Questions and Answers
What happens if a Citizen Complaint changes into an Internal Affairs investigation?
Who logs the complaint in the IA Pro Computer Program?
When are Internal Affairs case numbers issued?
What is the format of Internal Affairs case numbers?
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Who completes a formal report on all complaints other than Citizen Inquiries?
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Study Notes
Complaint Handling Process
- The supervisor completes a formal report on all complaints (except Citizen Inquiries) and forwards them to the Internal Affairs Unit via Blue Team.
- The Internal Affairs OIC or designee logs the complaint in the IA Pro Computer Program.
Complaint Numbering System
- Citizen complaints are assigned numbers starting with "C", followed by the year, and then the chronological number (e.g., C2010-001).
- Internal Affairs cases are assigned numbers starting with "I", followed by the year, and then the chronological number (e.g., I2010-001).
Case Number Handling
- If a Citizen Complaint changes into an Internal Affairs investigation, the case is logged using the original assigned number.
- Internal Affairs case numbers are only issued after the case is reviewed by the OIC or designee of Internal Affairs.
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Description
This quiz covers the procedures for handling internal affairs complaints, including logging and numbering citizen complaints and internal affairs cases. Learn about the roles of the supervisor and Internal Affairs OIC in the complaint process.