Job Characteristics Model Quiz
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Questions and Answers

What is the main purpose of job rotation?

  • Increase job satisfaction
  • Boost task identity
  • Improve task significance
  • Enhance skill variety (correct)

Which concept involves increasing the number and variety of tasks in a job?

  • Job Rotation
  • Flextime
  • Job Enrichment (correct)
  • Job Sharing

Why is job satisfaction not considered a strong predictor of work performance?

  • Satisfaction has no impact on performance
  • Satisfied employees lack motivation
  • Dissatisfaction at work drives certain behaviors (correct)
  • High job satisfaction leads to low work performance

What does job enrichment focus on primarily?

<p>Enhancing employee control over work (D)</p> Signup and view all the answers

Which job characteristic model element involves enlarging jobs vertically?

<p>Autonomy (A)</p> Signup and view all the answers

What is one of the outcomes of high job satisfaction mentioned in the text?

<p>Greater customer satisfaction (D)</p> Signup and view all the answers

What is the main focus of the Job Characteristics Model?

<p>Enhancing employee job performance (B)</p> Signup and view all the answers

How does work engagement contribute to organizational success?

<p>By increasing productivity and innovation (B)</p> Signup and view all the answers

Which factor has a significant influence on employees' performance according to research?

<p>Motivation levels (D)</p> Signup and view all the answers

In organizational behavior, what is the primary focus of study?

<p>How individuals behave within an organization (B)</p> Signup and view all the answers

How does job enrichment impact employees' job satisfaction?

<p>Increases job satisfaction by adding tasks with more responsibility (A)</p> Signup and view all the answers

What is the primary goal of understanding motivation in the workplace?

<p>To enhance employee performance and job satisfaction (B)</p> Signup and view all the answers

What is the likely outcome when employees perceive an inequity in the rewards for the effort they put into their work?

<p>They become unhappy and may reduce work efforts. (D)</p> Signup and view all the answers

Which type of job attitude involves actively participating in a job and considering performance as important to self-worth?

<p>Job involvement (D)</p> Signup and view all the answers

What does perceived organisational support refer to?

<p>Belief that the organization values their contribution and cares about their well-being. (C)</p> Signup and view all the answers

Employee engagement is defined as:

<p>Involvement, satisfaction, and enthusiasm for the work an employee does. (D)</p> Signup and view all the answers

What is the primary component of organizational commitment related to an emotional attachment to the organization and its beliefs?

<p>Affective commitment (D)</p> Signup and view all the answers

What is job satisfaction primarily based on according to Nelson & Quick (2013)?

<p>Work providing meaning (D)</p> Signup and view all the answers

Study Notes

Equity Theory

  • People compare their work and rewards to others, and perceive an imbalance of rewards for effort, leading to:
    • Inequitable: unhappy, reduced work efforts, and exit organization
    • Equitable: maintain consistent work effort
    • Generous: feelings of guilt and increased work efforts

Job Attitudes

  • Types of job attitudes:
    • Job involvement
    • Organisational commitment
    • Perceived organisational support
    • Employee engagement
    • Job satisfaction
  • Job involvement:
    • Identify with a job, actively participate in it, and consider performance as important to self-worth
  • Perceived organisational support:
    • Belief that the organisation values their contribution and cares about their well-being
    • Rewards viewed as fair
    • Employees participate in non-binding decisions
    • Supervisors are supportive of employees

Employee Engagement

  • Employees' involvement with, satisfaction with, and enthusiasm for the work they do
  • Defines the level of emotional, cognitive, and behavioural state of being fully engaged in work

Organisational Commitment

  • Identify with a particular organisation and its goals; wishing to maintain membership in the organisation
  • Types of organisational commitment:
    • Affective: emotional attachment to the organisation and its beliefs
    • Continuance: perceived economic value of remaining with an organisation vs leaving
    • Normative: obligation to remain with the organisation for moral or ethical reasons

Job Satisfaction

  • Enjoyable or positive emotional state based on the evaluation of one's job or job experiences
  • Causes of job satisfaction:
    • Work provides meaning
    • Pay
    • Advancement
    • Supervision
    • Co-workers

Job Characteristics Model

  • Activity enhances job dimension:
    • Combine tasks
    • Skill variety
    • Task identity
    • Establish natural work units
    • Task significance
    • Create client relationships
    • Autonomy
    • Feedback
  • Job design strategies:
    • Job rotation
    • Job enlargement
    • Job enrichment

Motivation, Performance, and Job Satisfaction

  • Job satisfaction is not a strong predictor of work performance
  • Dissatisfaction at work drives individuals to behave in a certain way:
    • Active vs passive
    • Positive vs negative
  • Consequences of dissatisfaction:
    • Voice
    • Loyalty
    • Neglect
    • Exit

Job Satisfaction Outcomes

  • Better job and organisational performance
  • Better organisational citizenship behaviours
  • Greater levels of customer satisfaction
  • Generally lower absenteeism and turnover
  • Lower levels of workplace deviance

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Description

Test your knowledge on the Job Characteristics Model (JCM) which focuses on aspects like advancement, supervision, and co-worker relationships. Explore how to enhance job dimensions by combining tasks, increasing skill variety, establishing natural work units, and more.

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