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Questions and Answers
What are the two addresses required in a letter of complaint?
What are the two addresses required in a letter of complaint?
- Sender's address and receiver's address (correct)
- Sender's name and receiver's position
- Sender's address and receiver's phone number
- Sender's address and receiver's email address
Which section is typically included in the body of a letter of complaint?
Which section is typically included in the body of a letter of complaint?
- Complimentary close
- Conclusion
- Subject line
- Introduction (correct)
What details are included in the receiver's address of a letter of complaint?
What details are included in the receiver's address of a letter of complaint?
- Street, district, post office, and parish
- Name, position, street, and district
- Name, position, organization, and post office
- Name, position, organization, street, district, post office, and parish (correct)
Where is the sender's name typically included in a letter of complaint?
Where is the sender's name typically included in a letter of complaint?
In a letter of complaint, which part is used for proposing solutions?
In a letter of complaint, which part is used for proposing solutions?
What is the purpose of a letter of complaint?
What is the purpose of a letter of complaint?
Which section of a letter of complaint typically includes the proposed solutions?
Which section of a letter of complaint typically includes the proposed solutions?
What does the sender's address in a letter of complaint include?
What does the sender's address in a letter of complaint include?
What is the purpose of the closure section in a letter of complaint?
What is the purpose of the closure section in a letter of complaint?
What should be included in the receiver's address section of a letter of complaint?
What should be included in the receiver's address section of a letter of complaint?
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Study Notes
- Letter of complaint is a written document expressing dissatisfaction or annoyance about a product or service purchased, sent to an organization.
- A letter of complaint is a type of business letter requiring two addresses: sender's address and receiver's address.
- The sender's address includes the name of the street, district, post office, and parish of the sender.
- The receiver's address includes the name, position, organization, street, district, post office, and parish of the receiver.
- The letter of complaint includes sections for the date, subject line, greeting, body (introduction, problem details, proposed solutions), and closure (complimentary close and signature).
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