IT Service Management Quiz
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Questions and Answers

What is automatically populated in the Assignment group field of an incident record?

  • Managed by (correct)
  • Change group
  • Approval group
  • Support group

    • When is a change task for Post Implementation Review created for an unauthorized change?

  • When the change request moves to a state of Review
  • When a change manager accepts the change
  • When the change request moves to a state of Assess
  • When the change request moves to Close (correct)

    • What should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  • Reports
  • Dependency View
  • CI Class Manager (correct)
  • Application Menus

    • Which of the following cannot be defined or set through a Catalog UI Policy?

    <p>Setting a catalog category to visible</p> Signup and view all the answers

    Which type of catalog item should be used to create an incident record from the portal?

    <p>Request Item</p> Signup and view all the answers

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