Division Personnel Complaint Handling Procedures Quiz
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Questions and Answers

According to the Division Personnel guidelines, what should be done if no Internal Affairs Sergeant is available to answer a complaint?

  • The complaint should be ignored
  • The on duty sergeant should answer the complaint and document the information (correct)
  • The on duty sergeant should refer the complaint to the Internal Affairs Sergeant
  • The complainant should be asked to call back later

    • What should be done upon receipt of a written complaint, according to the Division Personnel guidelines?

  • Ignore the complaint if it is not related to an obvious violation of law or policy
  • Ask the complainant to come in person to file the complaint
  • Affix your name and the date received, then give the complaint to the Internal Affairs Sergeant or notify them by voice mail (correct)
  • Forward the complaint to the Internal Affairs Sergeant immediately

    • What is the responsibility of the Internal Affairs Sergeant in regards to complaints, according to the Division Personnel guidelines?

  • Determine if the complainant has a valid complaint as defined by Division policy (correct)
  • Resolve all complaints without involving a supervisor
  • Handle all complaints personally
  • Assign all complaints to a supervisor for investigation

    • What does it mean when a complaint is 'Withdrawn' according to the text?

    <p>Complainant withdrew the complaint</p> Signup and view all the answers

    What does it mean when a complaint is 'Unfounded' according to the text?

    <p>There is no evidence to support that the alleged conduct did occur</p> Signup and view all the answers

    What does it mean when a complaint is 'Sustained' according to the text?

    <p>There is sufficient evidence to support the allegation and that a rule violation occurred</p> Signup and view all the answers

    According to the General Order 3.10, what is the responsibility of the Investigating Supervisor when a formal complaint is received?

    <p>Interview the complainant, involved employee(s) and any witnesses as necessary and as soon as practical</p> Signup and view all the answers

    When should the Chief of Police be notified during the investigation process?

    <p>When the investigation will not be completed within the established timelines</p> Signup and view all the answers

    What is the recommended timeline for notifying the complainant that they have been assigned an Investigating Supervisor?

    <p>72 hours</p> Signup and view all the answers

    What is the definition of 'Cancelled for cause' according to the General Order 3.10?

    <p>The alleged misconduct could not have possibly occurred</p> Signup and view all the answers

    According to Division Personnel guidelines, complainants must call, write, or appear in person to file a complaint

    <p>False</p> Signup and view all the answers

    The Internal Affairs Sergeant is responsible for investigating all complaints received

    <p>False</p> Signup and view all the answers

    If a complaint does not allege an obvious violation of law or Division rules or policies, a supervisor may be assigned to try to resolve the complaint by meeting with the complainant

    <p>True</p> Signup and view all the answers

    True or false: The 'Unable to Resolve' finding will be used if there is not enough information to complete the investigation without it.

    <p>True</p> Signup and view all the answers

    True or false: If a complaint is withdrawn, the complainant's signature indicating the desire to withdraw must be included in the complaint package.

    <p>True</p> Signup and view all the answers

    True or false: The 'Exonerated' finding indicates that no rule violation occurred despite the alleged conduct being substantiated by evidence.

    <p>False</p> Signup and view all the answers

    Is it necessary to immediately respond to the scene of the incident or complainant's location to collect evidence or witness information?

    <p>True</p> Signup and view all the answers

    Should the Chief of Police evaluate the necessity of an investigation if the alleged actions would be considered minor misconduct?

    <p>True</p> Signup and view all the answers

    Should the investigating supervisor notify the Chief of Police if the investigation will not be completed within the established timelines?

    <p>True</p> Signup and view all the answers

    If the complainant cannot be located, the investigation should be cancelled for cause.

    <p>False</p> Signup and view all the answers

    What is the definition of the 'Unable to Resolve' finding?

    <p>The investigation could not be properly investigated due to a lack of specific and necessary information that is not available due to the lack of cooperation by the complainant.</p> Signup and view all the answers

    What is the definition of the 'Cancelled for cause' finding?

    <p>It is obvious the alleged misconduct could not have possibly occurred.</p> Signup and view all the answers

    What is the definition of the 'Withdrawn' finding?

