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Questions and Answers
What is the purpose of a help desk?
What is the purpose of a help desk?
- To troubleshoot problems and provide guidance about products (correct)
- To allocate high-level tasks to an outside organization
- To provide the customers with hardware and software
- To acquire temporary capacity and chase demand
Which one of the following is NOT an example of Knowledge Process Outsourcing (KPO)?
Which one of the following is NOT an example of Knowledge Process Outsourcing (KPO)?
- Legal routine activities (correct)
- Business and technical analysis
- Research and development
- Financial consultancy and services
What is one of the reasons for companies to outsource?
What is one of the reasons for companies to outsource?
- To replace expensive local resources with less expensive ones (correct)
- To provide trucking and shipping services
- To provide better quality, innovation, and new platform services
- To automate routine activities at larger centers
Which one of these is an example of support or auxiliary services being outsourced?
Which one of these is an example of support or auxiliary services being outsourced?
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What are some examples of IT services being outsourced?
What are some examples of IT services being outsourced?
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What is application management (AM)?
What is application management (AM)?
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What did the UK's National Outsourcing Association recognize the Philippines for in 2010?
What did the UK's National Outsourcing Association recognize the Philippines for in 2010?
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What is a contact center also referred to as?
What is a contact center also referred to as?
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What is the potential revenue that the Philippine ITBPM industry can bring in by 2016?
What is the potential revenue that the Philippine ITBPM industry can bring in by 2016?
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What does a contact center typically include?
What does a contact center typically include?
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