Podcast
Questions and Answers
What is a key component communicated during negotiation?
What is a key component communicated during negotiation?
Which level of communication involves proposals and offers?
Which level of communication involves proposals and offers?
Which of the following is NOT considered a channel of communication under the PLACE/TIME model?
Which of the following is NOT considered a channel of communication under the PLACE/TIME model?
Which part of communication encompasses nonverbal cues like facial expressions and tone of voice?
Which part of communication encompasses nonverbal cues like facial expressions and tone of voice?
Signup and view all the answers
In which scenario would single text editing be used according to the PLACE/TIME model?
In which scenario would single text editing be used according to the PLACE/TIME model?
Signup and view all the answers
What is a potential consequence of framing a negotiation in emotional terms?
What is a potential consequence of framing a negotiation in emotional terms?
Signup and view all the answers
Which cognitive bias involves persisting in a course of action despite its lack of success?
Which cognitive bias involves persisting in a course of action despite its lack of success?
Signup and view all the answers
What bias may lead negotiators to overvalue their own possessions?
What bias may lead negotiators to overvalue their own possessions?
Signup and view all the answers
What is the consequence of being late to class?
What is the consequence of being late to class?
Signup and view all the answers
Which of the following describes a fixed-pie belief in negotiation?
Which of the following describes a fixed-pie belief in negotiation?
Signup and view all the answers
What mistake involves overlooking the thoughts and goals of the other negotiating party?
What mistake involves overlooking the thoughts and goals of the other negotiating party?
Signup and view all the answers
Which aspect is NOT included in the module plan for the course?
Which aspect is NOT included in the module plan for the course?
Signup and view all the answers
Which of the following statements regarding academic integrity is correct?
Which of the following statements regarding academic integrity is correct?
Signup and view all the answers
What is a key expectation from the students for this course?
What is a key expectation from the students for this course?
Signup and view all the answers
How many sessions are planned for this negotiation course?
How many sessions are planned for this negotiation course?
Signup and view all the answers
Which textbook is primarily used for the course structure and content?
Which textbook is primarily used for the course structure and content?
Signup and view all the answers
What action can lead to exclusion from class?
What action can lead to exclusion from class?
Signup and view all the answers
Which of the following is a theme in the course content?
Which of the following is a theme in the course content?
Signup and view all the answers
What is the preferred communication channel for negotiation that allows observing both verbal and non-verbal signals?
What is the preferred communication channel for negotiation that allows observing both verbal and non-verbal signals?
Signup and view all the answers
What is one of the challenges faced during phone and video conference negotiations?
What is one of the challenges faced during phone and video conference negotiations?
Signup and view all the answers
Which communication method is characterized as 'different time / different place' and helps minimize costs?
Which communication method is characterized as 'different time / different place' and helps minimize costs?
Signup and view all the answers
Which bias is associated with the asynchronous nature of e-mail negotiations?
Which bias is associated with the asynchronous nature of e-mail negotiations?
Signup and view all the answers
What benefit does face to face communication provide in negotiations?
What benefit does face to face communication provide in negotiations?
Signup and view all the answers
Which statement is NOT true about video conferences compared to face-to-face meetings?
Which statement is NOT true about video conferences compared to face-to-face meetings?
Signup and view all the answers
What is one of the four specific biases that can threaten e-mail negotiations?
What is one of the four specific biases that can threaten e-mail negotiations?
Signup and view all the answers
Which communication channel is noted for fostering strong relationships in negotiations?
Which communication channel is noted for fostering strong relationships in negotiations?
Signup and view all the answers
What is negotiation primarily defined as?
What is negotiation primarily defined as?
Signup and view all the answers
Which of the following is NOT a characteristic common to all negotiations?
Which of the following is NOT a characteristic common to all negotiations?
Signup and view all the answers
What is a key difference between distributive bargaining and integrative negotiation?
What is a key difference between distributive bargaining and integrative negotiation?
Signup and view all the answers
Which skills are cited as crucial for successful negotiation?
Which skills are cited as crucial for successful negotiation?
Signup and view all the answers
What are intangibles in negotiation primarily associated with?
What are intangibles in negotiation primarily associated with?
Signup and view all the answers
Which function of communication is concerned with the feelings and attitudes of the sender?
Which function of communication is concerned with the feelings and attitudes of the sender?
Signup and view all the answers
How are most negotiations described in terms of value processes?
How are most negotiations described in terms of value processes?
