IT Project Management and Service Desk Quiz

Facilitating quality activities in IT

Managing data architecture

Responding to technical questions from end users

Coordinating and delivering IT projects (correct)

There is no distinction, both refer to administrative accounts

End user refers to data management, user refers to quality assurance

End user refers to someone accessing a business application, user is broader (correct)

User refers to managing data architecture, end user refers to third-party management

Third-party management

Phases of project management (correct)

Data management processes

Quality assurance phases

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