Information Technology in Services
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Questions and Answers

What is the impact of information technology on services?

  • It increases manual work
  • It reduces customer satisfaction
  • It enhances efficiency and productivity (correct)
  • It has no impact on services

    • How does information technology influence the service sector?

  • By decreasing accessibility
  • By increasing paperwork
  • By enabling better customer experience (correct)
  • By slowing down processes

    • What role does information technology play in modern service delivery?

  • It facilitates faster and more accurate service delivery (correct)
  • It causes delays in service provision
  • It has no impact on service delivery
  • It hinders communication with customers

    • How does information technology impact the service sector?

    <p>By improving efficiency and productivity</p> Signup and view all the answers

    What is a key benefit of integrating information technology into services?

    <p>Enhanced customer experience and satisfaction</p> Signup and view all the answers

    In what way does information technology contribute to service delivery?

    <p>By enabling real-time communication and support</p> Signup and view all the answers

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