Podcast
Questions and Answers
When you install ______ on a Mac, it creates the following four folders at the root level of the hard disk:
When you install ______ on a Mac, it creates the following four folders at the root level of the hard disk:
macOS
The ______ folder includes fonts, Internet plug-ins, and other items used by apps available to all the people set up as users on your Mac.
The ______ folder includes fonts, Internet plug-ins, and other items used by apps available to all the people set up as users on your Mac.
Library
The ______ folder includes Mail, Calendar, Safari, and many others.
The ______ folder includes Mail, Calendar, Safari, and many others.
Applications
You can't change the name or location of the ______ folder or the items within it.
You can't change the name or location of the ______ folder or the items within it.
HT article IDs begin with the letters '______'.
HT article IDs begin with the letters '______'.
BN articles are in the Core Dashboard for ______ days or fewer.
BN articles are in the Core Dashboard for ______ days or fewer.
You cannot share ______ articles with customers.
You cannot share ______ articles with customers.
EM articles discuss issues reported by multiple ______.
EM articles discuss issues reported by multiple ______.
Submit feedback to: [email protected] and [email protected]
Submit feedback to: [email protected] and [email protected]
Your Site for submitting tickets is ______.
Your Site for submitting tickets is ______.
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Study Notes
Folders Created by macOS Installation
- Four folders are created at the root level of the hard disk during macOS installation: Applications, Library, System, and Users.
- The Applications folder contains apps like Mail, Calendar, and Safari.
- The Library folder contains fonts, Internet plug-ins, and other items used by apps, accessible to all users on the Mac.
System Folder
- The System folder includes the macOS operating system.
- The name and location of the System folder, as well as its contents, cannot be changed.
Users Folder
- The Users folder contains the home folders of all users set up on the Mac.
Resource Types
- User Guide resources are publicly available and can be shared with customers, providing information on specific topics in the online user guide.
- How-To (HT) articles provide basic information or troubleshooting guidance on features, with some articles being public and others internal-only.
- Collaborative Procedure (CP) articles provide operational guidance for supporting customers, containing internal-only information and cannot be shared with customers.
- Bullet News (BN) articles communicate important updates for a limited time (90 days or fewer) and require acknowledgement before accessing Case View in Core.
- Emerging-issue (EM) articles discuss issues reported by multiple customers, containing internal-only information and possible workarounds.
Feedback and Support
- Application Feedback is used to submit feedback about issues with the AppleLearn website.
- Content Feedback is used to submit feedback about issues with training content.
- Feedback can be submitted using a form with a descriptive title, detailed description, and optional screenshot attachment.
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