Signup and view all the answers
What is the purpose of the 'phatic' function in communication?
What is the purpose of the 'phatic' function in communication?
Signup and view all the answers
What is a key component of effective understanding in communication?
What is a key component of effective understanding in communication?
Signup and view all the answers
Which stage is part of the perception process?
Which stage is part of the perception process?
Signup and view all the answers
What does stereotyping involve?
What does stereotyping involve?
Signup and view all the answers
What is selective perception?
What is selective perception?
Signup and view all the answers
What role does framing play in communication?
What role does framing play in communication?
Signup and view all the answers
What is the first step in the perception process?
What is the first step in the perception process?
Signup and view all the answers
Which of the following best describes projection in perception?
Which of the following best describes projection in perception?
Signup and view all the answers
What is essential for ensuring the proper understanding of a message?
What is essential for ensuring the proper understanding of a message?
Signup and view all the answers
Flashcards
Negotiation
Negotiation
A process where two or more parties discuss, exchange proposals, and make concessions to reach a mutually acceptable agreement.
International Negotiation
International Negotiation
Negotiation involving parties from different countries with cultural differences.
Communication in Negotiation
Communication in Negotiation
The exchange of information, ideas, and proposals during a negotiation.
Academic Integrity
Academic Integrity
Signup and view all the flashcards
Negotiation Styles
Negotiation Styles
Signup and view all the flashcards
Course Expectations
Course Expectations
Signup and view all the flashcards
Course Needs
Course Needs
Signup and view all the flashcards
Negotiation Architecture
Negotiation Architecture
Signup and view all the flashcards
Negotiation Definition
Negotiation Definition
Signup and view all the flashcards
Characteristics of negotiation
Characteristics of negotiation
Signup and view all the flashcards
Distributive Bargaining
Distributive Bargaining
Signup and view all the flashcards
Integrative Negotiation
Integrative Negotiation
Signup and view all the flashcards
Tangibles
Tangibles
Signup and view all the flashcards
Intangibles
Intangibles
Signup and view all the flashcards
Communication Functions
Communication Functions
Signup and view all the flashcards
Conative
Conative
Signup and view all the flashcards
3 Vs of Communication
3 Vs of Communication
Signup and view all the flashcards
Negotiation Process
Negotiation Process
Signup and view all the flashcards
Logical Level of Language
Logical Level of Language
Signup and view all the flashcards
Pragmatic Level of Language
Pragmatic Level of Language
Signup and view all the flashcards
Face-to-Face Negotiation
Face-to-Face Negotiation
Signup and view all the flashcards
Phone and Video Conference Negotiation
Phone and Video Conference Negotiation
Signup and view all the flashcards
E-mail Negotiation
E-mail Negotiation
Signup and view all the flashcards
Social Presence
Social Presence
Signup and view all the flashcards
Richness of Communication Channel
Richness of Communication Channel
Signup and view all the flashcards
Temporal Synchrony Bias
Temporal Synchrony Bias
Signup and view all the flashcards
Burned Bridge Bias
Burned Bridge Bias
Signup and view all the flashcards
Squeaky Wheel Bias
Squeaky Wheel Bias
Signup and view all the flashcards
Emotional Framing
Emotional Framing
Signup and view all the flashcards
Escalation of Commitment
Escalation of Commitment
Signup and view all the flashcards
Fixed-Pie Beliefs
Fixed-Pie Beliefs
Signup and view all the flashcards
Information Availability Bias
Information Availability Bias
Signup and view all the flashcards
Negotiator Overconfidence
Negotiator Overconfidence
Signup and view all the flashcards
Effective Communication
Effective Communication
Signup and view all the flashcards
Active Listening
Active Listening
Signup and view all the flashcards
Perception
Perception
Signup and view all the flashcards
Stereotyping
Stereotyping
Signup and view all the flashcards
Halo Effect
Halo Effect
Signup and view all the flashcards
Selective Perception
Selective Perception
Signup and view all the flashcards
Projection
Projection
Signup and view all the flashcards
Framing
Framing
Signup and view all the flashcards
Study Notes
Course Information
- Course Title: International Negotiation Skills
- Course Code: NG302E_B_Alt
- Semester: Fall 2024
- Instructor: Olivier Moreau
- Email: [email protected]
Session 1: Negotiation & Communication
- Topics:
- Introduction to the course
- The Nature of Negotiation
- Communication
- Perception, Cognition & Emotion
Ground Rules
