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ITIL 4 Foundation Exam Prep Quiz

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Questions and Answers

What is a key requirement for a successful service level agreement?

It should relate to simple operational metrics

It should be based on the service provider’s view of the service

It should be simply written and easy to understand (correct)

It should be written in legal language

When should a change request be submitted to resolve a problem?

As soon as a solution for the problem has been identified

As soon as the analysis of cost, risks and benefits justifies the change (correct)

As soon as a workaround for the problem has been identified

As soon as the analysis of the frequency and impact of incidents justifies the change

Which guiding principle recommends coordinating all dimensions of service management?

Start where you are

Think and work holistically (correct)

Undefined

Keep it simple and practical

Study Notes

Service Level Agreements

A key requirement for a successful service level agreement is a clear understanding of the service requirements.

Change Requests

A change request should be submitted to resolve a problem when it is necessary to make changes to the service to restore its normal operation.

Guiding Principles of Service Management

One of the guiding principles of service management is to coordinate all dimensions of service management.

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Description

Test your knowledge of ITIL 4 Foundation with this comprehensive 428-question quiz. Access the newest and 100% valid ITIL-4-Foundation questions and answers from Certleader to prepare for IT certification. Master key concepts and boost your confidence for the ITIL 4 Foundation exam.