    <p>Complainant withdrew the complaint.</p> Signup and view all the answers

    What does the 'Unfounded' finding indicate in the investigation process?

    <p>There is no evidence to support that the alleged conduct did occur</p> Signup and view all the answers

    What is the difference between the 'Not Sustained' and 'Unfounded' findings?

    <p>'Not Sustained' means there is insufficient evidence to prove or disprove the alleged conduct, while 'Unfounded' means there is no evidence to support the alleged conduct</p> Signup and view all the answers

    What is the difference between the 'Exonerated' and 'Unfounded' findings?

    <p>'Exonerated' means the alleged conduct did occur but the actions taken were lawful, while 'Unfounded' means there is no evidence to support the alleged conduct</p> Signup and view all the answers

    True or false: The 'Unfounded' finding indicates that the alleged conduct did occur but the employee's actions were lawful and no misconduct was substantiated.

    <p>False</p> Signup and view all the answers

    True or false: The 'Not Sustained' finding indicates that there is insufficient evidence to either prove or disprove the alleged conduct.

    <p>True</p> Signup and view all the answers

    True or false: The 'Exonerated' finding indicates that there is no evidence to support that the alleged conduct did occur.

    <p>False</p> Signup and view all the answers

    True or false: The 'Unable to Resolve' finding can only be used if there is not enough information to complete the investigation without it?

    <p>True</p> Signup and view all the answers

    True or false: The 'Cancelled for cause' finding can only be used if the complainant is a chronic complainer or has a mental deficiency?

    <p>False</p> Signup and view all the answers

    True or false: The 'Withdrawn' finding can only be used if the complainant signs indicating a desire to have the complaint withdrawn, and the withdrawal is recorded and available in the Internal Affairs Bureau?

    <p>True</p> Signup and view all the answers

    Study Notes

    Complaint Process

    • If no Internal Affairs Sergeant is available to answer a complaint, another supervisor should be assigned to handle the complaint.
    • Upon receipt of a written complaint, the Internal Affairs Sergeant should be notified and a supervisor should be assigned to investigate.

    Internal Affairs Sergeant Responsibilities

    • The Internal Affairs Sergeant is responsible for investigating all complaints received.

    Complaint Status

    • A complaint is considered 'Withdrawn' when the complainant decides to withdraw the complaint, and their signature indicating the desire to withdraw is included in the complaint package.
    • A complaint is considered 'Unfounded' when the alleged conduct did not occur.
    • A complaint is considered 'Sustained' when the alleged conduct did occur and was in violation of law or Division rules or policies.

    Investigation Process

    • According to General Order 3.10, the Investigating Supervisor is responsible for investigating a formal complaint.
    • The Chief of Police should be notified during the investigation process if the alleged actions would be considered minor misconduct.
    • The Investigating Supervisor should notify the Chief of Police if the investigation will not be completed within the established timelines.
    • The recommended timeline for notifying the complainant that they have been assigned an Investigating Supervisor is not specified.

    Complaint Types

    • If a complaint does not allege an obvious violation of law or Division rules or policies, a supervisor may be assigned to try to resolve the complaint by meeting with the complainant.

    Complaint Status Definitions

    • 'Cancelled for cause' means the investigation was cancelled due to reasons such as the complainant cannot be located.
    • 'Unable to Resolve' means there is not enough information to complete the investigation without further clarification.
    • 'Withdrawn' means the complainant decided to withdraw the complaint.
    • 'Unfounded' means the alleged conduct did not occur.
    • 'Not Sustained' means there is insufficient evidence to either prove or disprove the alleged conduct.
    • 'Exonerated' means no rule violation occurred despite the alleged conduct being substantiated by evidence.

    Investigation Tips

    • It is not necessary to immediately respond to the scene of the incident or complainant's location to collect evidence or witness information.
    • The Chief of Police should evaluate the necessity of an investigation if the alleged actions would be considered minor misconduct.

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    Description

    Test your knowledge on Division Personnel Complaint Handling Procedures with this quiz. Learn about the steps to take when transferring or referring callers with complaints, advising complainants about the citizen complaint process, and documenting information according to established guidelines.

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