ITSM Exam: Configuration Item Report
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Questions and Answers

What types of CIs will be included in a report run against the cmdb_ci_computer table?

  • Just CIs defined directly in cmdb_ci_computer
  • CIs defined directly in cmdb_ci_computer and all parent classes (correct)
  • CIs defined directly in cmdb_ci_computer and all child classes
  • None of the above
  • Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

  • Support group
  • Change group
  • Managed by (correct)
  • Approval group
  • When is a change task for Post Implementation Review created for an unauthorized change?

  • When the change request moves to Close (correct)
  • When the change request moves to a state of Assess
  • When the change request moves to a state of Review
  • When a change manager accepts the change
  • Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

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