Introdución á Avaliación de Servizos e Institucións
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Questions and Answers

Que é a avaliación?

  • Unha acción improvisada que non require planificación previa.
  • Unha acción puntual que non precisa de investigar.
  • O proceso de recollida e análise de datos para emitir xuízos e procurar a toma de decisións sobre o valor dun obxecto, intervención ou suxeito. (correct)
  • Só medir e recoller datos.

    • Cal é a principal diferenza entre mérito e valor?

    O mérito depende das características intrínsecas do obxecto avaliado, mentres que o valor depende do uso que se faga del.

    Cal das seguintes opcións NON é un dos compoñentes dun xuízo de valor?

  • Criterios
  • Presupostos (correct)
  • Indicadores
  • Estándares
  • Metodoloxías

    • A avaliación normativa compara o nivel dunha persoa co resto do grupo.

    <p>True</p> Signup and view all the answers

    A avaliación criterial establece un nivel de referencia absoluto para avaliar o rendemento.

    <p>True</p> Signup and view all the answers

    Que avaliamos nunha avaliación educativa?

    <p>Todas estas opcións son corretas.</p> Signup and view all the answers

    Cal das seguintes opcións NON é unha función da avaliación educativa?

    <p>Predictiva</p> Signup and view all the answers

    Que aspectos son importantes a ter en conta na hora de avaliar a viabilidade dunha intervención?

    <p>Os recursos que se necesitan para levar a cabo a intervención, os obstáculos que se poden atopar, a capacidade do equipo avaliador, os riscos e as posibles consecuencias.</p> Signup and view all the answers

    A avaliación de institucións e servizos é un proceso sistemático que require a recollida de información e a emisión de xuízos.

    <p>True</p> Signup and view all the answers

    Que tipos de información debemos recoller nunha avaliación de institucións?

    <p>Información sobre o entorno, a situación económico-financeira, os novos produtos e servizos, a cultura, os recursos humanos, a organización e a xestión estratéxica.</p> Signup and view all the answers

    Que é a cultura organizativa?

    <p>O conxunto de valores, crencias, expectativas, normas sociais e pautas de comportamento que comparten os membros dunha organización.</p> Signup and view all the answers

    A estrutura organizativa define a forma de organizar os elementos dunha institución, incluíndo a distribución das funcións, as relacións de poder, a comunicación e a capacidade de adaptación ao cambio.

    <p>True</p> Signup and view all the answers

    Cal é a principal diferenza entre a avaliación interna e a autoavaliación?

    <p>A avaliación interna é realizada por persoas que forman parte da institución, mentres que a autoavaliación é realizada pola propia institución.</p> Signup and view all the answers

    Cal das seguintes opcións NON é unha vantaxe da avaliación externa?

    <p>Confidencialidade</p> Signup and view all the answers

    A coevaluación combina a avaliación interna e externa.

    <p>True</p> Signup and view all the answers

    O modelo EFQM é especialmente útil para identificar os puntos fortes e as oportunidades de mellora dunha organización.

    <p>True</p> Signup and view all the answers

    Cal das seguintes funcións NON é propia do Modelo EFQM?

    <p>Promoción da Investigación e Desenvolvemento</p> Signup and view all the answers

    Que é o modelo CIPP?

    <p>Un modelo de avaliación que se centra en analizar o contexto, a entrada, o proceso e o produto do obxecto que se avalía.</p> Signup and view all the answers

    Cal das seguintes opcións NON é un tipo de avaliación que se utiliza no modelo CIPP?

    <p>Avaliación de saída</p> Signup and view all the answers

    As escalas de actitudes son ferramentas útiles para medir as opinións e os sentimentos das persoas sobre un determinado tema.

    <p>True</p> Signup and view all the answers

    Que é un grupo de discusión?

    <p>Unha técnica de recollida de datos que consiste na realización dunha conversa planificada entre varias persoas, co obxectivo de obter información sobre un tema determinado.</p> Signup and view all the answers

    A elección dos participantes para un grupo de discusión é un aspecto crucial para obter resultados fiables.

    <p>True</p> Signup and view all the answers

    Que é o informe avaliativo?

    <p>Un documento que sintetiza todo o proceso de avaliación e presenta as conclusións obtidas.</p> Signup and view all the answers

    A comunicación do informe avaliativo é un aspecto fundamental para que a avaliación teña un impacto real.

