Questions and Answers
What is the area of management concerned with the design, operation, and improvement of the systems used to deliver goods and services?
What is an information system used to build customer relationships?
Customer Relationship Management (CRM) system
What type of decision making draws on large amounts of data to reveal trends?
Data-driven decision making
What is the information that managers use to make decisions?
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What do we call online communities where people create social profiles?
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What gives a firm an advantage over its rivals through innovative information systems?
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What do we call individual facts or pieces of information?
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What is data that is analyzed to add meaning and usefulness?
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Match the following characteristics that make information valuable:
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What brings together components to collect, process, manage, analyze, and distribute information?
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What do we call content contributed to a system by its users?
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What describes the second generation of web development emphasizing interactivity and user contributions?
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What hardware, software, and telecommunications comprise the components of information systems?
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What term encompasses information processing and communications technologies?
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What is a set of activities designed to achieve a task in organizations?
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What focuses on designing and optimizing business processes?
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What are the processes of securing electronic data for legal evidence?
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What study addresses how people, technology, processes, and data work together?
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Who heads the department responsible for managing information systems?
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What provides services to customers on technology issues?
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What role installs, manages, and updates servers?
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Who maintains the controlled areas where servers and equipment are located?
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What develops and oversees mission-critical software applications?
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Who installs and manages communications technologies?
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Who oversees security to protect confidential information?
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Study Notes
Operations Management
- Focuses on the design, operation, and improvement of systems delivering goods and services.
Customer Relationship Management (CRM)
- Information system aimed at building customer relationships, enhancing loyalty, and managing interactions.
Data-driven Decision Making
- Involves utilizing vast amounts of data to uncover significant trends and patterns for informed decision-making.
Business Intelligence
- Information utilized by managers for decision-making, derived from company systems and external sources.
Social Networking Sites
- Online platforms where individuals create profiles, connect with others based on shared interests, and foster new relationships.
Competitive Advantage
- Advantage gained through innovative information systems that provide an edge over rivals.
Data
- Individual facts or units of information.
Information
- Data organized and analyzed to provide meaning and increase usefulness.
Characteristics of Valuable Information
- Three criteria: timeliness, accuracy, and completeness.
Information System
- Comprises four components: people, technology, processes, and data, working together to collect, manage, and distribute information.
User-generated Content (UGC)
- Content that end-users contribute to a system, enhancing its value and relevance.
Web 2.0
- Area of web development emphasizing interactivity, end-user collaboration, and information sharing beyond previous generations.
Information Technology (IT)
- Refers to the hardware, software, and telecommunications part of information systems, often used synonymously with information systems.
Information and Communications Technology (ICT)
- Encompasses a wide range of information processing and communications technologies, highlighting the importance of telecommunications in information systems.
Business Process
- Set of activities aimed at achieving specific tasks; information systems are implemented to support or streamline these processes.
Business Process Management (BPM)
- Focused on the design, optimization, and streamlining of business processes across an organization.
E-discovery
- Process of requesting, securing, and searching electronic data that may serve as legal evidence.
Management Information Systems (MIS)
- Study of how people, technology, processes, and data collaborate, also a type of system supporting tactical decision-making.
Chief Information Officer (CIO)
- Heads the department that manages information systems, ensuring alignment with strategic organizational goals.
Help Desk
- Provides support to internal and external customers regarding technology issues, troubleshooting, and maintaining desktop equipment.
Systems Administration
- Responsible for installing, managing, and updating servers within an organization.
Operations
- Maintains environmentally controlled areas for servers and communications equipment; oversees backups and archiving.
Enterprise Systems and Applications
- Develops, installs, maintains, and oversees mission-critical software applications for the organization.
Telecommunications and Network Services
- Installs and manages communication technologies and networks, including voice, cell phones, and wireless solutions.
Chief Information Security Officer
- Oversees the security of confidential information, protecting it from hacking, disasters, accidents, and internal threats.
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Description
Test your knowledge on key concepts from Chapter 1 of Information Systems. This quiz covers essential terms such as operations management and customer relationship management. Perfect for students seeking to understand the basics of this crucial field.
