5 Questions
Which of the following is the correct term to fill in the blank in the sentence: 'A customer defines the [.] for a service and takes responsibility for the outcomes of service consumption.'
Requirements
Which of the following ensures that a service provider and a service consumer continually co-create value?
Service relationship management
What type of charge is often used for resolving incidents or imp...
Incident charge
What is the purpose of service level management?
To monitor service performance
Which of the following is NOT a product offered for the ITILFND V4 exam preparation?
Practice Questions
Test your knowledge of ITILFND V4 with this free quiz! Identify the missing word in a sentence related to customer-defined services. Prepare for your exam with expert-verified questions and answers.
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