40 Questions
What does planning quality management imply?
Anticipating situations and preparing actions to bring about the desired outcome
What is an example of a defect prevention method?
Selecting proper materials
What aspect of IT projects refers to the degree to which a system performs its intended function?
Functionality
What is an example of a system output?
Reports generated
What is reliability in the context of IT projects?
Ability of a product or service to perform as expected under normal conditions
Who is ultimately responsible for quality management on IT projects?
Project managers
What is an example of a scope aspect of IT projects?
Functionality
What is necessary for balancing the quality, scope, time, and cost dimensions of a project?
All project stakeholders working together
What is the primary goal of modern quality management?
To meet customer satisfaction
According to modern quality management, what is preferred over inspection?
Prevention
Who is recognized as being responsible for quality in modern quality management?
Management
Which of the following is NOT a principle of modern quality management?
Inspection for quality
Which of the following quality experts is NOT mentioned?
Taylor
What is the copyright year of the Information Technology Project Management, Ninth Edition?
2019
How many parts are there in the 'Tools and Techniques for Quality Control' section?
9
What is the title of the section that starts with 'Modern Quality Management'?
Modern Quality Management
What is the primary purpose of appraisal cost in relation to quality?
To evaluate processes and their outputs to ensure quality
What type of cost is related to correcting an identified defect before the customer receives the product?
Internal failure cost
What is the main objective of prevention cost in relation to quality?
To plan and execute a project to be error-free or within an acceptable error range
What type of cost is related to all errors not detected and corrected before delivery to the customer?
External failure cost
Why is it important to understand other people's expectations as well as your own in project management?
To manage expectations and avoid surprises
What is the advice given to young professionals regarding expectations in project management?
Never be afraid to ask what is expected of you
What is the category of quality cost that includes the capital cost of equipment used to perform prevention and appraisal activities?
Measurement and test equipment costs
What is the primary reason why project managers make assumptions about expectations and get surprised when they do not match those of their stakeholders?
Failure to understand other people's expectations as well as their own
What is the ISO9000:2000 definition of quality?
The degree to which a set of inherent characteristics fulfills requirements
What is meant by 'Conformance to requirements' in the context of quality?
Project’s processes and products meet written specifications
In project quality management, what is the purpose of 'planning quality management'?
Identifying quality standards relevant to the project and how to satisfy them
Which process focuses on translating the quality management plan into executable activities?
Managing quality
What is the primary goal of project quality management?
To ensure the project satisfies the needs for which it was undertaken
What does a metric represent in the context of planning quality management?
A standard of measurement
Which of the following is NOT a quality management process?
Executing quality assurance
What is the primary focus of 'controlling quality' in project quality management?
Monitoring specific project results to ensure compliance with standards
What numerical probability was caused by a computer program change in 1981 that affected the space shuttle's onboard computers synchronization?
1-in-67
What caused the 1986 hospital patient fatalities involving the Therac 25 machine?
Software problem causing the machine to ignore calibration data
What was the direct consequence for Wells Fargo bank due to their quality issues?
Forced to cease any business expansion
What is the public's general attitude toward the quality of IT products?
Most people simply accept poor quality
When did the Facebook data breach occur?
2018
What does the quality management field regard as very important?
Ensuring high standards of IT products
Which industry product's quality is commonly joked about?
IT products
What incident in 1981 showed the risks associated with even small timing differences in computer programs?
Space shuttle launch abort
This quiz covers the concepts of project quality management in IT projects, based on the 9th edition of Information Technology Project Management.
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