Formal Email and Complaint Letter Structure

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Questions and Answers

What expression can be used to introduce a new argument or idea?

On the one hand,…

However,…

Moreover,… (correct)

For instance,…

Which statement best summarizes the critics' view on e-cigarettes?

E-cigarettes are recommended for smokers.

E-cigarettes still contain harmful substances. (correct)

E-cigarettes help eliminate addiction.

Vaping is entirely risk-free.

What is indicated by the phrase 'For example,…'?

To summarize the argument.

To contradict a previous point.

To provide an illustration. (correct)

To add an opinion.

Which factor is mentioned as appealing to non-smokers regarding vaping?

Aggressive marketing campaigns. Signup and view all the answers

What has been a concern regarding young vapers?

They are becoming addicted to nicotine. Signup and view all the answers

What do supporters of vaping commonly argue?

It is a safer alternative to smoking. Signup and view all the answers

What structure is primarily emphasized in the body paragraph concerning vaping and e-cigarettes?

Cause and effect. Signup and view all the answers

What is the role of 'In addition,…' in an argument?

To introduce additional supporting points. Signup and view all the answers

What do some people argue about the safety of vaping compared to traditional smoking?

Vaping eliminates harmful substances from tobacco combustion. Signup and view all the answers

What belief do supporters of e-cigarettes hold regarding smoking cessation?

E-cigarettes facilitate gradual nicotine reduction for quitting. Signup and view all the answers

In which countries are e-cigarettes promoted as treatment options for smokers?

UK and New Zealand Signup and view all the answers

How do opponents view e-cigarettes in relation to traditional smoking?

E-cigarettes are just as harmful as traditional smoking. Signup and view all the answers

What is a primary concern regarding e-cigarettes?

They contribute to nicotine addiction. Signup and view all the answers

Which expression is appropriate to introduce the opposing view on e-cigarettes?

However, there are those who claim that… Signup and view all the answers

What does the phrase 'gradual decrease in nicotine' suggest about e-cigarettes?

They allow smokers to slowly reduce nicotine levels over time. Signup and view all the answers

What is the main argument in favor of e-cigarettes presented in the text?

They serve as a potential tool for smoking cessation. Signup and view all the answers

What is one argument in favor of vaping?

It can help people quit smoking. Signup and view all the answers

Which statement best summarizes a concern against vaping?

E-cigarettes may lead to nicotine addiction. Signup and view all the answers

What should be included in the introduction section of a discussion essay about vaping?

A paraphrase of the essay question along with your opinion. Signup and view all the answers

According to the suggested structure of the essay, what should Body Paragraph 1 discuss?

Evidence supporting the view you disagree with. Signup and view all the answers

What is a key component to include in the conclusion of a discussion essay?

A summary of your main points and a reaffirmation of your opinion. Signup and view all the answers

Why might some people argue against the regulation of e-cigarettes?

They argue that regulations limit personal freedom. Signup and view all the answers

Which part of the essay structure allows for the presentation of a counterargument?

Body Paragraph 1. Signup and view all the answers

What is the main argument presented in favor of vaping?

It is a less harmful alternative to smoking. Signup and view all the answers

What phrase can be used to introduce an opposing viewpoint?

In contrast,… Signup and view all the answers

Which expression is suitable for adding an additional argument?

Moreover,… Signup and view all the answers

How should a conclusion in an essay be structured?

Summarize main points and state opinion. Signup and view all the answers

Which phrase would best introduce an example in an essay?

For instance,… Signup and view all the answers

What expression is effective for stating an opinion in an essay?

In my opinion,… Signup and view all the answers

What is a common concern regarding e-cigarettes mentioned in the essay?

They may lead non-smokers to start smoking. Signup and view all the answers

Which phrase introduces an argument that the writer does not support?

Although it could be argued that,… Signup and view all the answers

What must be avoided when constructing an argument in an essay?

