Job Interview Candidate Background

• Knows Angela through family connections; she's a family friend and business associate of the interviewee's father.
• Angela referred the interviewee to the job.
• Graduated in 2023 with a Bachelors in Molecular Bioscience from KU.
• Has a diverse professional background including healthcare administration, customer service, and e-commerce.
• Current business involves marketing, sales, and database management.
• Previous healthcare roles involved handling referrals, data entry, and customer service.
• Looking for a structured office environment to apply skills in marketing and administrative support.
• Wants the job because it aligns with skills in marketing, administration, and organization.
• Has hands-on experience creating promotional materials and managing databases.
• Enjoys being part of a team and seeks growth in the real estate industry.
• Seeks a team-oriented environment for learning and growth.
• Left a previous role to care for her grandmother and focus on e-commerce.
• Aims to bring experience back into a team environment, applying skills in administration, customer service, and organization.
• Strengths include being highly organized, adaptable, and possessing strong communication skills.
• Experience in customer service and e-commerce has strengthened abilities in multi-tasking, database management, and creating marketing content.
• Weakness: Tends to be a perfectionist, balancing it with efficiency.
• Relevant experience includes creating promotional content, studying sales trends, and managing databases in current business.
• Previous healthcare roles provided administrative, email handling, and data entry skills.
• Enjoys exploring new businesses to connect with the community.
• Sees themself growing within a company, taking on more responsibilities, and developing expertise in real estate, digital marketing, and database management in five years.

Challenge and Resolution

• While working as an inbound referral specialist at KCOI, the system was overwhelmed by a large increase in referrals.
• Reorganized the intake process, prioritized urgent cases, and improved communication between departments.
• Resulted in reduced scheduling delays and improved patient satisfaction.

Mistake and Resolution

• In e-commerce, sold a replica item due to insufficient research.
• Issued a refund and apologized to the buyer.
• Now takes extra time to carefully inspect items.

Handling Pressure

• Stays calm under pressure.
• Prioritizes tasks based on urgency and breaks them into manageable steps.
• Ensures critical cases are handled first, based on healthcare experience.

Teamwork

• At University Health, collaborated with pharmacists, doctors, and insurance specialists.
• Coordinated between teams to ensure paperwork and approvals were completed efficiently for patients to begin or continue treatments.

Dealing with Difficult Coworker

• Resolved a miscommunication with a coworker who had differing views on a project.
• Asked clarifying questions and was patient.
• Resulted in a better project outcome and improved relationship.

Work Environment

• Thrives in an environment that recognizes the team, is open to suggestions, and communicates effectively.
• Enjoys teamwork but also values independent work.

Handling Feedback

• Welcomes feedback as an opportunity for improvement.

Showing Initiative

• Volunteering at children’s mercy involved distributing activity packets.
• Noticed some prepackaged packets included items unsafe for certain age groups.
• Communicated with manager and repackaged the packets to ensure patient safety.