Negotiation Techniques and Strategies

Negotiation Techniques and Strategies

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Questions and Answers

Negosiasi terintegrasi adalah jenis negosiasi yang mana?

Menguntungkan kedua belah pihak

Apa yang harus dilakukan sebelum negosiasi?

Mengumpulkan informasi dan menentukan tujuan

Gaya negosiasi kompetitif adalah gaya yang mana?

Asertif, orientasi tujuan

Taktik negosiasi ' anchoring' adalah?

<p>Menawar harga yang tinggi</p> Signup and view all the answers

Apa yang penting dalam negosiasi lintas budaya?

<p>Memahami perbedaan budaya dan nilai</p> Signup and view all the answers

Apa tujuan dari negosiasi?

<p>Menguntungkan kedua belah pihak</p> Signup and view all the answers

Match the following negotiation strategies with their descriptions:

<p>Competitive strategy = Berfokus pada mencapai tujuan individu, seringkali dengan mengorbankan pihak lain Collaborative strategy = Berfokus pada mencari hasil yang saling menguntungkan Principled negotiation = Mengambil jalan tengah untuk mencapai kesepakatan Emotional intelligence = Mengelola emosi sendiri dan merespons emosi pihak lain</p> Signup and view all the answers

Match the following negotiation phases with their descriptions:

<p>Preparation = Mencari informasi dan menentukan tujuan sebelum negosiasi Opening = Membuka negosiasi dengan tawaran awal dan counteroffer Bargaining = Mencari kesepakatan dengan melakukan konsesi dan kontra-konsesi Closing = Mengakhiri negosiasi dengan kesepakatan atau jalan buntu</p> Signup and view all the answers

Match the following negotiation skills with their descriptions:

<p>Active listening = Mendengar dan memahami kebutuhan dan kekhawatiran pihak lain Effective communication = Berbicara dengan jelas, singkat, dan hormat Emotional intelligence = Mengelola emosi sendiri dan merespons emosi pihak lain Creative problem-solving = Mencari solusi yang saling menguntungkan</p> Signup and view all the answers

Match the following negotiation tactics with their descriptions:

<p>Anchoring = Membuat tawaran awal untuk menentukan nada negosiasi Concession making = Mengurangi posisi untuk mencapai kesepakatan Time pressure = Menciptakan kesan urgency untuk mencapai kesepakatan Good guy/bad guy = Menggunakan tim untuk bernegosiasi dengan salah satu pihak mengambil posisi keras dan lainnya mengambil posisi lebih lunak</p> Signup and view all the answers

Match the following negotiation challenges with their descriptions:

<p>Cultural differences = Menghadapi perbedaan norma dan gaya komunikasi budaya Power imbalance = Bernegosiasi dengan pihak yang memiliki lebih banyak kekuatan atau sumber daya Emotional obstacles = Menghadapi emosi seperti marah, takut, atau kecemasan selama negosiasi Information asymmetry = Bernegosiasi dengan informasi yang tidak lengkap atau tidak seimbang</p> Signup and view all the answers

Match the following negotiation types with their descriptions:

<p>Distributive negotiation = Satu pihak memperoleh keuntungan dan pihak lain kehilangan Integrative negotiation = Kedua pihak bekerja sama untuk mencapai hasil yang saling menguntungkan Competitive strategy = Berfokus pada mencapai tujuan individu Principled negotiation = Mengambil jalan tengah untuk mencapai kesepakatan</p> Signup and view all the answers

Study Notes

Definition and Importance of Negotiation

  • Negotiation: a communication process between two or more parties to reach a mutually beneficial agreement
  • Importance: essential in personal and professional settings, helps build relationships, resolve conflicts, and achieve goals

Types of Negotiation

  • Distributive negotiation: one party's gain is at the expense of the other (e.g., buying a car)
  • Integrative negotiation: collaborative, finding a mutually beneficial solution (e.g., business partnership)
  • Principled negotiation: focuses on interests, not positions; separates people from the problem

Negotiation Strategies

  • Pre-negotiation:
    • Research and prepare
    • Identify goals, limits, and alternatives
  • During negotiation:
    • Active listening
    • Ask open-ended questions
    • Make a strong first offer
    • Use time to your advantage
  • Concession strategies:
    • Separate issues, not people
    • Make small concessions
    • Use objective criteria
    • Be willing to walk away

Negotiation Styles

  • Competitive: assertive, goal-oriented
  • Collaborative: cooperative, relationship-oriented
  • Avoidant: passive, conflict-averse
  • Accommodating: yielding, people-pleasing
  • Compromising: finding a middle ground

Negotiation Tactics

  • Anchoring: making an extreme initial offer to set the tone
  • Bait and switch: offering something desirable, then taking it away
  • Good guy/bad guy: using a team to play on emotions
  • Take it or leave it: presenting a "final" offer

Cross-Cultural Negotiation

  • Understand cultural differences in communication styles and values
  • Be aware of nonverbal cues and body language
  • Adapt to different negotiating styles and expectations

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