Including unrelated facts. Signup and view all the answers

What is one reason some people argue that vaping is a safer option than smoking traditional cigarettes?

It reduces the harmful substances resulting from tobacco combustion. Signup and view all the answers

What do critics claim about the contents of e-cigarettes?

They contain addictive and dangerous substances. Signup and view all the answers

What is a consequence of marketing strategies for e-cigarettes according to critics?

They attract non-smokers to vaping. Signup and view all the answers

According to the discussion, what is a potential risk of nicotine addiction among non-smokers?

It may cause them to start smoking. Signup and view all the answers

What do proponents of e-cigarettes suggest about their role in smoking cessation?

They provide a method to gradually decrease nicotine intake. Signup and view all the answers

What is one argument for implementing stricter regulations on e-cigarettes?

They might lead non-smokers to become smokers. Signup and view all the answers

What is emphasized as important in writing an 'agree or disagree' opinion essay?

Presenting clear opinions with supporting arguments. Signup and view all the answers

In which countries are e-cigarettes promoted as an important treatment option for smokers looking to quit?

UK and New Zealand Signup and view all the answers

What is considered more important during times of crisis or natural disasters?

Scientific advancements Signup and view all the answers

Which of the following is NOT mentioned as a contribution of scientists and technology experts?

Emotional support Signup and view all the answers

What should an introduction for an opinion essay clearly state?

The writer's stance Signup and view all the answers

Which linking words indicate a consequence in the text?

Consequently Signup and view all the answers

What can be inferred about job availability for creative workers?

They often experience higher unemployment. Signup and view all the answers

What is a potential risk of trying to find synonyms for key phrases in an essay?

Changing the meaning Signup and view all the answers

What should be included in the body paragraphs of an essay as reasons?

Impact on the economy and essential services Signup and view all the answers

How should the topic question be approached when writing an opinion essay introduction?

By paraphrasing it accurately Signup and view all the answers

Study Notes

Formal Email Structure and Language

Emails begin with a greeting (e.g., Dear Sir/Madam).
The opening line explains the email's purpose.
Use indirect questions instead of direct questions (e.g., "Could you tell me...?" instead of "What is...?").
Use discourse markers (Firstly, Secondly, Finally) to organize points.
The closing line thanks the recipient and expresses anticipation.
The email ends with a closing (e.g., Yours faithfully).
Email (or letter) format has a greeting and signature/closing line.
The first paragraph states the reason for writing.
The last paragraph summarizes the message.
Use indirect questions when asking for information.

Formal Letter of Complaint

The letter should begin by clearly stating that a complaint is being made.
Include specific details such as dates, locations, and reference numbers.
Explain the issue/s in detail, using adjectives to express your feelings.
State what you want as a resolution (e.g., refund).
Maintain a polite and formal tone.

Discussion Essay Structure

The essay typically follows a four-paragraph structure.
The introduction paraphrases the statement, states your opinion, and introduces supporting arguments.
Body paragraphs present supporting arguments with evidence, examples, and explanations.
The conclusion summarizes the key points and restates your opinion.

Describing Effects/Consequences

Use words like "Consequently," "Therefore," "As a result," or "Thus" to show cause and effect between sentences.

Describing Generalizations

Use precise language to avoid overgeneralizations, as it makes the information less inaccurate.
Employ words like "some," "often," "generally," and "tend" to show frequency.

Useful Expressions for an Opinion Essay

For introducing a statement/view: "It is often suggested...", "Many people believe...", "It is widely thought..."
Agreeing: "I agree with this view...", "I share this view..."
Disagreeing: "I don't agree with this view..."
Expressing an opinion: "In my opinion...", "I believe that..."
Introducing supporting arguments: "Firstly...", "Secondly...", "Finally..."

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Description

This quiz focuses on the structure and language required for writing formal emails and letters of complaint. It covers essential elements such as greetings, openings, and closings, along with tips for indirect questioning and organization. Test your understanding of effective communication in formal writing through this quiz.