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Questions and Answers
What is the definition of conflict
Disagreement or a clash between two or more individuals, groups or entities, arising from differences in interests, opinions, values or goals.
List the four events that can precipitate interpersonal conflict.
Rebuffs, Illegitimate Demands, Criticisms, Cumulative Annoyances.
Name five factors that favor the development of conflict.
Frequency of Occurrence, Goal Mutuality, Goal-Path Uncertainty, Attribution of Cause, Negative Feelings.
What are the negative consequences of conflict?
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List the five basic conflict resolving styles.
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What is an essential ability required for conflict resolution?
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How can conflict resolution be impacted by interpersonal relationships?
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What is the most common metaphor used to describe attitudes toward conflict?
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What should one be sensitive to when managing conflicts based on gender and cultural diversity?
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What is a key tip for managing workplace conflict?
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What should one focus on when resolving conflicts?
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How can misinformation affect conflict resolution?
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What is a common consequence of organizational conflict?
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What stage is important in conflict resolution for strategic communication?
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What should one do before focusing on facts in a conflict situation?
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Study Notes
- Integrative conflict resolution skills include establishing effective working relationships, having cooperative attitudes, managing group processes, and being knowledgeable about issues.
- Interpersonal relationships are crucial for conflict resolution and can reduce the severity of grievances when developed effectively among coworkers.
- Metaphors like conflict as war, conflict as impotence, and conflict as a rational process are used to describe attitudes toward conflict.
- Resolving conflicts depends on negotiation perceptions, with misinformation leading to negative perceptions.
- Organizational conflict can be frustrating, especially when people feel they have no control over the outcome.
- Tips for managing workplace conflict include building good relationships, addressing small problems promptly, respecting differences, and focusing on problem-solving.
- Workplace diversity and orientations towards conflict can intensify conflict situations, with personality having a greater impact on conflict style than biological sex.
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Description
Test your knowledge on abilities required for integrative conflict resolution, including establishing effective working relationships, cooperative attitudes, managing group processes, and interpersonal relationships. Explore the importance of interpersonal relationships in conflict resolution and strategies to decrease grievances.
