IT Project Management and Service Desk Quiz
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Questions and Answers

What is the primary role of project managers in IT?

  • Facilitating quality activities in IT
  • Managing data architecture
  • Responding to technical questions from end users
  • Coordinating and delivering IT projects (correct)

    • In the context of IT, what is the distinction between an end user and a user?

  • There is no distinction, both refer to administrative accounts
  • End user refers to data management, user refers to quality assurance
  • End user refers to someone accessing a business application, user is broader (correct)
  • User refers to managing data architecture, end user refers to third-party management

    • What does the IT auditor need to have a thorough understanding of?

  • Third-party management
  • Phases of project management (correct)
  • Data management processes
  • Quality assurance phases

    • What is the responsibility of the help desk (service desk) in an enterprise?

    <p>Acting as a liaison between the IT department and end users</p> Signup and view all the answers

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