Kommunikations- und Informationssysteme

Kommunikations- und Informationssysteme

• Sprechanlagen: Used for short-distance communication, primarily internal (e.g., treatment room to reception). A call transfer feature allows only one person to speak at a time, and switching is done via buttons. A second party call allows simultaneous conversation.
• Telefon & Anrufbeantworter (Telephone & Answering Machine): Phone systems allow access to the practice outside business hours through an answering machine. The caller is informed about opening hours, holidays, and call-backs. Emergency services and other relevant information is provided. Calls can be routed through call forwarding to different departments in larger practices.
• Mobiltelefon (Mobile Phone): Allows for communication outside practice hours, eliminating the need for the practice to be open constantly during emergency services. Callers can leave messages on the voicemail system or send pictures & text messages.
• Faxgerät (Fax Machine): Cost-effective way to send documents, images or drawings. Connections are made via the telephone.
• Internet: Sending & receiving data (texts, images, videos). Accessing social media for information exchange. Caution for compliance, particularly regarding confidentiality and protection of privacy. Important activities include retrieving and downloading information, purchasing items & services, researching services, appointment scheduling, and retrieving results from medical tests or specialist recommendations.

Datenerfassung und -verkehr

• Digitale Erfassung: Usually utilizes specialized software for practice management.
• Einträge für Röntgen- & Ultraschall-Bilder: Medical images can be integrated into patient files.
• Übermittlung von Untersuchungsergebnissen: Results from outside labs can be entered into the patient record.
• Patientenkartei: Data on patient's history is documented.
• Anmeldeformulare: Completion of forms for new patients. Data collected includes personal details (name, address, date of birth, email, phone number), and animal details such as the animal's name, breed, date of birth, and sex.

Datenschutz und Sicherheit

• Bundesdatenschutzgesetz (BDSG): This prevents the collection, storage, and use of personal data without justification. Exceptions to this rule are defined, which detail the permissible uses of patients' information.
• Speicherungsrichtlinien: Data should be stored according to the relevant legal regulations. This involves specific requirements for authorized data storage as per the BDSG.
• Einwilligung & Zweckbindung: Explicit consent is needed for data processing. Data use must be clearly defined and adhere to specific objectives.
• Datensicherung: Data backup to protect from loss, alteration or unauthorized access. This includes backing up to external devices or cloud services.
• Sicherungsmedien: Data is backed up to various media such as CDs, DVDs, USB sticks, external hard drives or online cloud/external services.
• Datenschutzbeauftragter: Mandatory in companies with more than five employees that process large amounts of personal data for their operations or services. The role involves ensuring that data handling stays within legal bounds.
• Datensicherung (elektronische Daten): Electronic data can be safely backed up by copying the data to external storage devices (e.g., CD-ROMs, USB sticks). There are options for online backup to external or cloud servers.

Dieses Quiz behandelt verschiedene Kommunikations- und Informationssysteme, die in einer Praxis verwendet werden. Es umfasst Themen wie Sprechanlagen, Telefone, Mobiltelefone und Faxgeräte, die für die interne sowie externe Kommunikation wichtig sind. Testen Sie Ihr Wissen über die Funktionalitäten und Anwendungen dieser Systeme.