Organizational Citizenship Behavior Quiz & Flashcards

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Questions and Answers

Which of the following is a visible aspect of organizational behavior?

Perceptions

Emotional intelligence (correct)

Group norms

Attitudes

What is the hidden aspect of organizational behavior?

Locus of control

Self-esteem

Interpersonal conflicts (correct)

Self-awareness

Which of the following is NOT a non-cognitive skill related to emotional intelligence?

Self-awareness (correct)

Self-motivation

Self-management

Empathy

What does Machiavellianism measure?

The degree of pragmatism Signup and view all the answers

What does self-monitoring measure?

The ability to adjust behavior to external situational factors Signup and view all the answers

What is the focus of organizational behavior?

Understanding hidden aspects of work Signup and view all the answers

Which employee behavior refers to discretionary actions that are not part of an employee's formal job description, but contribute positively to the organization?

Organizational Citizenship Behavior (OCB) Signup and view all the answers

What is the consequence of high turnover rates in an organization?

Increased workloads for others Signup and view all the answers

What is the definition of absenteeism?

The failure to show up at work as scheduled Signup and view all the answers

What is the measure of both work efficiency and effectiveness?

Employee Productivity Signup and view all the answers

Do personality attributes differ across cultures?

Yes, but there is also overlap and diversity within cultures Signup and view all the answers

Which of the following is NOT one of the Big Five personality factors?

Introversion Signup and view all the answers

Which personality factor reflects an individual's level of organization, responsibility, and goal-oriented behavior?

Conscientiousness Signup and view all the answers

Which personality factor assesses an individual's level of compassion, cooperation, and general concern for others?

Agreeableness Signup and view all the answers

Which personality factor reflects an individual's emotional stability and tendency to experience negative emotions?

Neuroticism Signup and view all the answers

Which of the following is NOT a criticism of the MBTI?

Reliable predictor of job performance Signup and view all the answers

What is one of the applications of the MBTI?

Personal and professional development Signup and view all the answers

Which of the following is NOT considered an example of organizational citizenship behavior (OCB)?

Avoiding unnecessary conflicts Signup and view all the answers

What is the relationship between job satisfaction and turnover rates?

High job satisfaction leads to lower turnover rates Signup and view all the answers

What does workplace misbehavior include?

Intentional employee behaviors that are harmful to the organization Signup and view all the answers

Which component of an attitude refers to the emotional or feeling part?

Affective component Signup and view all the answers

What is job involvement?

The degree to which an employee identifies with their job Signup and view all the answers

Which factor is NOT among the top 5 contributing factors to employee engagement?

Providing good service to customers Signup and view all the answers

What is cognitive dissonance theory?

The theory that people experience discomfort when their attitudes and behaviors are inconsistent Signup and view all the answers

What determines how hard individuals try to reduce cognitive dissonance?

All of the above Signup and view all the answers

What can individuals do to reduce cognitive dissonance when the factors creating the dissonance are important?

All of the above Signup and view all the answers

How does the perception of influence over the factors affecting cognitive dissonance impact individuals' reaction to the dissonance?

They won't be receptive to attitude change or feel the need to do so Signup and view all the answers

What is the correlation between job productivity and job satisfaction?

Job productivity and job satisfaction are positively correlated Signup and view all the answers

What does the Myers-Briggs Type Indicator (MBTI) measure?

Personality preferences Signup and view all the answers

Study Notes

Organizational Behavior Aspects

Visible aspects include things like employee behavior, interactions, communication styles, and organizational structure.
Hidden aspects encompass attitudes, perceptions, values, and emotions that influence workplace dynamics.

Emotional Intelligence

Non-cognitive skills related to emotional intelligence exclude technical skills, knowledge, or academic abilities.
Machiavellianism measures the degree to which a person manipulates others, often associated with a strategic, cunning approach.

Self-Monitoring

Self-monitoring measures how individuals regulate their own behavior in social situations, adapting to fit in or achieve goals.

Focus of Organizational Behavior

Focuses on understanding and improving workplace dynamics, employee performance, and organizational effectiveness.

Organizational Citizenship Behavior (OCB)

Refers to discretionary actions that are not part of an employee's formal job description but positively impact the organization.

Employee Turnover

High turnover rates can lead to disruptions, increased recruitment costs, and loss of organizational knowledge.

Absenteeism Definition

Absenteeism is defined as the habitual pattern of being absent from work, often affecting productivity and organizational effectiveness.

Work Efficiency and Effectiveness

Performance measures include work efficiency (output per input) and effectiveness (achieving goals).

Personality Across Cultures

Personality attributes can differ significantly across cultures due to varying societal norms and values.

Big Five Personality Factors

The Big Five includes Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.
A non-factor could be an unrelated trait like "Creativity" or "Adaptability."

Conscientiousness

Reflects an individual's level of organization, responsibility, and goal-oriented behavior.

Agreeableness

Assesses levels of compassion, cooperation, and general concern for others.

Neuroticism

Indicates emotional stability and the tendency to experience negative emotions.

MBTI Criticism

Common criticism includes its lack of scientific validity and reliability in measuring personality traits.

MBTI Applications

Commonly used for team-building, personal development, and career advising.

Examples of OCB

Actions such as volunteering for extra tasks or helping colleagues are considered OCB, while negative behaviors are not.

Job Satisfaction and Turnover Rates

Generally, higher job satisfaction correlates with lower turnover rates, indicating more engaged employees.

Workplace Misbehavior

Includes actions like bullying, theft, or sabotage that violate workplace norms.

Components of Attitude

The emotional or feeling component is known as the affective component, influencing overall attitude development.

Job Involvement

Refers to the degree to which an employee identifies with their job and finds personal significance in it.

Employee Engagement Factors

Common factors contributing to employee engagement include supportive management, meaningful work, and opportunities for advancement; not all workplace perks contribute equally.

Cognitive Dissonance Theory

Cognitive dissonance theory explains the discomfort individuals feel when holding conflicting beliefs or behaviors, prompting a desire to achieve internal consistency.

Reducing Cognitive Dissonance

Individuals can reduce cognitive dissonance by changing beliefs, acquiring new information, or minimizing the importance of conflicting factors.

Influence Perception

The perception of control over dissonance-inducing factors affects how individuals respond to cognitive dissonance.

Job Productivity and Satisfaction

There is a positive correlation between job productivity and job satisfaction, where satisfied employees tend to be more productive.

Myers-Briggs Type Indicator (MBTI)

Measures personality traits across four dichotomies: Introversion/Extraversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving.

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Description

Test your knowledge on Organizational Citizenship Behavior and Job Satisfaction with this quiz. Learn about the importance of OCB in enhancing teamwork and overall organizational performance, and understand the significance of job satisfaction in maintaining a positive attitude towards work and colleagues.

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