Module Outcome 1 & 2 Control Management PDF

Module Outcome 1: Understanding the Role of Control in Management 1. Which of the following best describes the controlling function in management? o a) Planning future goals o b) Directing employees o c) Monitoring and regulating activities o d)...

Module Outcome 1: Understanding the Role of Control in Management 1. Which of the following best describes the controlling function in management? o a) Planning future goals o b) Directing employees o c) Monitoring and regulating activities o d) Creating new strategies 2. Why is control important in the management process? o a) It allows for better employee relationships. o b) It ensures that organizational activities meet set objectives. o c) It helps to create a vision for the company. o d) It promotes creativity and innovation. 3. Control in management helps managers to: o a) Ensure that resources are used effectively. o b) Communicate with suppliers. o c) Create a strong company culture. o d) Develop employee morale. 4. What is the first step in the control process? o a) Comparing actual performance against standards o b) Taking corrective action o c) Setting performance standards o d) Measuring actual performance 5. Which type of control occurs while activities are taking place? o a) Feedback control o b) Concurrent control o c) Feedforward control o d) Reactive control 6. A financial control that compares budgeted expenses with actual expenses is known as: o a) Strategic control o b) Operating control o c) Budgetary control o d) Market control 7. Which of the following is not a type of control? o a) Feedforward o b) Concurrent o c) Feedback o d) Strategic alignment 8. When a manager sets a performance goal for the next quarter, they are engaging in: o a) Planning o b) Controlling o c) Organizing o d) Leading 9. In control processes, a standard is best defined as: o a) An achievable goal set by managers o b) A norm for measuring performance o c) A daily task assigned to employees o d) A method of recruitment 10. Which of the following is an example of a feedforward control? o a) Using financial statements to analyze past performance o b) Setting up quality controls before production starts o c) Analyzing customer complaints after product release o d) Conducting employee performance reviews Module Outcome 2: Identifying Control Techniques in Different Organizational Levels 11. Which control technique involves setting limits on expenses within departments? o a) Financial controls o b) Benchmarking o c) Auditing o d) Budgeting  12. A balanced scorecard typically includes which of the following perspectives? o a) Financial, customer, internal business, innovation o b) Strategy, objectives, customer satisfaction, profit o c) Leadership, production, communication, sales o d) Employee performance, finance, market growth, competition 13. The control process that compares performance to internal standards rather than industry benchmarks is called: o a) Management by Objectives (MBO) o b) Total Quality Management (TQM) o c) Benchmarking o d) Kaizen 14. When managers compare their company’s performance with competitors, they are engaging in: o a) Market research o b) Benchmarking o c) Budgetary control o d) SWOT analysis 15. The Six Sigma approach focuses on: o a) Increasing employee engagement o b) Reducing errors in processes o c) Enhancing leadership qualities o d) Improving organizational culture 16. Which tool is used to identify and eliminate causes of problems in processes? o a) Benchmarking o b) Control charts o c) Strategic planning o d) Feedback loops 17. Which control technique focuses on comparing productivity across different departments or industries? o a) Auditing o b) Benchmarking o c) Quality assurance o d) Financial control 18. A common tool for ensuring quality in manufacturing is: o a) Balanced scorecard o b) Budget control o c) Total Quality Management (TQM) o d) Lean production 19. An internal audit is used to: o a) Monitor the financial health of competitors o b) Ensure adherence to internal policies and procedures o c) Evaluate marketing strategies o d) Develop new product lines 20. What is one benefit of using benchmarking in control processes? o a) It identifies industry best practices. o b) It promotes employee engagement. o c) It reduces the need for budgeting. o d) It increases production speed. Module Outcome 3: Applying Corrective Measures Based on Performance Standards 21. Corrective action in management involves: o a) Developing a marketing plan o b) Adjusting performance to meet standards o c) Hiring new employees o d) Setting new strategic objectives 22. Which type of corrective action is taken when performance consistently fails to meet standards? o a) Adaptive control o b) Fundamental corrective action o c) Interim control o d) Continuous improvement 23. If a manager discovers that an employee’s performance is below the standard, they should first: o a) Fire the employee o b) Provide feedback and additional training o c) Promote the employee o d) Ignore the situation  24. Which of the following is NOT part of the corrective action process? o a) Identifying the problem o b) Determining causes o c) Making assumptions about performance o d) Implementing solutions 25. Corrective action aimed at adjusting processes before problems arise is known as: o a) Concurrent control o b) Preventive control o c) Feedback control o d) Feedback loops 26. If a company