ECSO Complaint and Internal Affairs Josh test

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Questions and Answers

All members of the ECSO will immediately forward citizen complaints (regardless of whether or not it is minor in nature), formal complaints, and substantive complaints to:

the OIC or designee of the Internal Affairs Unit for recording and review (correct)

the supervisor of the respective officer involved

the local police department

the community outreach program

Supervisors should attempt to resolve citizen complaints that result from a misunderstanding of law or procedure. If resolved, which of the following statements is true?

These types of citizen complaints do not require documentation. (correct)

Only complaints related to procedures need to be documented.

All citizen complaints must be documented regardless of resolution.

Complaints that are resolved do not require any follow-up.

A member’s supervisor may initiate a complaint of misconduct. How will complaints initiated by other members be documented?

On a memorandum and immediately forwarded through the chain of command to the OIC or designee of the Internal Affairs Unit for recording and review. (correct)

Verbally reported to the supervisor and noted in the department's daily log.

Written in an informal email to the department head.

Recorded in the member's personal file with no formal follow-up.

The supervisor will complete a formal report on all complaints other than Citizen Inquiries and what?

forward these complaints to the Internal Affairs Unit via Blue Team. Signup and view all the answers

The Internal Affairs OIC or his designee will log the complaint in the IA Pro Computer Program. Citizen complaints will be assigned numbers starting with?

“C” then the year, followed by the chronological number (for example C2010-001). Signup and view all the answers

If a Citizen Complaint changes into an Internal Affairs investigation, how will the case be logged?

the number assigned to the original Citizen Complaint Signup and view all the answers

Internal Affairs case numbers will not be issued until what condition is met?

The case is first reviewed by the OIC or designee of Internal Affairs. Signup and view all the answers

All formal and/or substantive complaints of member misconduct or wrongdoing will be reported and documented in writing, utilizing which form?

the ECSO Statement of Complaint form. Signup and view all the answers

In cases where the complaint is made by telephone, what will the supervisor do?

Request the complainant to complete an ECSO Statement of Complaint form. Signup and view all the answers

If the allegation is substantive and the complainant refuses to provide a sworn statement, what action will the supervisor receiving the complaint take?

Reduce the allegation to writing and forward it to the OIC or designee of the Internal Affairs Unit Signup and view all the answers

If the complaint is truly anonymous, what will the supervisor receiving the complaint do?

Attest to that fact in writing, prior to submitting the complaint Signup and view all the answers

Complainants will be notified of the final disposition of the case, utilizing?

a form letter or email. Signup and view all the answers

Match the terms with definition

CITIZEN INQUIRY = An inquiry by a citizen to determine if the actions taken by a member were proper. CRIMINAL COMPLAINT = Allegations of criminal conduct on the part of an employee whether job related or not DIRECT SUPPORT PERSONNEL = All members excluding officers MEMBER = All personnel appointed by and under the jurisdiction of the Sheriff either in the classified or unclassified service. Signup and view all the answers

Match the term with the definition

FORMAL COMPLAINT = An accusation or charge accusing a member of the Sheriff's Office of violating a policy, procedure, rule, or regulation. This DOES NOT INCLUDE citizen complaints that result from a complainant's misunderstanding or disagreement with the application of law or ECSO policies or procedures (see citizen inquiry). MINOR COMPLAINT = Allegations that, if sustained, are a minor breach of agency policy/procedures which will be left to the employee's supervisor to investigate and determine what action is appropriate. A minor complaint is an offense that would not normally result in disciplinary action MISCONDUCT = - Any action or conduct that is in violation of ECSO Rules and Regulations to include, but not limited to, any policy, procedure, directive, division procedure, general order, special order, or standard operating procedure SUBSTANTIVE COMPLAINT = Allegations that, if sustained, are a major breach in agency policy/procedures which will be reduced to writing and forwarded through the chain of command Signup and view all the answers

When the Internal Affairs Unit OIC or their designee receives an order from the Sheriff or his designee directing an internal investigation, what will he/she do?

He/She will assign an investigator of the Internal Affairs Unit to investigate the complaint. Signup and view all the answers

The Internal Affairs Unit will conduct investigations into?

All the Above Signup and view all the answers

Study Notes

Complaint Handling Procedures

All ECSO members must forward citizen complaints, including minor ones, to superiors for review.
Supervisors aim to resolve citizen complaints arising from misunderstandings of law or procedure.
If resolved at this stage, the supervisor may initiate a misconduct complaint against a member.

Documentation of Complaints

Supervisors must complete formal reports for all complaints, excluding Citizen Inquiries.
The Internal Affairs Officer in Charge (OIC) or designee is responsible for logging complaints in the IA Pro Computer Program.
Citizen complaints are assigned unique identification numbers beginning with a specific numerical sequence.

Transition to Internal Affairs Investigation

If a citizen complaint escalates to an Internal Affairs investigation, it will be documented with a proper case number.
Internal Affairs case numbers are only issued once specific conditions related to the complaint have been satisfied.

Formal Complaints and Reporting

All formal and substantive complaints regarding misconduct must be documented in writing using a designated form.
For complaints made via telephone, the supervisor is responsible for recording the allegation accurately.

Handling Substantive Complaints

If a substantive allegation is made and the complainant refuses to provide a sworn statement, the supervisor will take appropriate action based on protocol.
In cases of truly anonymous complaints, the supervisor must still ensure the complaint is logged and assessed accordingly.

Notification of Disposition

Complainants will be informed of the case's final disposition through official communication channels established within the ECSO.

Internal Affairs Investigations

The Internal Affairs Unit will initiate investigations upon receiving an order from the Sheriff or their designee to investigate member misconduct or other wrongdoing.

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Description

This quiz covers the essential protocols for members of the ECSO regarding citizen complaints. Learn the correct procedures for forwarding complaints, both minor and substantial, ensuring accountability and transparency in law enforcement. Test your knowledge on complaint handling to enhance community relations.