3 Questions
What is a key requirement for a successful service level agreement?
It should be simply written and easy to understand
When should a change request be submitted to resolve a problem?
As soon as the analysis of cost, risks and benefits justifies the change
Which guiding principle recommends coordinating all dimensions of service management?
Think and work holistically
Study Notes
Service Level Agreements
- A key requirement for a successful service level agreement is a clear understanding of the service requirements.
Change Requests
- A change request should be submitted to resolve a problem when it is necessary to make changes to the service to restore its normal operation.
Guiding Principles of Service Management
- One of the guiding principles of service management is to coordinate all dimensions of service management.
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