Podcast
Questions and Answers
All members of the ECSO will immediately forward citizen complaints (regardless of whether or not it is minor in nature), formal complaints, and substantive complaints to:
All members of the ECSO will immediately forward citizen complaints (regardless of whether or not it is minor in nature), formal complaints, and substantive complaints to:
- the OIC or designee of the Internal Affairs Unit for recording and review (correct)
- the supervisor of the respective officer involved
- the local police department
- the community outreach program
Supervisors should attempt to resolve citizen complaints that result from a misunderstanding of law or procedure. If resolved, which of the following statements is true?
Supervisors should attempt to resolve citizen complaints that result from a misunderstanding of law or procedure. If resolved, which of the following statements is true?
- These types of citizen complaints do not require documentation. (correct)
- Only complaints related to procedures need to be documented.
- All citizen complaints must be documented regardless of resolution.
- Complaints that are resolved do not require any follow-up.
A member’s supervisor may initiate a complaint of misconduct. How will complaints initiated by other members be documented?
A member’s supervisor may initiate a complaint of misconduct. How will complaints initiated by other members be documented?
- On a memorandum and immediately forwarded through the chain of command to the OIC or designee of the Internal Affairs Unit for recording and review. (correct)
- Verbally reported to the supervisor and noted in the department's daily log.
- Written in an informal email to the department head.
- Recorded in the member's personal file with no formal follow-up.
The supervisor will complete a formal report on all complaints other than Citizen Inquiries and what?
The supervisor will complete a formal report on all complaints other than Citizen Inquiries and what?
The Internal Affairs OIC or his designee will log the complaint in the IA Pro Computer Program. Citizen complaints will be assigned numbers starting with?
The Internal Affairs OIC or his designee will log the complaint in the IA Pro Computer Program. Citizen complaints will be assigned numbers starting with?
If a Citizen Complaint changes into an Internal Affairs investigation, how will the case be logged?
If a Citizen Complaint changes into an Internal Affairs investigation, how will the case be logged?
Internal Affairs case numbers will not be issued until what condition is met?
Internal Affairs case numbers will not be issued until what condition is met?
All formal and/or substantive complaints of member misconduct or wrongdoing will be reported and documented in writing, utilizing which form?
All formal and/or substantive complaints of member misconduct or wrongdoing will be reported and documented in writing, utilizing which form?
In cases where the complaint is made by telephone, what will the supervisor do?
In cases where the complaint is made by telephone, what will the supervisor do?
If the allegation is substantive and the complainant refuses to provide a sworn statement, what action will the supervisor receiving the complaint take?
If the allegation is substantive and the complainant refuses to provide a sworn statement, what action will the supervisor receiving the complaint take?
If the complaint is truly anonymous, what will the supervisor receiving the complaint do?
If the complaint is truly anonymous, what will the supervisor receiving the complaint do?
Complainants will be notified of the final disposition of the case, utilizing?
Complainants will be notified of the final disposition of the case, utilizing?
Match the terms with definition
Match the terms with definition
Match the term with the definition
Match the term with the definition
When the Internal Affairs Unit OIC or their designee receives an order from the Sheriff or his designee directing an internal investigation, what will he/she do?
When the Internal Affairs Unit OIC or their designee receives an order from the Sheriff or his designee directing an internal investigation, what will he/she do?
The Internal Affairs Unit will conduct investigations into?
The Internal Affairs Unit will conduct investigations into?
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Study Notes
Complaint Handling Procedures
- All ECSO members must forward citizen complaints, including minor ones, to superiors for review.
- Supervisors aim to resolve citizen complaints arising from misunderstandings of law or procedure.
- If resolved at this stage, the supervisor may initiate a misconduct complaint against a member.
Documentation of Complaints
- Supervisors must complete formal reports for all complaints, excluding Citizen Inquiries.
- The Internal Affairs Officer in Charge (OIC) or designee is responsible for logging complaints in the IA Pro Computer Program.
- Citizen complaints are assigned unique identification numbers beginning with a specific numerical sequence.
Transition to Internal Affairs Investigation
- If a citizen complaint escalates to an Internal Affairs investigation, it will be documented with a proper case number.
- Internal Affairs case numbers are only issued once specific conditions related to the complaint have been satisfied.
Formal Complaints and Reporting
- All formal and substantive complaints regarding misconduct must be documented in writing using a designated form.
- For complaints made via telephone, the supervisor is responsible for recording the allegation accurately.
Handling Substantive Complaints
- If a substantive allegation is made and the complainant refuses to provide a sworn statement, the supervisor will take appropriate action based on protocol.
- In cases of truly anonymous complaints, the supervisor must still ensure the complaint is logged and assessed accordingly.
Notification of Disposition
- Complainants will be informed of the case's final disposition through official communication channels established within the ECSO.
Internal Affairs Investigations
- The Internal Affairs Unit will initiate investigations upon receiving an order from the Sheriff or their designee to investigate member misconduct or other wrongdoing.
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