Investigation Techniques

Questions and Answers

What is the primary purpose of conducting interviews in analysis?

To obtain individual concerns (correct)

To document everything verbatim

To socialize with stakeholders

To conduct a brainstorming session

Which statement best describes active observation?

Observation focused solely on the end users.

Observation combined with questioning. (correct)

Observation that occurs in a controlled environment.

Observation done without interaction.

What is a key characteristic of effective interview questions?

They focus on irrelevant details.

They are loaded and suggestive.

They are direct and unambiguous. (correct)

They are broad and open-ended.

What is the main benefit of prototyping in system development?

It helps uncover and visualize interface requirements. Signup and view all the answers

Which environment is typically associated with passive observation?

The user's natural habitat. Signup and view all the answers

What does a requirements workshop primarily aim to achieve?

To collaboratively document requirements. Signup and view all the answers

Which of the following is NOT a benefit of recording interviews or taking notes?

It reduces the amount of time spent on the initial discussion. Signup and view all the answers

What is the key distinction between passive and active observation?

Active observation involves queries while observing. Signup and view all the answers

What is the primary objective of document analysis in system requirements gathering?

To understand existing business rules and entities Signup and view all the answers

Which of the following is true about focus groups?

They help validate and refine previously elicited requirements. Signup and view all the answers

What is the main goal of interface analysis?

To ensure efficient interactions between systems or stakeholders Signup and view all the answers

How do interviews contribute to the requirements elicitation process?

They involve asking relevant questions to capture detailed information. Signup and view all the answers

What distinguishes focus groups from brainstorming sessions?

Focus groups are managed processes with predetermined participants. Signup and view all the answers

What aspect of the 'As Is' environment can document analysis help clarify?

Existing business rules that should be retained or updated Signup and view all the answers

What is an important consideration when conducting interviews for requirements gathering?

Understanding the expectations of stakeholders Signup and view all the answers

Which of the following best describes the utility of interface analysis?

To detail interactions between systems and stakeholders for efficiency Signup and view all the answers

What is the first step a business analyst should take when entering an organization for investigation?

Gather background information Signup and view all the answers

Which document provides insights into a company's financial health and trends over previous years?

Income Statement Signup and view all the answers

Why is studying procedure manuals important for a business analyst?

It provides entry points for investigation Signup and view all the answers

What is the primary objective of brainstorming in the context of investigation?

To gather diverse ideas from a group Signup and view all the answers

When studying a company’s website, what aspect is NOT typically explored by a business analyst?

The company’s financial performance Signup and view all the answers

What aspect of a company's reports offers insights into company debt and liquidity?

Balance Sheet Signup and view all the answers

What is a limitation of studying documentation during investigation?

It cannot replace thorough analysis Signup and view all the answers

In the context of requirement gathering, what is the significance of prior research?

To validate hypotheses about the organization Signup and view all the answers

Study Notes

Requirement Gathering/Elicitation Techniques

Business analysts utilize a variety of tools and techniques to explore organizational issues comprehensively.

Prior Research

Essential to collect background information upon entering a new organization.
Company websites provide quick insights into operations, values, branding, and public perception.
Reviewing company financial reports like Income Statements and Balance Sheets reveals financial health, debt levels, liquidity, and growth trends.

Documentation Review

Analyzing procedure manuals and documentation helps form an initial understanding of the organization.
This preliminary knowledge aids in deeper investigation but does not replace the need for direct analysis.

Brainstorming

A technique to generate a wide range of ideas from a group to identify solutions and clarify opportunities.
The process involves collecting numerous possibilities that require prioritization to focus on the most significant insights.

Document Analysis

Used to extract requirements from existing systems by evaluating available documentation.
Aims to understand the current ('As Is') environment, including business rules and relevant entities.

Focus Groups

Involves gathering representative users or customers to provide feedback on needs, opportunities, and problems.
Useful for validating and refining previously identified requirements in a structured manner.

Interface Analysis

Defines interactions between systems or stakeholders to ensure their efficiency and effectiveness.
Focuses on user interfaces and interactions with external parties or devices to meet their needs.

Interviews

A systematic approach to collect information through questioning individuals or groups, either formally or informally.
Requires clear, direct questions aimed at specific objectives to satisfy stakeholder expectations.

Observations

Analyzes user behavior in their natural environments to identify process flows, obstacles, and improvement opportunities.
Can be passive (observational feedback) or active (engaging users during observation), with each serving different purposes.

Prototyping

Involves developing preliminary models of a system or product to visualize requirements and test functionalities before final design.
Aims to gather feedback and refine ideas, allowing for better understanding of interface needs.

Requirements Workshop

Also known as Joint Application Design (JAD), this structured session facilitates collating requirements collaboratively with involved parties.
Provides a focused environment for documenting collective insights and requirements.

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Description

Explore essential investigation techniques in requirement gathering as outlined in Lesson 9 of the Diploma in Information & Communication Technology. This quiz will help you understand key tools and methods used by business analysts to navigate and assess various issues effectively.

Investigation Techniques - ICT Diploma