IT Project Management Chapter 7

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What does planning quality management imply?

Fixing defects after they occur

Reacting to situations as they happen

Anticipating situations and preparing actions to bring about the desired outcome (correct)

Conducting quality control checks

What is an example of a defect prevention method?

Training quality control inspectors

Conducting quality control checks

Selecting proper materials (correct)

Fixing defects after they occur

What aspect of IT projects refers to the degree to which a system performs its intended function?

Performance

Functionality (correct)

System outputs

Features

What is an example of a system output?

Reports generated Signup and view all the answers

What is reliability in the context of IT projects?

Ability of a product or service to perform as expected under normal conditions Signup and view all the answers

Who is ultimately responsible for quality management on IT projects?

Project managers Signup and view all the answers

What is an example of a scope aspect of IT projects?

Functionality Signup and view all the answers

What is necessary for balancing the quality, scope, time, and cost dimensions of a project?

All project stakeholders working together Signup and view all the answers

What is the primary goal of modern quality management?

To meet customer satisfaction Signup and view all the answers

According to modern quality management, what is preferred over inspection?

Prevention Signup and view all the answers

Who is recognized as being responsible for quality in modern quality management?

Management Signup and view all the answers

Which of the following is NOT a principle of modern quality management?

Inspection for quality Signup and view all the answers

Which of the following quality experts is NOT mentioned?

Taylor Signup and view all the answers

What is the copyright year of the Information Technology Project Management, Ninth Edition?

2019 Signup and view all the answers

How many parts are there in the 'Tools and Techniques for Quality Control' section?

9 Signup and view all the answers

What is the title of the section that starts with 'Modern Quality Management'?

Modern Quality Management Signup and view all the answers

What is the primary purpose of appraisal cost in relation to quality?

To evaluate processes and their outputs to ensure quality Signup and view all the answers

What type of cost is related to correcting an identified defect before the customer receives the product?

Internal failure cost Signup and view all the answers

What is the main objective of prevention cost in relation to quality?

To plan and execute a project to be error-free or within an acceptable error range Signup and view all the answers

What type of cost is related to all errors not detected and corrected before delivery to the customer?

External failure cost Signup and view all the answers

Why is it important to understand other people's expectations as well as your own in project management?

To manage expectations and avoid surprises Signup and view all the answers

What is the advice given to young professionals regarding expectations in project management?

Never be afraid to ask what is expected of you Signup and view all the answers

What is the category of quality cost that includes the capital cost of equipment used to perform prevention and appraisal activities?

Measurement and test equipment costs Signup and view all the answers

What is the primary reason why project managers make assumptions about expectations and get surprised when they do not match those of their stakeholders?

Failure to understand other people's expectations as well as their own Signup and view all the answers

What is the ISO9000:2000 definition of quality?

The degree to which a set of inherent characteristics fulfills requirements Signup and view all the answers

What is meant by 'Conformance to requirements' in the context of quality?

Project’s processes and products meet written specifications Signup and view all the answers

In project quality management, what is the purpose of 'planning quality management'?

Identifying quality standards relevant to the project and how to satisfy them Signup and view all the answers

Which process focuses on translating the quality management plan into executable activities?

Managing quality Signup and view all the answers

What is the primary goal of project quality management?

To ensure the project satisfies the needs for which it was undertaken Signup and view all the answers

What does a metric represent in the context of planning quality management?

A standard of measurement Signup and view all the answers

Which of the following is NOT a quality management process?

Executing quality assurance Signup and view all the answers

What is the primary focus of 'controlling quality' in project quality management?

Monitoring specific project results to ensure compliance with standards Signup and view all the answers

What numerical probability was caused by a computer program change in 1981 that affected the space shuttle's onboard computers synchronization?

1-in-67 Signup and view all the answers

What caused the 1986 hospital patient fatalities involving the Therac 25 machine?

Software problem causing the machine to ignore calibration data Signup and view all the answers

What was the direct consequence for Wells Fargo bank due to their quality issues?

Forced to cease any business expansion Signup and view all the answers

What is the public's general attitude toward the quality of IT products?

Most people simply accept poor quality Signup and view all the answers

When did the Facebook data breach occur?

2018 Signup and view all the answers

What does the quality management field regard as very important?

Ensuring high standards of IT products Signup and view all the answers

Which industry product's quality is commonly joked about?

IT products Signup and view all the answers

What incident in 1981 showed the risks associated with even small timing differences in computer programs?

Space shuttle launch abort Signup and view all the answers