consistently misses its production targets, management should: o a) Ignore the discrepancy o b) Adjust targets to more realistic levels o c) Develop corrective action plans o d) Blame external factors 27. A manager implementing a quality improvement process based on feedback from customers is an example of: o a) Feedforward control o b) Feedback control o c) Strategic control o d) Crisis management 28. What type of control uses historical data to make decisions? o a) Feedforward o b) Concurrent o c) Feedback o d) Balanced scorecard 29. A primary goal of taking corrective action is to: o a) Prevent employees from making future mistakes o b) Adjust operations to better meet performance standards o c) Ensure customer satisfaction o d) Increase financial profits immediately 30. Which of the following can help managers decide when to take corrective action? o a) Forecasting future sales trends o b) Comparing employee performance with benchmarks o c) Setting new long-term goals o d) Implementing new marketing strategies Additional Questions Covering Various Aspects of Control 31. The managerial function of control helps ensure that: o a) Employees follow orders without question o b) Organizational goals are achieved efficiently o c) New strategies are constantly developed o d) Companies are more innovative 32. Which of the following types of control systems focuses on aligning employee behaviors with organizational goals? o a) Feedback control o b) Control through motivation o c) Behavior control o d) Performance appraisals 33. A primary reason for establishing control mechanisms in organizations is to: o a) Increase costs to improve productivity o b) Reduce variability in outcomes o c) Develop complex organizational structures o d) Improve employee retention rates 34. Which is a typical disadvantage of having too many control mechanisms in place? o a) Improved decision-making o b) Increased employee motivation o c) Higher administrative costs o d) Enhanced innovation and creativity 35. Which control tool can best measure the time it takes to complete various tasks within a project? o a) Balanced scorecard o b) Gantt chart o c) Control chart o d) Financial audit 36. Which of the following would be considered an example of a control system for production? a) Weekly financial reporting b) Just-in-time inventory system c) Customer satisfaction survey d) Employee performance appraisals 37. Performance standards in the control process should be: a) Vague and general b) Realistic and measurable c) Extremely ambitious d) Constantly changing 38. The purpose of a financial control system is to: a) Motivate employees b) Monitor and manage financial resources c) Increase production levels d) Predict future economic trends 39. Which of the following best describes a concurrent control? a) It monitors activities as they are being carried out. b) It is implemented after a project is completed. c) It focuses on future performance. d) It measures employee satisfaction. 40. Feedback control is used to: a) Monitor future goals b) Provide real-time feedback to workers c) Address issues after the process has occurred d) Set new standards for employees 41. Which of the following is NOT a characteristic of effective control systems? a) Flexibility b) Timeliness c) Accuracy d) Complexity 42. The main purpose of control systems in management is to: a) Increase employee motivation b) Ensure the organization meets its goals c) Promote creativity in problem-solving d) Reduce the number of employees 43. What type of control focuses on regulating employee behavior in alignment with the organization’s ethical standards? a) Budgetary control b) Clan control c) Market control d) Financial control 44. An effective control system ensures that corrective action is taken when: a) Goals are consistently exceeded b) Standards are not being met c) Managers feel it is necessary d) Customers provide negative feedback 45. Control systems that focus on quality improvement and customer satisfaction are most likely to be based on: a) Concurrent control b) Feedforward control c) TQM (Total Quality Management) d) Market control 46. Which of the following is an example of bureaucratic control? a) Employee empowerment programs b) Detailed policies and procedures for every task c) Self-managed work teams d) Open communication channels 47. A feedback loop in control processes is essential for: a) Implementing future changes b) Monitoring current activities c) Measuring customer satisfaction d) Communicating with external stakeholders 48. A strong control system allows an organization to: a) Function without long-term planning b) Adapt quickly to environmental changes c) Eliminate the need for supervision d) Ignore external factors 49. Which of the following control methods is typically used in large organizations to ensure standardization? a) Market control b) Bureaucratic control c) Cultural control d) Ethical control 50. Managers in customer-facing industries use which type of control to maintain service quality? a) Product quality control b) Customer feedback control c) Employee behavior control d) Financial performance control Answers 1. c 2. b 3. a 4. c 5. b 6. c 7. d 8. a 9. b 10. b 11. d 12. a 13. a 14. b 15. b 16. b 17. b 18. c 19. b 20. a 21. b 22. b 23. b 24. c 25. b 26. c 27. b 28. c 29. b 30. b 31. b 32. c 33. b 34. c 35. b 36. b 37. b 38. b 39. a 40. c 41. d 42. b 43. b 44. b 45. c 46. b 47. a 48. b 49. b 50. b