Podcast
Questions and Answers
What is the primary goal of organization design?
What is the primary goal of organization design?
What is a consequence of jobs becoming overly specialized?
What is a consequence of jobs becoming overly specialized?
Which of the following elements is NOT considered in the job design process?
Which of the following elements is NOT considered in the job design process?
What model did Hackman and Oldham develop to analyze job design?
What model did Hackman and Oldham develop to analyze job design?
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What should be prioritized to avoid employee dissatisfaction in job design?
What should be prioritized to avoid employee dissatisfaction in job design?
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Which of the following is a potential method to develop employee skills?
Which of the following is a potential method to develop employee skills?
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What is an important aspect of organizational structure in job design?
What is an important aspect of organizational structure in job design?
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What does effective job design aim to achieve?
What does effective job design aim to achieve?
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What does task identity refer to in a job?
What does task identity refer to in a job?
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Which of the following best describes a divisional structure?
Which of the following best describes a divisional structure?
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How does feedback contribute to job performance?
How does feedback contribute to job performance?
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In a centralized organizational structure, who primarily makes decisions?
In a centralized organizational structure, who primarily makes decisions?
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What is the main purpose of having liaisons within an organization?
What is the main purpose of having liaisons within an organization?
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Which component of job design allows employees to choose how they perform their tasks?
Which component of job design allows employees to choose how they perform their tasks?
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How does organizational structure assist in coordinating workflows?
How does organizational structure assist in coordinating workflows?
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Which aspect of job design focuses on the variety of skills an employee uses?
Which aspect of job design focuses on the variety of skills an employee uses?
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What is the main purpose of liaisons in an organization?
What is the main purpose of liaisons in an organization?
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What characterizes a cross-functional team?
What characterizes a cross-functional team?
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In organizational culture, what do 'artifacts' refer to?
In organizational culture, what do 'artifacts' refer to?
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What defines a strong organizational culture?
What defines a strong organizational culture?
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What are underlying assumptions in an organization?
What are underlying assumptions in an organization?
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How is a weak organizational culture generally characterized?
How is a weak organizational culture generally characterized?
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What does the term 'individualistic' imply in organizational culture settings?
What does the term 'individualistic' imply in organizational culture settings?
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Which aspect of an organization culture indicates how widely norms are shared?
Which aspect of an organization culture indicates how widely norms are shared?
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Study Notes
Organization Design
- Organization design supports getting work done well by identifying key tasks, grouping them into meaningful jobs, creating organizational structure to coordinate workflows, and supporting organizational values, goals, and strategies.
- Job design defines tasks needed for completion, potentially including outsourcing or internal completion.
- Employee skills can be achieved through college/trade school, apprenticeships, or specialized training.
Job Design Considerations
- Jobs often become more specialized as businesses grow, but meaningful tasks should be maintained.
- Tedious or stressful jobs can lead to high turnover.
- Job design should be achievable for individual performance and meaningful for the employee.
Job Characteristics Model
- Hackman and Oldham developed the Job Characteristics Model to examine the relationship between job design and employee satisfaction/performance.
- Key characteristics include skill variety, task identity, task significance, autonomy, and feedback.
Organizational Structure
- Organizational structure defines how jobs are grouped into teams, who has authority, and reporting relationships.
- Functional structure groups jobs by similar skills; divisional structure groups by products, customer groups, or geographic areas; matrix structure groups by both function and division.
Organizational Structure Considerations
- Authority ultimately rests with shareholders.
- Decisions can be centralized (senior executives) or decentralized (lower managers).
Integrating and Coordinating Workflows
- Organizational structure facilitates coordination by grouping employees who need to work together, using liaisons for coordination between groups, and utilizing task forces.
- Cross-functional teams manage key organizational activities.
Organizational Culture
- Organizational culture consists of shared norms, beliefs, values, and attitudes.
- Understanding culture includes content (what's important), consensus (how widely shared norms are), intensity of feelings, artifacts (observable elements), and assumptions.
- Strong cultures share common norms, while weak cultures lack uniformity.
- Organizational cultures can be structured or flexible, cautious or risk-permitting, diplomatic or direct, internal or external, and individualistic or collaborative.
Changing Organizational Culture
- Task forces coordinate organizational activities.
- BCG recommends workshops for establishing organizational culture goals and using seven "critical levers" to influence employee behavior.
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Description
This quiz explores the concepts of organization design and job design, highlighting their importance in coordinating workflows and enhancing employee satisfaction. It also delves into the Job Characteristics Model developed by Hackman and Oldham, which examines how job design influences performance and satisfaction. Test your understanding of these key management principles.