    <p>True</p> Signup and view all the answers

    Study Notes

    Introduction to Evaluation of Services and Educational Institutions

    • Evaluation is about assessing value.
    • It involves collecting and analyzing data to form judgments that lead to decisions.
    • This is a structured process, not a spontaneous act.
    • Evaluation requires a research process that adheres to certain methodological standards.

    Evaluation

    • Establishing value through observation
    • Estimating worth of objects, actions, or individuals.
    • Not only about measurement but also about collecting and analyzing data for judgment and decision-making.

    Educational Evaluation

    • Determining worth of educational realities with decision-making in mind.
    • Requires criteria and the corresponding indicators to collect data and make judgments.

    Merit vs. Value

    • Merit: Intrinsic worth of an object, irrespective of its use (i.e., in relation to the object itself).
    • Value: Worth contingent on how an object is used or in relation to a context (i.e., in use).

    Judgments of Value: Components, Indicators, and Standards.

    • Criteria: Rules or standards to gauge value
    • Indicators: Indicators for evaluating criteria.
    • Standards: Expected levels of achievement for each indicator.

    Functions of Evaluation

    • Diagnostic: Assessing strengths and weaknesses for future planning.
    • Formative: Improving an object through feedback and process improvement.
    • Summative: Evaluating final state for accreditation or certification.

    Introduction to Institutional Evaluation

    • Institutional evaluation is a systematic process.
    • It involves a description of the reality, comparison with objectives (comparison with objectives), and decisions to improve quality.
    • The use of tools and quantitative and qualitative methodologies.

    Aspects to consider in institutional evaluation.

    • Feasibility: Ensuring the evaluation is achievable given resources.
    • Equity: Ensuring equal access and participation.
    • Transparency: Open and accessible reporting of findings.
    • Diversity: Acknowledging and encompassing diverse perspectives.

    Evaluation of the Educational System

    • Policy evaluation, focusing on the legitimacy and effectiveness of government action in education.
    • Evaluating the educational system for quality improvement.
    • Analyzing who conducts evaluation and the rationale behind that particular evaluation method.

    Models of Education System Evaluation

    • Differentiating between state, regional, and local evaluations.
    • Discussing the development of the educational system in Spain.
    • Evaluating how countries approach the development and implementation of their educational systems.

    Models of Evaluation, Quality, Standards

    • Discussing models for evaluating educational systems, such as the Tyler, Provus, and Stufflebeam models.
    • Comparing models of quality and evaluation standards like the EFQM and the Baldrige award for educational institutions.

    Standards and norms for quality in the educational sphere.

    • Reviewing ISO 9000 and ISO 21001 standards in quality organization management contexts.
    • Comparing the ISO standards to the EFQM quality award and explaining any differences.

    Evaluation Process Phases

    • Defining evaluation goals
    • Gathering data
    • Analyzing data (quantitative and qualitative)
    • Creating and sharing results report.

    Evaluation of the Institutional Context

    • Understanding the institutional context
    • Evaluating the historical, social, and economic elements affecting institutions.
    • Assessing the educational environment and relevant societal forces.

    Evaluation of Human Resources

    • Assessing staff qualifications, experience, and training.
    • Evaluating recruitment, retention, and staff development practices.
    • Assessing compensation and benefits packages.

    Evaluation of the Organizational Structure

    • Examining the organizational structure and its effectiveness.
    • Evaluating the decision-making processes and communication channels.
    • Assessing staff roles and responsibilities

    Evaluation of Relationships and Interactions

    • Evaluating relations with stakeholders such as parents, students, and community members.
    • Assessing organizational and community interactions.

    Evaluation of Results and Outcomes

    • Evaluating student achievement, performance, and well-being.
    • Evaluating programs and initiatives' effectiveness and impact on stakeholders.

    The Evaluation Process

    • Planning: Defining goals, methods, and timelines
    • Implementing: Collecting and analyzing data
    • Evaluating: Drawing conclusions from the data
    • Reporting: Communicating the results

    Groups of discussion

    • Definition and use in educational settings
    • Purpose and context
    • Steps and methods

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    Description

    Este quiz explora a avaliación de servizos e institucións educativas, destacando a importancia de avaliar o valor a través da observación e a recollida de datos. Aprenderás sobre a diferenza entre mérito e valor no contexto educativo e a metodoloxía necesaria para xulgar eficazmente estes aspectos. Prepárate para afondar nas decisións que se toman en base a estas avaliacións.

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