Outcome 2: Identifying Control Techniques in Different Organizational Levels

Control technique limiting departmental expenses: Budgeting.
Balanced scorecard perspectives: Financial, customer, internal business processes, and learning & growth.
Comparing performance to internal standards: Management by Objectives (MBO).
Comparing company performance to competitors: Benchmarking.
Six Sigma focus: Reducing process errors.
Tool for identifying and eliminating problem causes: Control charts.
Control technique comparing productivity across departments/industries: Benchmarking.
Quality control tool in manufacturing: Total Quality Management (TQM).
Purpose of an internal audit: Ensuring adherence to internal policies and procedures.
Benefit of benchmarking: Identifying industry best practices.

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Description

Test your understanding of the controlling function in management and its importance. This quiz covers various control types, techniques, and processes that help managers ensure organizational activities align with set objectives. Understand feedforward, concurrent, and feedback control in different organizational contexts.