Philippine BPO Industry Review
10 Questions
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Philippine BPO Industry Review

Test your knowledge about the Philippine Information Technology and Business Process Management (IT-BPM) industry. Explore the industry's growth, recognition, and potential revenue through this quiz.

Created by
@AstonishedLearning

Questions and Answers

What is the purpose of a help desk?

To troubleshoot problems and provide guidance about products

Which one of the following is NOT an example of Knowledge Process Outsourcing (KPO)?

Legal routine activities

What is one of the reasons for companies to outsource?

To replace expensive local resources with less expensive ones

Which one of these is an example of support or auxiliary services being outsourced?

<p>Cafeteria</p> Signup and view all the answers

What are some examples of IT services being outsourced?

<p>Application development</p> Signup and view all the answers

What is application management (AM)?

<p>Managing the operation, maintenance, versioning and upgrading of an application throughout its lifecycle</p> Signup and view all the answers

What did the UK's National Outsourcing Association recognize the Philippines for in 2010?

<p>Being the #1 in business process outsourcing service</p> Signup and view all the answers

What is a contact center also referred to as?

<p>Customer interaction center</p> Signup and view all the answers

What is the potential revenue that the Philippine ITBPM industry can bring in by 2016?

<p>$25 billion</p> Signup and view all the answers

What does a contact center typically include?

<p>One or more online call centers and other types of customer contact including email newsletters, postal mail catalogs, website inquiries, and chats</p> Signup and view all the answers

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