30 Questions
What is a characteristic of interpersonal conflict according to Roxane Lulofs and Dudley Cahn?
The people involved perceive that they seek different outcomes.
What is the general view of conflict among students of organization?
Conflict is inevitable.
Why are public and nonprofit administrators particularly open to conflict?
Because they are required to deal with uncertainty, ambiguity, and differences of opinions.
What is a current trend that is making conflict management more important?
Workforce diversity, globalization, and partnerships with other organizations.
According to Barbara Male, what is true about conflict?
Conflict is more complicated than it may appear.
Who argued that conflict is inevitable in organizations?
DeVoe.
What is a characteristic of organizations that are less likely to do well in a turbulent environment?
They are homogeneous and complacent
According to Peter Drucker, what is a key characteristic of effective decision-makers?
They cultivate disagreement among their advisers
Why might some managers be hesitant to generate conflict in their decision-making process?
They are too insecure to stir up conflict among their subordinates
What is a potential benefit of conflict in organizations?
It fosters innovation and creativity
What is a key outcome of managing conflict properly in an organization?
The promotion of critical thinking and productive solutions
What is a characteristic of 'vibrant, progressive, and stimulating' organizations?
They foster innovation and creativity through conflict
What is the most common source of internal conflict in an organization?
Insufficient or unsatisfactory communication
What is the basis of effective interpersonal communication?
Trust
What happens when there is trust in conflict situations?
We are more likely to think that other people have our best interests at heart
What is one of the benefits of conflict in an organization?
It lessens social tensions and helps to stabilize and integrate relationships
What is essential for effective conflict management?
A mind-set that embraces conflict as an opportunity
What can conflict provide in an organization?
Feedback regarding the state of interdependencies and power distributions
What can conflict in an organization promote?
Increased creativity, innovation, and flexibility
What is one consequence of unresolved conflict in hospital settings?
Inadequacies in patient care
What was the primary cause of burnout and turnover among city managers, according to Prentiss-Cooper (1999)?
Conflict among city councils
What happens when city managers become discouraged by poorly managed conflict?
They quit
What can external conflict help generate?
Internal cohesion and group loyalty
Why is a high level of unresolved conflict undesirable in organizations?
It can be destructive
What is one key aspect of conflict that creates lasting value?
It addresses a complex challenge with no easy answer
What is a characteristic of conflict that focuses on the future?
It speaks to what is possible
Why are noble purposes important in conflicts?
They connect people with a sense of purpose beyond self-interest
What is the outcome of effective conflict management according to Jeff Weiss and Jonathan Hughes?
Clashes between parties are the crucibles in which creative solutions are developed
Why do public and nonprofit managers need to understand both the positive and negative aspects of conflict?
To understand the value of conflict in decision-making
What is a common misconception about effective leaders and conflict?
They use power to enforce compliance
Learn how to navigate conflicts that arise in personal and professional relationships. A quiz to help you understand the basics of conflict management, its importance, and effective strategies to resolve disputes.
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