Leading Teams and Groups in Crisis
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Questions and Answers

Which of the following best describes a characteristic disadvantage of large groups?

  • Tendency for social loafing (correct)
  • Higher individual motivation levels
  • Increased innovation and creativity
  • Enhanced communication efficiency among members

    • Which group size has been indicated to perform better overall, according to research on group effectiveness?

  • Odd-numbered groups (correct)
  • Groups of two
  • Large groups of 10 or more
  • Groups of 4 to 6

    • What is primarily affected by task interdependence in group dynamics?

  • The distribution of resources
  • Individual satisfaction levels
  • How closely members must work together (correct)
  • Communication patterns within teams

    • In the group development stages, what primarily characterizes the 'storming' stage?

    <p>Testing boundaries and conflicts arise (C)</p> Signup and view all the answers

    Which of the following is a potential positive aspect of small group sizes?

    <p>Greater motivation among members (D)</p> Signup and view all the answers

    Which type of group consists of individuals who report directly to a given manager?

    <p>Command Group (A)</p> Signup and view all the answers

    What is the primary difference between a group and a team?

    <p>Teams hold themselves mutually accountable; groups do not necessarily do so. (D)</p> Signup and view all the answers

    Which of the following best explains 'Groupthink'?

    <p>A scenario in which harmony leads to poor decision-making outcomes. (A)</p> Signup and view all the answers

    What is a potential benefit of keeping group size small?

    <p>It enhances motivation and interaction among members. (A)</p> Signup and view all the answers

    Which of the following factors is NOT a reason why people typically join groups?

    <p>Controversy (A)</p> Signup and view all the answers

    In what condition might large groups be preferable over small groups?

    <p>When more resources need to be pooled for a task. (A)</p> Signup and view all the answers

    Which of the following accurately describes a Task Group?

    <p>A predefined work group within an organization. (A)</p> Signup and view all the answers

    What is meant by 'task interdependence' in group dynamics?

    <p>The extent to which team members depend on one another's work. (B)</p> Signup and view all the answers

    What is a common reason teams adopt a hostile working environment?

    <p>Lack of commitment to long-term success (D)</p> Signup and view all the answers

    Which of the following is NOT a potential problem within teams?

    <p>High levels of interpersonal trust (C)</p> Signup and view all the answers

    What is a strategy to reduce social loafing in teams?

    <p>Make individual contributions identifiable (B)</p> Signup and view all the answers

    During a crisis, which action is least effective for a leader?

    <p>Hiding from the situation to avoid making mistakes (D)</p> Signup and view all the answers

    What can create a lack of trust within a team?

    <p>Power struggles among members (C)</p> Signup and view all the answers

    Which factor is most critical for motivating group members to achieve organizational goals?

    <p>Non-monetary recognition and rewards (C)</p> Signup and view all the answers

    What characterizes a crisis that challenges an organization's goals?

    <p>Specific and non-routine occurrences (C)</p> Signup and view all the answers

    Which of the following is a common mistake made by management?

    <p>Providing insufficient resources for team training (C)</p> Signup and view all the answers

    What is the primary characteristic of the Storming stage in group development?

    <p>Intragroup conflict and competition regarding roles (B)</p> Signup and view all the answers

    Which of the following is NOT a factor affecting group effectiveness?

    <p>Location of team members (A)</p> Signup and view all the answers

    Which characteristic is essential for a group to transition into a team?

    <p>Shared leadership (C)</p> Signup and view all the answers

    During which stage do members begin to feel positive about their group?

    <p>Norming (D)</p> Signup and view all the answers

    What is a primary focus during the Adjourning stage of group development?

    <p>Wrapping up activities and recognizing performance (C)</p> Signup and view all the answers

    Which type of work team is primarily focused on performing day-to-day operations?

    <p>Production team (C)</p> Signup and view all the answers

    What is a characteristic of an effective team regarding communication?

    <p>Open communication throughout the team (B)</p> Signup and view all the answers

    Which of the following practices is recommended for managing virtual teams?

    <p>Establish regular times for interaction (A)</p> Signup and view all the answers

    In the context of team formation, what defines effectiveness?

    <p>Collective outcomes based on team goals (A)</p> Signup and view all the answers

    Which behavior is beneficial during the Storming stage?

    <p>Encouraging open debate over ideas (C)</p> Signup and view all the answers

    Study Notes

    Leading Teams and Groups in Crisis

    • Teams and Groups Explained:
      • Groups are two or more people interacting with shared norms, goals, and identity.
      • Teams are small groups with complementary skills, mutually accountable for common purpose, goals, and approach.

    Classification of Teams and Groups

    • Command Groups: Individuals reporting directly to a manager.
    • Task Groups: Individuals working together to complete a job or task.
    • Interest Groups: Individuals working together for a shared objective.
    • Friendship Groups: Individuals brought together by shared characteristics.
    • Formal Groups: Designated work groups defined by organizational structure (e.g., Command Group, Task Group).
    • Informal Groups: Groups not formally structured or organizationally determined but formed due to social needs (e.g., Interest Groups, Friendship Groups).

