Questions and Answers
Tell me about yourself?
Hi, I'm Emily Ball and I have had 4 previous jobs which all required me to learn new skills...
What can you tell us about Lululemon?
Chip Wilson founded the company in 1998 in Vancouver, Canada.
Why do you want to work for Lululemon?
I believe in the quality of their products and love the positive work environment.
How would you deal with an upset customer?
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Where do you see yourself in 5 years?
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Would you have problems working during the holidays?
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What is your greatest weakness?
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Who are our competitors?
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Questions to ask on a Lululemon interview?
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What is your theme song?
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Study Notes
Personal Introduction
- Introduced as Emily Ball with a diverse work background.
- Gained skills in customer service and time management from previous roles.
- Experience includes working at Country Style and as a gas attendant and cashier.
- Developed strong problem-solving skills while managing difficult customer interactions.
- Worked as a Fashion Associate at Walmart, enhancing customer interactions and building rapport.
- Emphasizes the importance of customer satisfaction and creating a welcoming atmosphere.
Company Overview
- Founded by Chip Wilson in 1998 in Vancouver, Canada.
- As of 2020, CEO is Calvin McDonald; headquarters located in Vancouver.
- Operated 460 stores worldwide as of September 2019.
- Presence in the United States, Canada, Australia, New Zealand, UK, Singapore, Hong Kong, Germany, and Puerto Rico.
Motivation for Employment
- Long-standing positive experience with Lululemon products for over 10 years.
- Family history of wearing Lululemon, fostering a personal connection to the brand.
- Values honest communication about product quality with customers.
- Attracted to Lululemon's positive work environment celebrated by existing staff.
Customer Service Approach
- Acknowledges customer concerns by referencing return policies and finding solutions.
- Proactively seeks out products for customers instead of giving general directions.
- Provides alternatives, like finding stock at nearby stores or online ordering for out-of-stock items.
Future Aspirations
- Aims to complete university education at uOttawa and apply for law school in the next five years.
- Desires to grow personally and professionally while working at Lululemon.
Holiday Work Commitment
- Expresses willingness to work during holidays to maximize sales and ensure customer satisfaction.
- Believes in teamwork to handle busy periods effectively.
Self-Assessment & Development
- Identifies a weakness in not asking for help; strives for independence and fear of failure.
- Has made progress in seeking assistance in recent roles compared to earlier experiences.
Competitors
- Key competitors include Athleta, Nike, and Under Armour.
Interview Questions
- Suggested question to ask: "What do you like best about working here?"
Personal Theme Song
- Selects "Born This Way" by Lady Gaga as a personal theme song, indicating pride in individuality.
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Description
This quiz explores the professional journey of Emily Ball and her motivations for seeking employment at Lululemon. It covers her customer service skills, diverse work experience, and the company's history. Test your knowledge about Lululemon's global presence and Emily's customer-focused approach.
