IT Service Management Quiz

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Questions and Answers

What is automatically populated in the Assignment group field of an incident record?

  • Managed by (correct)
  • Change group
  • Approval group
  • Support group

When is a change task for Post Implementation Review created for an unauthorized change?

  • When the change request moves to a state of Review
  • When a change manager accepts the change
  • When the change request moves to a state of Assess
  • When the change request moves to Close (correct)

What should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  • Reports
  • Dependency View
  • CI Class Manager (correct)
  • Application Menus

Which of the following cannot be defined or set through a Catalog UI Policy?

<p>Setting a catalog category to visible (A)</p> Signup and view all the answers

Which type of catalog item should be used to create an incident record from the portal?

<p>Request Item (A)</p> Signup and view all the answers

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