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Questions and Answers
Which of the following is the correct term to fill in the blank in the sentence: 'A customer defines the [.] for a service and takes responsibility for the outcomes of service consumption.'
Which of the following is the correct term to fill in the blank in the sentence: 'A customer defines the [.] for a service and takes responsibility for the outcomes of service consumption.'
- Products
- Resources
- Suppliers
- Requirements (correct)
Which of the following ensures that a service provider and a service consumer continually co-create value?
Which of the following ensures that a service provider and a service consumer continually co-create value?
- Service consumption
- Service relationship management (correct)
- Service offerings
- Service level management
What type of charge is often used for resolving incidents or imp...
What type of charge is often used for resolving incidents or imp...
- Incident charge (correct)
- Resolution charge
- Service charge
- Maintenance charge
What is the purpose of service level management?
What is the purpose of service level management?
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Which of the following is NOT a product offered for the ITILFND V4 exam preparation?
Which of the following is NOT a product offered for the ITILFND V4 exam preparation?
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