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Questions and Answers
What is a primary benefit of using ICT in business communication?
What is a primary benefit of using ICT in business communication?
Which of the following is a challenge associated with ICT in communication?
Which of the following is a challenge associated with ICT in communication?
How does ICT cut across geographical boundaries in communication?
How does ICT cut across geographical boundaries in communication?
What is a significant drawback of utilizing mobile phones and social media in communication?
What is a significant drawback of utilizing mobile phones and social media in communication?
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What aspect of business does ICT particularly improve?
What aspect of business does ICT particularly improve?
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What is one of the key benefits of wireless connectivity in business communication?
What is one of the key benefits of wireless connectivity in business communication?
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What capability has the mobile telephone acquired besides voice transmission?
What capability has the mobile telephone acquired besides voice transmission?
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How can the use of laptops and mobile phones affect employee productivity?
How can the use of laptops and mobile phones affect employee productivity?
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Why is instant messaging beneficial in modern business communication?
Why is instant messaging beneficial in modern business communication?
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What aspect of wireless communication can enhance decision-making in an organization?
What aspect of wireless communication can enhance decision-making in an organization?
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What is one challenge faced when adopting ICT in businesses?
What is one challenge faced when adopting ICT in businesses?
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How does portable technology contribute to virtual meetings?
How does portable technology contribute to virtual meetings?
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What is an advantage of using portable devices in business transactions?
What is an advantage of using portable devices in business transactions?
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What is one significant impact of mobile communication tools on business productivity?
What is one significant impact of mobile communication tools on business productivity?
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How do instant messaging tools affect the frequency of communication in business?
How do instant messaging tools affect the frequency of communication in business?
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What is a potential challenge of ICT adoption in business communication?
What is a potential challenge of ICT adoption in business communication?
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Which of the following reflects the essence of courteous communication?
Which of the following reflects the essence of courteous communication?
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What advantage does ICT provide for customer and partner relationships?
What advantage does ICT provide for customer and partner relationships?
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What is a major benefit of wireless communication in the workplace?
What is a major benefit of wireless communication in the workplace?
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What role do details and information play in effective communication?
What role do details and information play in effective communication?
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What effect does ICT have on the speed of business operations?
What effect does ICT have on the speed of business operations?
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Study Notes
Introduction to Communication
- Communication is as old as human civilization.
- It involves sending a message to another person, ensuring the message reaches the target audience and that the receiver understands it appropriately.
- Communication is crucial for human behavior and group life.
- It developed from codes, indications, signals, and expressions to complex language.
- Communication is vital for any industrial or commercial activity.
- Communication comes from the Latin word "communis," meaning common.
- It involves expressing, spreading, and sharing information.
Objectives of Communication
- The primary aim is to convey information (instructions, policies, etc.).
- Listeners should understand, agree, and react accordingly.
- Objectives include stronger decision-making, increased productivity, steadier workflow, enhanced professional image, providing advice, suggestions, and raising morale.
- Effective communication also includes conveying and receiving information, improving discipline.
Characteristics of Communication
- Successful communication requires mutual understanding between sender and receiver. Agreement on both the information and the meaning communicated is essential.
- Communication relies on symbols (words, signs, pictures, sounds) representing the communicated ideas.
- The intended audience must understand the used symbols. Miscommunication arises from differing interpretations of the symbols.
- A two-way process requires understanding by the receiver.
The Process of Communication
- Communication is a two-way process between sender and receiver. The forms may be verbal or written and formal or informal.
- Communication has a wide scope and is essential in all kinds of organizations.
- It is dynamic, influenced by the sender and receiver's mood and understanding level.
- Goal-oriented and effective only when sender and receiver share a common goal.
- It draws from various disciplines like anthropology and psychology, aiding in effective human behavior.
Principles of Effective Communication
- Communication is effective when both sender and receiver concentrate on the process.
- The sender needs stronger speaking and writing skills.
- The receiver needs improved listening and reading skills. Important qualities include accuracy in grammar, punctuation, word choice, and layout.
Cs of Good Communication
- Correctness: Accurate spelling, grammar, and language use. Proper punctuation, proper use of numbers, abbreviations, consistency are essential.
- Clarity: Using simple, everyday language that everyone understands. Clear and concise sentences. Proper punctuation and pauses to aid comprehension.
- Consistency: Using consistent spelling, numbers, abbreviations, and symbols to avoid confusion.
- Coherence: Logical flow and connection of ideas. Presenting ideas logically.
- Concreteness: Use precise and specific details, numbers, figures and names to illustrate ideas.
- Conciseness: Expressing ideas briefly and directly. Avoiding unnecessary words or details.
- Courtesy: Show consideration for the receiver's feelings. Using respectful language and tone appropriate to the situation.
ICT in Communication
- ICT plays a vital role in modern society, changing communication methods.
- ICT includes computers, phones, and the internet, enabling various communication approaches.
- Improved productivity, flexibility, reduced downtime, and efficient communication are benefits of ICT use in business.
- Easier access to global information and increased efficiency in business communications are some of the key benefits associated with ICT.
- The rise of cyber-crime and misuse of ICT resources are among the challenges in ICT use for communication.
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Description
This quiz explores the fundamentals of communication, tracing its evolution from simple signals to complex languages. It outlines the primary objectives of communication, including effective information conveyance and the enhancement of decision-making and productivity. Understanding these principles is essential for improved interpersonal and professional interactions.
