Hiring the Best Ch 10
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Questions and Answers

What is the primary focus of the third interview stage according to the text?

  • Analyzing the candidate's salary expectations and career goals.
  • Evaluating the candidate's ability to take on complex projects.
  • Assessing the candidate's technical skills and motivation.
  • Determining how well the candidate will fit with the existing team and management style. (correct)
  • What are the two crucial attributes a candidate needs before moving to the third interview stage?

  • Teamwork and leadership potential.
  • Technical skill and motivation. (correct)
  • Experience and communication skills.
  • Manageability and likability.
  • What does the text suggest about the relationship between a conscientious team player and their manageability?

  • Manageability has no impact on how someone acts in a team.
  • Manageability and teamwork are independent of each other.
  • A conscientious team player will usually behave in a manageable way. (correct)
  • A conscientious team player is not necessarily manageable.
  • Why is it important for managers to have self-knowledge when hiring?

    <p>To avoid unrealistic hiring expectations and make a better match with the candidate. (C)</p> Signup and view all the answers

    What kind of candidate is likely to clash with a micromanager?

    <p>A creative self-starter. (D)</p> Signup and view all the answers

    What is the main takeaway about the value of the answers to the questions in the third interview?

    <p>Most answers won't be of great value on their own, but contribute to overall assessment. (B)</p> Signup and view all the answers

    What is the primary purpose of asking 'Who do you report to?' during an interview?

    <p>To identify the individual who can verify the candidate's information. (A)</p> Signup and view all the answers

    Why is it beneficial to ask a candidate, 'How did your boss get the best out of you?'

    <p>To identify the management style the candidate worked best under. (A)</p> Signup and view all the answers

    What is the main reason for asking a candidate, 'What do you think of your current/last boss?' despite the risk of negative answers?

    <p>To determine whether the candidate can refrain from unnecessary criticism. (B)</p> Signup and view all the answers

    After asking a candidate to 'Describe the best manager you ever had,' what is the added value of asking 'What made them stand out?'

    <p>To understand the specific traits of effective mangement from the candidate's perspective. (A)</p> Signup and view all the answers

    When asking a candidate 'In what areas could your boss have done a better job?', what key insight is the interviewer looking for?

    <p>To understand the candidate's preferred form of leadership and management style. (B)</p> Signup and view all the answers

    Why follow-up a pat answer to, 'How do you take direction?' with, 'Tell me about a time when your manager was in a rush and didn’t have time for the niceties?'

    <p>To assess the candidate's behavior under demanding circumstances, and emotional maturity. (C)</p> Signup and view all the answers

    What is a key reason for caution if a candidate answers yes to 'Would you like to have your boss’s job?'

    <p>It may suggest the candidate is looking to quickly advance, even at your expense. (D)</p> Signup and view all the answers

    When asking about a time a candidate came up with a new method, what is the primary focus besides creativity and initiative?

    <p>The candidate's understanding of systems, procedures, and personal integrity. (C)</p> Signup and view all the answers

    When a candidate describes a time they convinced their department to change a procedure, what should an interviewer look for concerning their approach?

    <p>Their adherence to existing systems and procedures, even when advocating for change. (B)</p> Signup and view all the answers

    When a candidate describes a time when they faced objections to their ideas, the interviewer is primarily assessing:

    <p>The candidate's manageability in connection with their determination. (D)</p> Signup and view all the answers

    When assessing a candidate's reaction to criticism, what is the main takeaway an interviewer is aiming to uncover?

    <p>If they can accept and process the input and move forward, showing growth. (A)</p> Signup and view all the answers

    When asking about a time when people were making emotional decisions, what quality is an interviewer primarily trying to gauge?

    <p>The candidate's emotional maturity. (C)</p> Signup and view all the answers

    When asking about disagreements with a boss, what is the primary reason for evaluating the answer?

    <p>To foresee any potential problems in the working relationship. (D)</p> Signup and view all the answers

    When asking about the level of creativity needed in a position, why does the desired response vary?

    <p>Different positions have different needs for creativity and problem-solving. (D)</p> Signup and view all the answers

    When asking what a candidate does when no procedure exists, what should the interviewer evaluate the candidate's response for?

    <p>If they stick to established rules, while developing an appropriate procedure. (A)</p> Signup and view all the answers

    What is the interviewer most interested in when asking those questions about being overruled, a denied request, or lack of an immediate yes?

    <p>The candidate's immediate reaction to the denial, as well as their ability to work with it. (A)</p> Signup and view all the answers

    When assessing a candidate's ability to work well with others, what key aspect is often overlooked during the hiring process?

    <p>Their willingness to engage with and respect their coworkers. (D)</p> Signup and view all the answers

    What is a primary purpose of asking a candidate about their experience with interdepartmental communication?

    <p>To assess their communication skills and diplomacy. (D)</p> Signup and view all the answers

    Why is it important to ask a candidate about a time they had to make an unpopular decision?

    <p>To understand their ability to handle difficult situations and make nuanced decisions. (D)</p> Signup and view all the answers

    What does asking a candidate about a time they had to convince people over whom they had no authority primarily measure?

    <p>Their critical thinking, leadership, and communication skills. (B)</p> Signup and view all the answers

    When asking a candidate about how they became a contributing member of a team, what primary aspect is being evaluated?

    <p>How the candidate will approach integration into your team. (B)</p> Signup and view all the answers

    Why is it important to inquire about a candidate's experience with understanding another's situation before getting their job done?

    <p>To gauge their critical thinking, verbal skills, and ability to consider another’s viewpoint. (C)</p> Signup and view all the answers

    When asking about 'understanding new people', what is the main goal of the question?

    <p>Gain insight into their initial interactions and assimilation during the early days of the job. (D)</p> Signup and view all the answers

    Why is it critical to ask a candidate about their tolerance of individuals with differing backgrounds and interests?

    <p>To assess their capacity to maintain a functional and pleasant work environment. (B)</p> Signup and view all the answers

    How can understanding a candidate's preferred interaction levels help in the hiring decision?

    <p>It helps ascertain if they can comfortably work in multilevel business environments. (B)</p> Signup and view all the answers

    When a candidate is asked about dealing with new people, and why they do so, what skill is NOT evaluated?

    <p>Their ability to follow complex instructions. (B)</p> Signup and view all the answers

    What is the primary goal of asking a candidate about their role as a group member, followed by a specific accomplishment and their contribution?

    <p>To gauge the candidate's awareness of teamwork and their specific contributions. (A)</p> Signup and view all the answers

    When asking a candidate about the titles they typically interact with, what is the key objective of the follow-up question regarding how they adapt to different roles?

    <p>To evaluate the candidate's ability to handle divergent personalities and viewpoints. (D)</p> Signup and view all the answers

    Why is asking a candidate to define cooperation important in the context of a job interview?

    <p>To assess the candidate's understanding of their role in the team and their manageability. (D)</p> Signup and view all the answers

    What is the primary purpose of inquiring about a candidate's definition of a 'motivational work atmosphere' during an interview?

    <p>To see what environment the candidate prefers, and if it matches the current office’s environment (D)</p> Signup and view all the answers

    Why is it important to ask a candidate about a time they pulled a team together under difficult circumstances?

    <p>To examine whether the candidate will take responsibility for the team and leadership role to improve a bad situation. (A)</p> Signup and view all the answers

    What does the interview question about a time when honesty was lacking within a team primarily aim to assess?

    <p>The candidate's integrity and how they respond to dishonesty. (D)</p> Signup and view all the answers

    What is the main goal of asking a candidate about their general impression of their last company, along with follow-up questions about volunteer projects and peer impact?

    <p>To assess the candidate's attitude towards their job, management and peers. (D)</p> Signup and view all the answers

    Why is it valuable to ask a candidate about a time when management changed a plan they were committed to?

    <p>To assess their manageability, self-control, and personal leadership. (D)</p> Signup and view all the answers

    Flashcards

    Teamwork Assessment

    Assessing a candidate's ability to work well within a team, including their communication, collaboration, and conflict resolution skills.

    Manageability Assessment

    Evaluating a candidate's suitability for your management style, including their responsiveness to feedback, ability to work independently, and need for supervision.

    Teamwork Interview Question

    A question designed to understand how a candidate thrives in a team environment.

    Manageability Interview Question

    A question designed to uncover a candidate's preferred management style and level of autonomy.

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    Self-Awareness as a Manager

    Understanding your own management style is crucial to effectively assess manageability and make informed hiring decisions.

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    Third Interview Focus

    In the final stages of hiring, focus on finding candidates who complement your team dynamics and align with your management approach.

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    How do you take direction?

    This question helps assess how well a candidate responds to feedback, instructions, and criticism, providing insights into their work style and whether they prefer a hands-on or more autonomous approach.

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    Describe the best/worst manager you ever had.

    This question allows you to determine how a candidate views management styles by asking about their ideal and least-ideal bosses. This reveals what kind of a work environment they thrive in and whether it aligns with your team's culture.

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    How well do you feel your boss rated your performance?

    This question helps gauge a candidate's ability to handle criticism objectively and identify areas for improvement. Their answer reveals their level of self-awareness and their willingness to learn & grow.

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    If you could make one suggestion to management, what would it be?

    This question aims to understand the candidate's management preferences and how they approach problem-solving. It also reveals their potential for leadership and whether they are looking to move up in the organization.

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    Would you like to have your boss's job?

    This question helps reveal a candidate's ambition and how they perceive opportunities, indicating their potential for growth and their level of alignment with the company's goals.

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    How do you take direction?

    This question aims to discover a future coworker's ability to take direction efficiently and effectively. It also provides insight into their problem-solving skills and how they approach new tasks.

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    Tell me about a time when your manager was in a rush and didn’t have time for the niceties.

    This question assesses a candidate's ability to manage difficult situations and work effectively under pressure. Their response shows their composure and willingness to adapt to changing demands.

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    Tell me about a time when you came up with a new method or idea. How did you get it approved and implemented?

    A question aimed at understanding a candidate's ability to initiate their ideas, follow appropriate procedures, and navigate the chain of command in bringing their ideas to fruition.

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    Tell me about an occasion when you felt it necessary to convince your department to change a procedure.

    This question delves into a candidate's conviction and approach to challenging existing procedures. It assesses their awareness of the chain of command and their ability to persuade others.

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    Tell me about an occasion when there were objections to your ideas. What did you do to convince management of your point of view?

    This question examines how a candidate handles opposition to their ideas. It assesses their ability to persist, provide supporting arguments, and gain management buy-in.

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    Tell me about an event/project for which you were criticized?

    This question assesses a candidate's ability to receive feedback and learn from criticism. It looks for their ability to understand the criticism, seek guidance, and improve their approach.

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    Tell me about a situation in which people were making emotional decisions about your project. What happened, and how did you handle it?

    This question assesses a candidate's emotional maturity in handling stressful situations involving a project. It checks their ability to remain professional and handle potential emotional responses.

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    What are some of the things about which you and your boss disagreed?

    This question aims to identify potential disagreements and conflicts that might arise between the candidate and their future supervisor. It can reveal potential future challenges.

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    What do you do when there is a decision to be made and no procedure exists?

    This question assesses how a candidate approaches problem-solving and decision-making when established procedures don't exist. It emphasizes their adaptability and ability to create structured solutions.

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    Have you ever been in a situation in which people overruled you or wouldn’t let you get a word in edgewise?

    This question examines how a candidate reacts to being overruled or unable to express their opinions. It assesses their resilience, ability to listen, and willingness to compromise.

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    Give me an example of a time when you were told no. What did you do in response?

    This question probes a candidate's reaction to rejection. It helps identify their ability to accept rejection, persist, and use 'no' as a stepping stone to achieving their goals.

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    What is your role as a group member?

    A question designed to uncover a candidate's understanding of collaboration and its importance in contributing to company success.

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    What did you do differently with each of these different titles to get your job done?

    A question to evaluate a candidate's ability to adapt their communication and approach based on different roles and personalities within a team.

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    Define cooperation.

    A question to gauge a candidate's understanding of their responsibilities as a team player, highlighting both their ability to follow instructions and contribute to the overall department success.

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    How would you define a motivational work atmosphere?

    A question to understand a candidate's preferred work environment and their potential for contributing to a positive team atmosphere.

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    As a member of a department, how do you see your role as a team builder?

    A question to assess a candidate's willingness to take initiative and leadership in shaping a positive team environment, even in challenging situations.

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    Tell me about a time when, in difficult circumstances, you pulled the team together.

    A question to identify a candidate's ability to take responsibility and initiate change to positively impact a team's performance.

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    Recall a time when those around you were not being as honest or direct as they should have been. What did you do?

    A question to uncover a candidate's perception and management of honesty and directness within a team, especially during challenging situations.

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    What is your general impression of your last company?

    A question to gauge a candidate's overall attitude towards their previous work environment, management, colleagues, and their commitment to personal and professional growth.

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    Team Player

    The ability to effectively interact and collaborate with coworkers, demonstrating a willingness to contribute to a shared goal. It includes factors like communication, conflict resolution, and adaptability within a team environment.

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    Team Destroyer

    An individual who hinders the team's progress by focusing on personal gain, creating conflict, or undermining team effort. Such individuals may lack communication skills, be unwilling to compromise, or display disruptive behaviors.

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    Conflict Resolution Skills

    Assessing a candidate's ability to constructively handle disagreements or differences in opinions within a team setting. It involves understanding their approach to resolving conflicts, managing emotions, and finding common ground.

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    Interdepartmental Communication Questions

    Questions designed to uncover a candidate's experience with projects or situations that required collaboration with people across different levels or departments. This assesses their ability to build relationships, navigate organizational structures, and influence others.

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    Multilevel Business Environment Assessment

    Evaluating a candidate's comfort level and experience with working in complex, multilevel business environments, analyzing their ability to adapt to diverse levels of authority and communication styles.

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    Unpopular Decision Assessment

    Exploring a candidate's leadership style and their experience making tough decisions that may not be popular. This assesses their ability to handle difficult situations, prioritize the overall good, and take responsibility for their choices.

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    Convincing Without Authority Questions

    Questions designed to understand a candidate's ability to effectively communicate and influence others, even those who hold different perspectives or when there is no formal authority. This tests their persuasion skills, diplomatic approach, and reasoning abilities.

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    New Team Integration Questions

    Questions designed to assess a candidate's experience with joining new teams, understanding team dynamics, and building positive relationships. Reveals their approach to integrating into a new environment and becoming a valuable team member

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    Understanding Others' Situations Questions

    Questions designed to uncover a candidate's ability to consider and understand another person's perspective when making decisions, showcasing their empathy, communication skills, and ability to prioritize individual needs while considering the broader goals of the team.

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    Diversity Tolerance Questions

    Questions designed to understand how a candidate adapts to working with people who come from different backgrounds or hold different belief systems. This reveals their tolerance for diversity, ability to build relationships across cultural divides, and overall adaptability.

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    Study Notes

    Interview Techniques for Hiring Managers

    • Technical Skill and Motivation: Successful managers need candidates proficient in their field and motivated. Without technical skill, motivation is meaningless. Without motivation, technical skill won't lead to success.

    • Third Interview Focus: At the third interview, assess how well the candidate will fit into the existing team and respond to the manager's style.

    • Manageability and Teamwork: These are intertwined; good teamwork often leads to manageability, and vice versa.

    Manageability Questions

    • Reporting Structure: Find out who the candidate reports to. This is key for reference checks.
    • Boss Assessment (Past): "What was your boss like?" is ideal; follow up inquiries include understanding how the boss extracted excellence and, in return, how the candidate got the most out of the boss.
    • Employer Evaluation: Ask about the candidate's opinions about current/past bosses. Positive evaluations are good. Complaints should be used to judge potential future issues.
    • Best and Worst Managers: Detailed descriptions of good and bad bosses will reveal the candidate's preferences for management styles and potential deal breakers.
    • Disagreements and Suggestions: Gain perspective on what frustrated/motivated the candidate, identify potential conflicts or positive contributions, and assess the tone/constructiveness of suggestions.
    • Performance Reviews and Feedback: Consider technical skills and confidence through questioning the candidate's assessments of their prior performance reviews.
    • Taking Direction and Criticism: Assess emotional maturity and team spirit by evaluating how the candidate accepts direction, particularly under pressure (e.g., time constraints), and handles criticism.
    • New Ideas and Procedures: Determine how well the candidate crafts and implements new ideas with regard to systems and procedures, and handles pushing suggestions through the system.
    • Emotional Situations: Evaluate how the candidate handles emotional situations and disagreements, and assess resilience and professional conduct.
    • Creativity and Problem Solving: Check if the candidate is creative and can solve problems without pre-existing procedures.
    • Unpopular Decisions: Gauge how the candidate handles unpopular decisions or challenging situations, reflecting their leadership and diplomatic abilities.

    Teamwork Questions

    • Importance of Coworker Interaction: Assess how the candidate values interaction with coworkers and their role in project success.
    • Interdepartmental Interactions: Investigate the candidate's interaction with different departments and levels of management, judging if their views are harmonious and professional.
    • Unpopular Decisions (Team Impact): Determine if the candidate has made decisions impacting other team members and how. Focus on the candidate's approach in these instances.
    • Team Dynamics and Integration: Gauge how the candidate will integrate into the team, considering any past teamwork experiences, problem-solving, and team-building skills. Analyze the responses to discern whether the candidate's perception of the team is positive or negative.
    • Handling Different Personalities: Discover the candidate's ability to work with individuals holding different backgrounds and interests. Look for signs of tolerance.
    • Group Member Role: Understand the candidate's perceived role within a team and their contributions toward a common goal.
    • Previous Interactions and Skills: Explore their specific experiences relating to different management titles or personalities. This demonstrates their capability in adapting to varied situations and personalities.

    Other Important Considerations

    • Restaurant Interviews (Social Graces): Restaurant interviews are used for assessing social and interpersonal skills.
    • Candidate Concerns, Questions and Offers: Allow candidates to present their concerns. Provide honest, clear responses and facilitate follow-up with experts.
    • Candidate Departures (Boss Influence): Discovering candidate issues with managers can assist in improving your own managerial skills
    • Hiring Decisions: Select candidates with the right mix of technical skills, motivation, and teamplaying skills.

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    Description

    This quiz explores key concepts and strategies regarding the interview process, particularly the significance of the third interview stage. It examines the essential qualities candidates should possess, how managers' self-awareness influences hiring, and the implications of various interview questions on candidate evaluation.

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