    Why People Join Groups

    • Security
    • Status
    • Self-esteem
    • Affiliation
    • Power
    • Goal achievement

    Group Dynamics

    • Group Size:
      • Small groups (2-9 members) interact better and tend to be more motivated.
      • Larger groups are better for more resources and division of labor.
      • Disadvantages of large groups include communication challenges, lower motivation, social loafing, and groupthink.
    • Group Tasks:
      • Task interdependence shows how one member's work impacts another.
      • Higher interdependence leads to closer teamwork.
    • Groupthink: A psychological phenomenon where the desire for group harmony leads to poor decision-making.

    Groups Development Stages

    • Groups move through stages: Forming, Storming, Norming, Performing, Adjourning.
    • They can stop at a stage or move back through stages.
    • Each stage presents its own challenges.
      • Forming: Ice-breaking; uncertainty, awareness of friendships, task objective, information gathering and commitment/acceptance to organizational goals, and anxiety about group, task, and capability is important.
      • Storming: Intragroup conflict; competition, tense behaviors and conflict regarding roles and objectives. Dominant members emerge. Spread of conflict can lead to anger, and conflict resolution is crucial. Some conflict is beneficial.
      • Norming: Close relationships, cohesiveness, positive feelings toward the group and its purpose, togetherness, roles are set; and rules and norms are established and enforced.
      • Performing: Group is fully functional. Trust and acceptance amongst members. Presentation of ideas. Focused on the task; committed to the mission. The group does its real work.
      • Adjourning: Concerned with wrapping up activities, not performance; important for task force teams; terminating behaviours; disengaging from relationships; recognition for performance and closure; turnover rather than adjournment.

    Factors Affecting Group Effectiveness

    • Task and maintenance roles
    • Structure
    • Process
    • Diversity
    • Creativity

    Team Formation

    • A group becomes a team when there is:
      • Shared leadership
      • Individual and collective accountability
      • Shared purpose or mission
      • Routine problem solving
      • Effectiveness defined by collective outcomes

    Types of Work Teams

    • Advice teams (help broaden information base for managerial decisions)
    • Production teams (perform day-to-day operations)
    • Project teams (apply specialized knowledge for problem solving)
    • Action teams (highly-coordinated specialists who display peak performance on demand).

    Managing a Virtual Team

    • Start with face-to-face interaction.
    • Establish regular interaction times.
    • Set firm communication rules.
    • Use visual communication tools.
    • Provide consistent feedback.
    • Team members evaluate each other.
    • Create a virtual meeting room (e.g., via intranet).
    • Be available to employees.
    • Encourage informal, off-line conversations.

    Characteristics of an Effective Team

    • Clear purpose
    • Informality
    • Participation
    • Listening
    • Civilized disagreement
    • Consensus decisions
    • Open communication
    • Clear roles and work assignments
    • Clear values, norms, identity
    • Shared leadership
    • Self-assessment

    Why Teams Fail

    • Management Mistakes:
      • Weak strategies and poor business practices.
      • Hostile environment for teams.
      • Teams implemented as quick fixes, without long-term commitment.
      • Unchanged bad habits.
      • Vague or conflicting team assignments.
      • Inadequate team skills training.
      • Poor team staffing
      • Lack of trust.
    • Team Problems:
      • Unrealistic expectations.
      • Conflict over differences in work styles.
      • Emphasis on results only, not on processes.
      • Lack of persistence, overcoming obstacles.
      • Resistance to change.
      • Poor interpersonal/team skills.
      • Poor team member fit.
      • Lack of trust.
      • Power struggles

    Managing Groups and Teams for High Performance

    • Reducing social loafing:
      • Make individual efforts identifiable and accountable.
      • Emphasize individual member contributions.
      • Keep group size appropriate.
    • Motivating group members to achieve organizational goals:
      • Members benefit when the group performs well.
      • Rewards can be monetary or non-monetary.
      • Individual compensation combines individual and group performance.
      • Resources such as choice assignments can be available to high-performing groups.

    Leading in Crisis

    • What is Crisis?
      • Specific, unexpected, non-routine events creating high uncertainty threatening organizational goals.
    • How to Lead in Crisis
      • Keep focus, avoid panic.
      • Communicate openly and often.
      • Provide context and perspective.
      • Establish tone.
      • Be visible.
      • Maintain company culture.
      • Redefine norms following an event.

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    Leading Teams and Groups in Crisis PDF

    Description

    Explore the dynamics of teams and groups during crises. This quiz assesses your understanding of different types of groups, their classifications, and the reasons why individuals join them. Test your knowledge on both formal and informal groups in organizational settings.

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