ITIL Value Generation Through IT Services

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What is the core principle of the ITIL approach for continuous service quality improvement?

Continuous service adaptation

Service transition management

IT service strategic planning

Plan-Do-Check-Act quality cycle (correct)

In ITIL terminology, what does the 'Service operation' component focus on?

Implementing service design changes

Analyzing customer requirements

Developing service strategy

Managing service performance and ensuring delivery (correct)

What is the primary purpose of ITIL's emphasis on continuous service improvement?

Optimizing IT infrastructure costs

Ensuring IT services align with business objectives (correct)

Expanding IT service offerings

Enhancing IT staff skills

Which factor plays a significant role in enabling organizations to deliver IT services effectively according to ITIL?

Adapting established service delivery frameworks Signup and view all the answers

What is a key requirement for maintaining stability and reliability in IT services according to ITIL?

Continuous service improvement Signup and view all the answers

How does ITIL contribute to saving time and preventing mistakes for organizations in delivering IT services?

By providing adaptable service delivery frameworks Signup and view all the answers

What are the three components of IT service value?

Perceptions, preferences, business outcomes Signup and view all the answers

What is the unique life cycle of IT services described in the text?

Business trigger, service demand, continual improvement Signup and view all the answers

Which is the correct sequence of events in the IT service life cycle according to the text?

Design, validation, production, continual improvement Signup and view all the answers

What is the main focus for creating IT service value according to the text?

Influencing customer perceptions and preferences Signup and view all the answers

How should IT services be treated according to the text?

As a critical part of an organization’s business support infrastructure Signup and view all the answers

What is an essential concept related to service level agreements (SLAs) mentioned in the text?

Quality of service and availability Signup and view all the answers

What organization currently manages the ITIL framework?

Capita and the British government Signup and view all the answers

Which version of ITIL is closely aligned with the ISO/IEC 20000 series?

ITIL V3 2011 Signup and view all the answers

What is the main approach introduced in ITIL V4 for ITSM?

Service Value System (SVS) approach Signup and view all the answers

What was the original objective of developing ITIL by the CCTA in the 1980s?

Ensuring better use of IT services and resources Signup and view all the answers

In ITIL, what does SVC stand for?

Service Value Chain Signup and view all the answers

What is the primary focus of ITIL V4 in terms of value generation?

A more value-centered approach to the ITIL life cycle Signup and view all the answers