Podcast
Questions and Answers
What is the purpose of paraphrasing in active listening?
What is the purpose of paraphrasing in active listening?
Why is clarifying an important skill in active listening?
Why is clarifying an important skill in active listening?
What is one of the key benefits of reflecting in active listening?
What is one of the key benefits of reflecting in active listening?
Which of the following is an example of a clarifying question?
Which of the following is an example of a clarifying question?
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What does mirroring in active listening involve?
What does mirroring in active listening involve?
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What is the primary purpose of summarizing in active listening?
What is the primary purpose of summarizing in active listening?
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Which of the following is NOT a recommended tip for active listening?
Which of the following is NOT a recommended tip for active listening?
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What is considered the most important part of active listening?
What is considered the most important part of active listening?
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Which phrase is an example of a summarizing statement?
Which phrase is an example of a summarizing statement?
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What is a consequence of not managing your own emotions during active listening?
What is a consequence of not managing your own emotions during active listening?
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Which approach is discouraged in active listening?
Which approach is discouraged in active listening?
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Why is it important to be aware of your own biases during active listening?
Why is it important to be aware of your own biases during active listening?
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What does effective summarizing help both the listener and speaker achieve?
What does effective summarizing help both the listener and speaker achieve?
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Which of the following behaviors is considered a 'don't' in active listening?
Which of the following behaviors is considered a 'don't' in active listening?
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What might happen if a listener fails to mirror the feelings of the speaker?
What might happen if a listener fails to mirror the feelings of the speaker?
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Study Notes
SKEMA Business School Leadership: Session 7
- The session focuses on active listening and motivation
- Active listening involves several key steps, including:
- Slides 2-6: four components of good active listening
- Slides 7-9: paraphrasing
- Slides 10-1è: clarifying, reflecting, and summarizing
- Slides 18-19: tips for active listening (DO's & DON'Ts)
- Slides 20-23: mirroring, roadblocks to good listening, and the importance of "feeling words"
Active Listening Basics
- Listening for the whole message
- Being non-judgmental
- Being understanding and supportive
- Developing the desire to listen
Paraphrasing
- Restate information using different words to reflect the speaker's meaning concisely
- Express the meaning using simple words
Paraphrasing: Why Do It?
- Tests understanding of the speaker's message
- Allows the speaker to focus on their thoughts
- Shows an attempt to understand the speaker's message and perceptions
- Encourages the speaker to continue speaking
Paraphrasing Examples
- Examples of paraphrasing techniques illustrated in the presentation
- Using phrases like "Sounds like you're saying..." or "If I hear you correctly..."
Clarifying
- Invite the speaker to explain aspects of their message
- Helps to ensure understanding
- Ask clarifying questions
Clarifying: Why?
- Gives the speaker the opportunity to elaborate and clarify their meaning
- Helps to identify unclear aspects and check understanding
Clarifying Examples
- Examples of clarifying questions like "I'm not sure I understand; or do you mean that...?" or "Can you say more about...?"
Reflecting
- Relays back what was said to show understanding of the speaker's feelings and perspective
- Deepens understanding of the speaker's feelings and content
- Allows the speaker to see that the listener is trying to understand their message and perceptions
Reflecting: Why?
- Deepens the understanding of feelings and content
- Shows the listener is trying to understand the speaker's message and perceptions
Reflecting Examples
- Examples of reflecting phrases, such as "I get the sense that…" or "It seems like…"
Summarizing
- Identify, connect, and integrate key ideas and feelings expressed by the speaker
- Emphasizes empathy, connection, and understanding
- Important for mutual communication and comprehension
Summarizing: Why?
- Helps both listener and speaker identify what is most important to the speaker
- Improves communication and comprehension
Summarizing Examples
- Specific examples of summarizing in the presentation
- Phrases such as: "Let me summarize..."
Tips for Active Listening (Do's)
- Listen more than you talk
- Allow the speaker to finish their thoughts before responding
- Seek out clarifying, open-ended questions
Tips for Active Listening (Don'ts)
- Avoid acting bored or dominating the conversation
- Don't interrupt or jump to conclusions
- Be patient
The Most Important Part of Active Listening
- Pacing yourself and mirroring the emotions of the speaker is of utmost importance
- This allows a sense of confidence to be built
Feeling Words
- List of feeling words for effective communication
Road Blocks to Good Listening
- Diverting
- Evaluating
- Interrupting
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Description
This session delves into the core elements of active listening and motivation within a leadership context. Participants will learn techniques such as paraphrasing, clarifying, and non-judgmental listening to enhance their communication skills. Discover practical tips and common roadblocks to improve your listening abilities.
