ITILFND V4 Quiz
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Questions and Answers

Which of the following is the correct term to fill in the blank in the sentence: 'A customer defines the [.] for a service and takes responsibility for the outcomes of service consumption.'

  • Products
  • Resources
  • Suppliers
  • Requirements (correct)
  • Which of the following ensures that a service provider and a service consumer continually co-create value?

  • Service consumption
  • Service relationship management (correct)
  • Service offerings
  • Service level management
  • What type of charge is often used for resolving incidents or imp...

  • Incident charge (correct)
  • Resolution charge
  • Service charge
  • Maintenance charge
  • What is the purpose of service level management?

    <p>To monitor service performance</p> Signup and view all the answers

    Which of the following is NOT a product offered for the ITILFND V4 exam preparation?

    <p>Practice Questions</p> Signup and view all the answers

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