- Late arrivals: 0 minutes tolerance, one warning
- Misbehavior: exclusion from class after one warning
- Absence during evaluation (continuous or final): zero grade
- Absence will be recorded regardless of justification
Module Plan (8 Sessions)
- Negotiation & Communication
- International Negotiation Architecture
- Negotiation Styles
- Continuous Assessment - Simulation Game
- Negotiation pre-planning, process, and tools
- Negotiation Strategies Part 1
- Negotiation Strategies Part 2
- Power Negotiations
Reference Textbooks
- Getting to Yes: Negotiating Agreement Without Giving In (2011) by Roger Fisher and William Ury
- Essentials of Negotiation (2020) by Roy J. Lewicki, David M. Saunders, Bruce Barry
- Creative Solutions to Global Business Negotiations (2016) by Claude Cellich and Subhash C. Jain
Bibliography
- Essential of Negotiation (2020, 7th edition) by Lewicki, Saunders, Barry (Mc Graw Hill)
- Getting to Yes: Negotiating Agreement Without Giving In (2011) by Fischer, Ury (Penguin Books)
- Creative Solutions to Global Business Negotiations (2016, 2nd edition) by Cellich, Jain (Business Expert Press)
- Course materials based primarily on Lewicki, Saunders, & Barry textbook
Assessments
- Continuous Assessment (15%):
- Written in class activities (group or individual) - 30 minutes
- Continuous Assessment (25%):
- Group work - 10 minutes
- Final Assessment (60%):
- Final written exam - 2 hours
- Assessment 1 (Session 3): Topics covered during prior sessions
- Assessment 2 (Groups): Real negotiation research and 10 minute presentation; use learned methodology, cover context, cultural, and environmental factors.
- Assessment 3: Application of learned methodology
Academic Integrity Policy
- Using generative AI in graded activities is considered academic misconduct unless for learning outside graded assignments. Use must be disclosed and ideas must be cited.
Negotiation: A Definition
- Negotiation is a decision-making process where two or more parties discuss to settle opposing interests.
Characteristics of Negotiation
- Two or more parties involved
- Conflict of needs and desires
- Negotiators choose to negotiate
- Give and take expected, compromise not always necessary
Successful Negotiation
- Involves negotiation skills, listening, attention, creativity, and communication.
- Includes managing tangibles (e.g., price, terms of agreement) and intangibles (values, emotions).
Distributive vs. Integrative Negotiation
- Distributive: Zero-sum; only one winner; claim value
- Integrative: Mutual gains; both parties achieve goals; create value
Communication as a Negotiation Tool
- Discussion of communication process models (Jakobson)
- Communication functions: Emotive, Referential, Poetic, Phatic, Metalingual, Conative
- What is communicated during negotiations? (Offers, counteroffers, alternatives (BATNA), outcomes, relationship, explanations, process)
- Verbal and nonverbal communication; characteristics of language (logical, pragmatic)
- Channels of communication (same place/time, different place/time)
- Importance of effective communication regarding choosing communication channels, understanding the various dimensions of communication style and importance of clarity
Perception, Cognition, & Emotion
- Perception is a "sense-making" process (Stimulus → Attention → Recognition → Translation → Behavior)
- Distortion:
- Stereotyping: Judging based on group affiliations
- Halo effect: Judgments based on a single characteristic
- Selective perception: Focusing on information supporting existing views
- Projection: Assigning one's own characteristics to another
Framing
- Shaping and organizing the world around us; a filter for reality influenced by background, experiences, and culture.
- Types of frames: Substantive, outcome, aspiration, process, identity, characterization, loss/gain.
Cognitive Biases in Negotiation
- Errors to avoid:
- Escalation of commitment
- Fixed-pie belief
- Information availability
- Negotiator overconfidence
- Law of small numbers
- Self-serving bias
- Endowment effect
- Ignoring others' cognition
- Reactive devaluation
Emotions in Negotiation
- Emotions can be positive (integrative processes, positive attitude) or negative (competitive/distributive approach, escalating conflict).
- Responding to negative emotion: Separate emotion from interest, turn the table, reflect back, uncover root issues.
Effective Communication
- Overcoming barriers to effective communication: Language differences, differing frames of reference, emotional presentation, distractions.
In-class Exercises
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Test your understanding of the fundamentals of negotiation and communication in this first session quiz. Topics include the nature of negotiation, effective communication strategies, and insights into perception, cognition, and emotion. Perfect for students pursuing international negotiation skills.