Exploring Organizational Citizenship Behavior and Job Satisfaction

Organizational Behavior Aspects

• Visible aspects include things like employee behavior, interactions, communication styles, and organizational structure.
• Hidden aspects encompass attitudes, perceptions, values, and emotions that influence workplace dynamics.

Emotional Intelligence

• Non-cognitive skills related to emotional intelligence exclude technical skills, knowledge, or academic abilities.
• Machiavellianism measures the degree to which a person manipulates others, often associated with a strategic, cunning approach.

Self-Monitoring

• Self-monitoring measures how individuals regulate their own behavior in social situations, adapting to fit in or achieve goals.

Focus of Organizational Behavior

• Focuses on understanding and improving workplace dynamics, employee performance, and organizational effectiveness.

Organizational Citizenship Behavior (OCB)

• Refers to discretionary actions that are not part of an employee's formal job description but positively impact the organization.

Employee Turnover

• High turnover rates can lead to disruptions, increased recruitment costs, and loss of organizational knowledge.

Absenteeism Definition

• Absenteeism is defined as the habitual pattern of being absent from work, often affecting productivity and organizational effectiveness.

Work Efficiency and Effectiveness

• Performance measures include work efficiency (output per input) and effectiveness (achieving goals).

Personality Across Cultures

• Personality attributes can differ significantly across cultures due to varying societal norms and values.

Big Five Personality Factors

• The Big Five includes Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.
• A non-factor could be an unrelated trait like "Creativity" or "Adaptability."

Conscientiousness

• Reflects an individual's level of organization, responsibility, and goal-oriented behavior.

Agreeableness

• Assesses levels of compassion, cooperation, and general concern for others.

Neuroticism

• Indicates emotional stability and the tendency to experience negative emotions.

MBTI Criticism

• Common criticism includes its lack of scientific validity and reliability in measuring personality traits.

MBTI Applications

• Commonly used for team-building, personal development, and career advising.

Examples of OCB

• Actions such as volunteering for extra tasks or helping colleagues are considered OCB, while negative behaviors are not.

Job Satisfaction and Turnover Rates

• Generally, higher job satisfaction correlates with lower turnover rates, indicating more engaged employees.

Workplace Misbehavior

• Includes actions like bullying, theft, or sabotage that violate workplace norms.

Components of Attitude

• The emotional or feeling component is known as the affective component, influencing overall attitude development.

Job Involvement

• Refers to the degree to which an employee identifies with their job and finds personal significance in it.

Employee Engagement Factors

• Common factors contributing to employee engagement include supportive management, meaningful work, and opportunities for advancement; not all workplace perks contribute equally.

Cognitive Dissonance Theory

• Cognitive dissonance theory explains the discomfort individuals feel when holding conflicting beliefs or behaviors, prompting a desire to achieve internal consistency.

Reducing Cognitive Dissonance

• Individuals can reduce cognitive dissonance by changing beliefs, acquiring new information, or minimizing the importance of conflicting factors.

Influence Perception

• The perception of control over dissonance-inducing factors affects how individuals respond to cognitive dissonance.

Job Productivity and Satisfaction

• There is a positive correlation between job productivity and job satisfaction, where satisfied employees tend to be more productive.

Myers-Briggs Type Indicator (MBTI)

• Measures personality traits across four dichotomies: Introversion/Extraversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving.