Recent

  • Show all results for ""

🎧 New: AI-Generated Podcasts Turn your study notes into engaging audio conversations. Learn more

IT Service Management Quiz
5 Questions
1 Views

IT Service Management Quiz

Created by
@ThankfulHeliotrope1566

Podcast Beta

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is automatically populated in the Assignment group field of an incident record?

  • Managed by (correct)
  • Change group
  • Approval group
  • Support group

    • When is a change task for Post Implementation Review created for an unauthorized change?

  • When the change request moves to a state of Review
  • When a change manager accepts the change
  • When the change request moves to a state of Assess
  • When the change request moves to Close (correct)

    • What should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  • Reports
  • Dependency View
  • CI Class Manager (correct)
  • Application Menus

    • Which of the following cannot be defined or set through a Catalog UI Policy?

    <p>Setting a catalog category to visible</p> Signup and view all the answers

    Which type of catalog item should be used to create an incident record from the portal?

    <p>Request Item</p> Signup and view all the answers

    More Quizzes Like This

    IT Service Management Quiz
    6 questions

    IT Service Management Quiz

    ReputableTropicalRainforest avatar
    ReputableTropicalRainforest
    ServiceNow Configuration Tools and Features Quiz
    7 questions

    ServiceNow Configuration Tools and Features Quiz

    SpellbindingDanburite avatar
    SpellbindingDanburite
    ITSM Exam: Configuration Item Report
    4 questions

    ITSM Exam: Configuration Item Report

    CozyFeynman avatar
    CozyFeynman
    Service Desk and IT Management Quiz
    30 questions

    Service Desk and IT Management Quiz

    FancierArlington avatar
    FancierArlington
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser