International Negotiation Skills: Session 1 Quiz
42 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a key component communicated during negotiation?

  • Physical appearance of negotiators
  • Historical context of the negotiation
  • Personal opinions of the negotiators
  • Offers and counteroffers with motives (correct)
  • Which level of communication involves proposals and offers?

  • Contextual level
  • Emotional level
  • Logical level (correct)
  • Social level
  • Which of the following is NOT considered a channel of communication under the PLACE/TIME model?

  • Video conference
  • E-mail
  • Face-to-face
  • Telepathy (correct)
  • Which part of communication encompasses nonverbal cues like facial expressions and tone of voice?

    <p>Pragmatic level (B)</p> Signup and view all the answers

    In which scenario would single text editing be used according to the PLACE/TIME model?

    <p>When parties are in different locations at different times (B)</p> Signup and view all the answers

    What is a potential consequence of framing a negotiation in emotional terms?

    <p>Higher rates of negotiation impasses (A)</p> Signup and view all the answers

    Which cognitive bias involves persisting in a course of action despite its lack of success?

    <p>Escalation of commitment (D)</p> Signup and view all the answers

    What bias may lead negotiators to overvalue their own possessions?

    <p>Endowment effect (C)</p> Signup and view all the answers

    What is the consequence of being late to class?

    <p>Zero minutes tolerance. (D)</p> Signup and view all the answers

    Which of the following describes a fixed-pie belief in negotiation?

    <p>Viewing the negotiation as a win-lose scenario (D)</p> Signup and view all the answers

    What mistake involves overlooking the thoughts and goals of the other negotiating party?

    <p>Ignoring others’ cognition (D)</p> Signup and view all the answers

    Which aspect is NOT included in the module plan for the course?

    <p>International Trade Policies (A)</p> Signup and view all the answers

    Which of the following statements regarding academic integrity is correct?

    <p>Zero tolerance policy exists for plagiarism. (D)</p> Signup and view all the answers

    What is a key expectation from the students for this course?

    <p>To ensure the course is both enjoyable and beneficial. (B)</p> Signup and view all the answers

    How many sessions are planned for this negotiation course?

    <p>8 (B)</p> Signup and view all the answers

    Which textbook is primarily used for the course structure and content?

    <p>Essentials of Negotiation. (A)</p> Signup and view all the answers

    What action can lead to exclusion from class?

    <p>Misbehavior after one warning. (C)</p> Signup and view all the answers

    Which of the following is a theme in the course content?

    <p>Negotiation Pre-Planning (D)</p> Signup and view all the answers

    What is the preferred communication channel for negotiation that allows observing both verbal and non-verbal signals?

    <p>Face to face (D)</p> Signup and view all the answers

    What is one of the challenges faced during phone and video conference negotiations?

    <p>Loss of non-verbal communication (A)</p> Signup and view all the answers

    Which communication method is characterized as 'different time / different place' and helps minimize costs?

    <p>E-mail (B)</p> Signup and view all the answers

    Which bias is associated with the asynchronous nature of e-mail negotiations?

    <p>Temporal synchrony bias (A)</p> Signup and view all the answers

    What benefit does face to face communication provide in negotiations?

    <p>Enhances cooperation and trust (C)</p> Signup and view all the answers

    Which statement is NOT true about video conferences compared to face-to-face meetings?

    <p>They completely eliminate informal communication. (D)</p> Signup and view all the answers

    What is one of the four specific biases that can threaten e-mail negotiations?

    <p>Burned bridge bias (D)</p> Signup and view all the answers

    Which communication channel is noted for fostering strong relationships in negotiations?

    <p>Face to face (C)</p> Signup and view all the answers

    What is negotiation primarily defined as?

    <p>A decision-making interaction aimed at resolving conflicting interests. (A)</p> Signup and view all the answers

    Which of the following is NOT a characteristic common to all negotiations?

    <p>All parties must reach a compromise. (B)</p> Signup and view all the answers

    What is a key difference between distributive bargaining and integrative negotiation?

    <p>Integrative negotiation often results in multiple objectives being achieved. (D)</p> Signup and view all the answers

    Which skills are cited as crucial for successful negotiation?

    <p>Listening, attention, and communication. (D)</p> Signup and view all the answers

    What are intangibles in negotiation primarily associated with?

    <p>Personal values and emotions. (B)</p> Signup and view all the answers

    Which function of communication is concerned with the feelings and attitudes of the sender?

    <p>Emotive function (C)</p> Signup and view all the answers

    How are most negotiations described in terms of value processes?

    <p>A combination of creating and claiming value. (C)</p> Signup and view all the answers

    What is the purpose of the 'phatic' function in communication?

    <p>To establish and maintain contact. (B)</p> Signup and view all the answers

    What is a key component of effective understanding in communication?

    <p>Active listening and observation (A)</p> Signup and view all the answers

    Which stage is part of the perception process?

    <p>Behavior (B)</p> Signup and view all the answers

    What does stereotyping involve?

    <p>Assigning attributes based on social categories (A)</p> Signup and view all the answers

    What is selective perception?

    <p>Ignoring information that contradicts beliefs (B)</p> Signup and view all the answers

    What role does framing play in communication?

    <p>It organizes and shapes perception (B)</p> Signup and view all the answers

    What is the first step in the perception process?

    <p>Stimulus (B)</p> Signup and view all the answers

    Which of the following best describes projection in perception?

    <p>Transferring your feelings to others (C)</p> Signup and view all the answers

    What is essential for ensuring the proper understanding of a message?

    <p>Restating and summarizing (C)</p> Signup and view all the answers

    Flashcards

    Negotiation

    A process where two or more parties discuss, exchange proposals, and make concessions to reach a mutually acceptable agreement.

    International Negotiation

    Negotiation involving parties from different countries with cultural differences.

    Communication in Negotiation

    The exchange of information, ideas, and proposals during a negotiation.

    Academic Integrity

    Following rules and guidelines to achieve academic success through your own work, not others' work.

    Signup and view all the flashcards

    Negotiation Styles

    Different approaches to negotiation, such as competitive, collaborative, or accommodating.

    Signup and view all the flashcards

    Course Expectations

    Student and teacher understanding of what will be achieved and the outcomes of the course.

    Signup and view all the flashcards

    Course Needs

    Factors of the environment of the educational course for proper function.

    Signup and view all the flashcards

    Negotiation Architecture

    The framework and structure for international negotiations, including processes and principles.

    Signup and view all the flashcards

    Negotiation Definition

    Negotiation is a decision-making process where two or more parties discuss to resolve opposing interests.

    Signup and view all the flashcards

    Characteristics of negotiation

    Negotiation involves two or more parties with conflicting needs and desires, actively seeking a resolution.

    Signup and view all the flashcards

    Distributive Bargaining

    A negotiation strategy where only one party can win; the goal is to claim value for yourself.

    Signup and view all the flashcards

    Integrative Negotiation

    A negotiation seeking mutual gains; both parties can achieve their goals.

    Signup and view all the flashcards

    Tangibles

    Negotiation elements like price or terms of an agreement.

    Signup and view all the flashcards

    Intangibles

    Personal values and emotions that affect negotiation.

    Signup and view all the flashcards

    Communication Functions

    Communication has 6 primary functions: emotions, context, style, contact, language, and a final unspecified function.

    Signup and view all the flashcards

    Conative

    The receiver's response to a message, considering their actions and behavior.

    Signup and view all the flashcards

    3 Vs of Communication

    The three essential elements of communication: Vocal (tone), Visual (body language), and Verbal (words).

    Signup and view all the flashcards

    Negotiation Process

    Communication about the steps and procedures involved in negotiation, ensuring both sides understand the framework.

    Signup and view all the flashcards

    Logical Level of Language

    Focuses on the factual content of the message, like proposals, offers, and information.

    Signup and view all the flashcards

    Pragmatic Level of Language

    Considers the meaning behind words, the way they are used, and the overall impact on the message.

    Signup and view all the flashcards

    Face-to-Face Negotiation

    Negotiation where all parties are present in the same physical location.

    Signup and view all the flashcards

    Phone and Video Conference Negotiation

    Negotiation where parties are in different locations but communicate in real-time using technology.

    Signup and view all the flashcards

    E-mail Negotiation

    Negotiation conducted through asynchronous communication like emails or text messages.

    Signup and view all the flashcards

    Social Presence

    The feeling of being connected and involved with others in a communication channel.

    Signup and view all the flashcards

    Richness of Communication Channel

    The amount of social cues and non-verbal information conveyed in a communication medium.

    Signup and view all the flashcards

    Temporal Synchrony Bias

    Misinterpretation of communication because of the asynchronous nature of email negotiations.

    Signup and view all the flashcards

    Burned Bridge Bias

    Taking risks in email negotiations because there's no face-to-face presence to soften the blow.

    Signup and view all the flashcards

    Squeaky Wheel Bias

    Emphasis on emotional appeals in email negotiations to make them seem more urgent or important.

    Signup and view all the flashcards

    Emotional Framing

    When negotiators focus on feelings and emotions, it can lead to more intense involvement and competitive behavior, potentially causing deadlocks.

    Signup and view all the flashcards

    Escalation of Commitment

    Continuing a failing course of action despite evidence it's not working. It's like digging a hole deeper even though you're already stuck.

    Signup and view all the flashcards

    Fixed-Pie Beliefs

    Seeing negotiation as a zero-sum game where one person wins and the other loses.

    Signup and view all the flashcards

    Information Availability Bias

    Overemphasizing easily accessible information, even if it's not the most relevant.

    Signup and view all the flashcards

    Negotiator Overconfidence

    Overestimating your abilities and knowledge in a negotiation, potentially leading to unrealistic expectations.

    Signup and view all the flashcards

    Effective Communication

    It's not just about what you say or how you say it, but also about how your message is understood by the receiver. This includes considering their listening skills, perception, and potential biases.

    Signup and view all the flashcards

    Active Listening

    Engaging in a conversation by paying full attention to the speaker's verbal and nonverbal cues, asking clarifying questions, and summarizing to ensure understanding.

    Signup and view all the flashcards

    Perception

    The process of making sense of our surroundings by interpreting sensory information, which is influenced by our experiences, expectations, and biases.

    Signup and view all the flashcards

    Stereotyping

    Assigning characteristics to an individual based solely on their membership in a particular group, often overlooking their unique qualities.

    Signup and view all the flashcards

    Halo Effect

    Making judgments about a person based on a single positive attribute, often overlooking other aspects of their personality.

    Signup and view all the flashcards

    Selective Perception

    Paying attention only to information that confirms our existing beliefs and ignoring contradictory evidence.

    Signup and view all the flashcards

    Projection

    Attributing our own thoughts, feelings, or behaviors to others, even if they are not present.

    Signup and view all the flashcards

    Framing

    The way we present or interpret information, which influences our perceptions and decision-making. It's like a mental filter that shapes our understanding.

    Signup and view all the flashcards

    Study Notes

    Course Information

    • Course Title: International Negotiation Skills
    • Course Code: NG302E_B_Alt
    • Semester: Fall 2024
    • Instructor: Olivier Moreau
    • Email: [email protected]

    Session 1: Negotiation & Communication

    • Topics:
      • Introduction to the course
      • The Nature of Negotiation
      • Communication
      • Perception, Cognition & Emotion

    Ground Rules

    • Late arrivals: 0 minutes tolerance, one warning
    • Misbehavior: exclusion from class after one warning
    • Absence during evaluation (continuous or final): zero grade
    • Absence will be recorded regardless of justification

    Module Plan (8 Sessions)

    • Negotiation & Communication
    • International Negotiation Architecture
    • Negotiation Styles
    • Continuous Assessment - Simulation Game
    • Negotiation pre-planning, process, and tools
    • Negotiation Strategies Part 1
    • Negotiation Strategies Part 2
    • Power Negotiations

    Reference Textbooks

    • Getting to Yes: Negotiating Agreement Without Giving In (2011) by Roger Fisher and William Ury
    • Essentials of Negotiation (2020) by Roy J. Lewicki, David M. Saunders, Bruce Barry
    • Creative Solutions to Global Business Negotiations (2016) by Claude Cellich and Subhash C. Jain

    Bibliography

    • Essential of Negotiation (2020, 7th edition) by Lewicki, Saunders, Barry (Mc Graw Hill)
    • Getting to Yes: Negotiating Agreement Without Giving In (2011) by Fischer, Ury (Penguin Books)
    • Creative Solutions to Global Business Negotiations (2016, 2nd edition) by Cellich, Jain (Business Expert Press)
    • Course materials based primarily on Lewicki, Saunders, & Barry textbook

    Assessments

    • Continuous Assessment (15%):
      • Written in class activities (group or individual) - 30 minutes
    • Continuous Assessment (25%):
      • Group work - 10 minutes
    • Final Assessment (60%):
      • Final written exam - 2 hours
    • Assessment 1 (Session 3): Topics covered during prior sessions
    • Assessment 2 (Groups): Real negotiation research and 10 minute presentation; use learned methodology, cover context, cultural, and environmental factors.
    • Assessment 3: Application of learned methodology

    Academic Integrity Policy

    • Using generative AI in graded activities is considered academic misconduct unless for learning outside graded assignments. Use must be disclosed and ideas must be cited.

    Negotiation: A Definition

    • Negotiation is a decision-making process where two or more parties discuss to settle opposing interests.

    Characteristics of Negotiation

    • Two or more parties involved
    • Conflict of needs and desires
    • Negotiators choose to negotiate
    • Give and take expected, compromise not always necessary

    Successful Negotiation

    • Involves negotiation skills, listening, attention, creativity, and communication.
    • Includes managing tangibles (e.g., price, terms of agreement) and intangibles (values, emotions).

    Distributive vs. Integrative Negotiation

    • Distributive: Zero-sum; only one winner; claim value
    • Integrative: Mutual gains; both parties achieve goals; create value

    Communication as a Negotiation Tool

    • Discussion of communication process models (Jakobson)
    • Communication functions: Emotive, Referential, Poetic, Phatic, Metalingual, Conative
    • What is communicated during negotiations? (Offers, counteroffers, alternatives (BATNA), outcomes, relationship, explanations, process)
    • Verbal and nonverbal communication; characteristics of language (logical, pragmatic)
    • Channels of communication (same place/time, different place/time)
    • Importance of effective communication regarding choosing communication channels, understanding the various dimensions of communication style and importance of clarity

    Perception, Cognition, & Emotion

    • Perception is a "sense-making" process (Stimulus → Attention → Recognition → Translation → Behavior)
    • Distortion:
      • Stereotyping: Judging based on group affiliations
      • Halo effect: Judgments based on a single characteristic
      • Selective perception: Focusing on information supporting existing views
      • Projection: Assigning one's own characteristics to another

    Framing

    • Shaping and organizing the world around us; a filter for reality influenced by background, experiences, and culture.
    • Types of frames: Substantive, outcome, aspiration, process, identity, characterization, loss/gain.

    Cognitive Biases in Negotiation

    • Errors to avoid:
      • Escalation of commitment
      • Fixed-pie belief
      • Information availability
      • Negotiator overconfidence
      • Law of small numbers
      • Self-serving bias
      • Endowment effect
      • Ignoring others' cognition
      • Reactive devaluation

    Emotions in Negotiation

    • Emotions can be positive (integrative processes, positive attitude) or negative (competitive/distributive approach, escalating conflict).
    • Responding to negative emotion: Separate emotion from interest, turn the table, reflect back, uncover root issues.

    Effective Communication

    • Overcoming barriers to effective communication: Language differences, differing frames of reference, emotional presentation, distractions.

    In-class Exercises

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Description

    Test your understanding of the fundamentals of negotiation and communication in this first session quiz. Topics include the nature of negotiation, effective communication strategies, and insights into perception, cognition, and emotion. Perfect for students pursuing international negotiation skills.

    More Like This

    Negotiation and Conflict Management
    10 questions
    Negotiation Techniques and Strategies
    12 questions
    International Negotiation Strategies
    10 questions
    Teaching Negotiation Skills
    88 questions
    Use Quizgecko on...
    Browser
    Browser