Managing Conflict in Interpersonal Relationships
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Questions and Answers

What is a characteristic of interpersonal conflict according to Roxane Lulofs and Dudley Cahn?

  • The people involved seek the same outcomes.
  • The people involved are independent of each other.
  • The conflict has no potential to negatively affect the relationship.
  • The people involved perceive that they seek different outcomes. (correct)

    • What is the general view of conflict among students of organization?

  • Conflict is a rare occurrence in organizations.
  • Conflict is inevitable. (correct)
  • Conflict can be avoided with good management.
  • Conflict is only found in nonprofit organizations.

    • Why are public and nonprofit administrators particularly open to conflict?

  • Because they are not required to deal with uncertainty.
  • Because they have a diverse workforce.
  • Because they are not involved in partnerships with other organizations.
  • Because they are required to deal with uncertainty, ambiguity, and differences of opinions. (correct)

    • What is a current trend that is making conflict management more important?

    <p>Workforce diversity, globalization, and partnerships with other organizations.</p> Signup and view all the answers

    According to Barbara Male, what is true about conflict?

    <p>Conflict is more complicated than it may appear.</p> Signup and view all the answers

    Who argued that conflict is inevitable in organizations?

    <p>DeVoe.</p> Signup and view all the answers

    What is a characteristic of organizations that are less likely to do well in a turbulent environment?

    <p>They are homogeneous and complacent</p> Signup and view all the answers

    According to Peter Drucker, what is a key characteristic of effective decision-makers?

    <p>They cultivate disagreement among their advisers</p> Signup and view all the answers

    Why might some managers be hesitant to generate conflict in their decision-making process?

    <p>They are too insecure to stir up conflict among their subordinates</p> Signup and view all the answers

    What is a potential benefit of conflict in organizations?

    <p>It fosters innovation and creativity</p> Signup and view all the answers

    What is a key outcome of managing conflict properly in an organization?

    <p>The promotion of critical thinking and productive solutions</p> Signup and view all the answers

    What is a characteristic of 'vibrant, progressive, and stimulating' organizations?

    <p>They foster innovation and creativity through conflict</p> Signup and view all the answers

    What is the most common source of internal conflict in an organization?

    <p>Insufficient or unsatisfactory communication</p> Signup and view all the answers

    What is the basis of effective interpersonal communication?

    <p>Trust</p> Signup and view all the answers

    What happens when there is trust in conflict situations?

    <p>We are more likely to think that other people have our best interests at heart</p> Signup and view all the answers

    What is one of the benefits of conflict in an organization?

    <p>It lessens social tensions and helps to stabilize and integrate relationships</p> Signup and view all the answers

    What is essential for effective conflict management?

    <p>A mind-set that embraces conflict as an opportunity</p> Signup and view all the answers

    What can conflict provide in an organization?

    <p>Feedback regarding the state of interdependencies and power distributions</p> Signup and view all the answers

    What can conflict in an organization promote?

    <p>Increased creativity, innovation, and flexibility</p> Signup and view all the answers

    What is one consequence of unresolved conflict in hospital settings?

    <p>Inadequacies in patient care</p> Signup and view all the answers

    What was the primary cause of burnout and turnover among city managers, according to Prentiss-Cooper (1999)?

    <p>Conflict among city councils</p> Signup and view all the answers

    What happens when city managers become discouraged by poorly managed conflict?

    <p>They quit</p> Signup and view all the answers

    What can external conflict help generate?

    <p>Internal cohesion and group loyalty</p> Signup and view all the answers

    Why is a high level of unresolved conflict undesirable in organizations?

    <p>It can be destructive</p> Signup and view all the answers

    What is one key aspect of conflict that creates lasting value?

    <p>It addresses a complex challenge with no easy answer</p> Signup and view all the answers

    What is a characteristic of conflict that focuses on the future?

    <p>It speaks to what is possible</p> Signup and view all the answers

    Why are noble purposes important in conflicts?

    <p>They connect people with a sense of purpose beyond self-interest</p> Signup and view all the answers

    What is the outcome of effective conflict management according to Jeff Weiss and Jonathan Hughes?

    <p>Clashes between parties are the crucibles in which creative solutions are developed</p> Signup and view all the answers

    Why do public and nonprofit managers need to understand both the positive and negative aspects of conflict?

    <p>To understand the value of conflict in decision-making</p> Signup and view all the answers

    What is a common misconception about effective leaders and conflict?

    <p>They use power to enforce compliance</p> Signup and view all the answers

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