SCM and CRM Quiz
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Questions and Answers

What does Supply Chain Management (SCM) determine?

  • Required supplies, needed quantities, processing, and shipment (correct)
  • Service management
  • Customer encounters and loyalty
  • Marketing, advertisement, and sales

What aspects does Customer Relationship Management (CRM) help a company manage?

  • Marketing, advertisement, sales, service, and maintaining loyalty (correct)
  • Customer encounters only
  • Processing and shipment
  • Required supplies and quantities

Which system focuses on managing all aspects of customers encounters?

  • Customer Relationship Management (CRM) (correct)
  • Supply Chain Management (SCM)
  • Both SCM and CRM
  • None of the above

What does an Information System (IS) primarily aim to do?

<p>Collect, process, store, and distribute information (B)</p> Signup and view all the answers

What components constitute an information system from a sociotechnical perspective?

<p>Task, people, structure, technology (D)</p> Signup and view all the answers

What is the primary focus of a Bachelor of Business Information Systems (BBIS) program?

<p>Understanding the needs of technology in business and IT sector (A)</p> Signup and view all the answers

What does a computer information system primarily consist of?

<p>People and computers that process or interpret information (C)</p> Signup and view all the answers

What does an Information Technology (IT) and management focused undergraduate program primarily aim to achieve?

<p>Equip students with skills to manage and utilize information technology in business and IT industry (B)</p> Signup and view all the answers

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