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Questions and Answers
What is a key requirement for a successful service level agreement?
What is a key requirement for a successful service level agreement?
- It should relate to simple operational metrics
- It should be based on the service provider’s view of the service
- It should be simply written and easy to understand (correct)
- It should be written in legal language
When should a change request be submitted to resolve a problem?
When should a change request be submitted to resolve a problem?
- As soon as a solution for the problem has been identified
- As soon as the analysis of cost, risks and benefits justifies the change (correct)
- As soon as a workaround for the problem has been identified
- As soon as the analysis of the frequency and impact of incidents justifies the change
Which guiding principle recommends coordinating all dimensions of service management?
Which guiding principle recommends coordinating all dimensions of service management?
- Start where you are
- Think and work holistically (correct)
- Undefined
- Keep it simple and practical
Study Notes
Service Level Agreements
- A key requirement for a successful service level agreement is a clear understanding of the service requirements.
Change Requests
- A change request should be submitted to resolve a problem when it is necessary to make changes to the service to restore its normal operation.
Guiding Principles of Service Management
- One of the guiding principles of service management is to coordinate all dimensions of service management.
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Test your knowledge of ITIL 4 Foundation with this comprehensive 428-question quiz. Access the newest and 100% valid ITIL-4-Foundation questions and answers from Certleader to prepare for IT certification. Master key concepts and boost your confidence for the ITIL 4 Foundation exam.
