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Questions and Answers
What is the function of an extranet in organizational communication?
What is the function of an extranet in organizational communication?
- Managing and distributing collective wisdom
- Conducting interactive meetings without physical presence
- Linking employees with external partners like suppliers and customers (correct)
- Communicating internal information to employees
What is one of the barriers to effective communication mentioned in the text?
What is one of the barriers to effective communication mentioned in the text?
- Overuse of non-verbal communication
- Filtering: a sender's manipulation of information to influence perception (correct)
- 'Reply All' emails
- High volume of phone calls
How can intranet, extranet, and videoconferencing help overcome communication barriers?
How can intranet, extranet, and videoconferencing help overcome communication barriers?
- By reducing the need for knowledge management processes
- By providing tools for efficient communication despite barriers like filtering and selective perception (correct)
- By increasing information overload
- By eliminating the need for verbal communication
How can emotions like anger and fear impact communication?
How can emotions like anger and fear impact communication?
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What does 'Selective Perception' refer to in the context of communication barriers?
What does 'Selective Perception' refer to in the context of communication barriers?
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Study Notes
- Organizational Behavior (HUR 212) is a course that covers Computer-Aided Communication and Knowledge Management.
- Computer-Aided Communication includes:
- Intranet: a private computer network used by organizations to communicate internal information to employees.
- Extranet: a secure and controlled extension of an intranet, linking employees with external partners like suppliers and customers.
- Videoconferencing: a technology that allows employees to conduct interactive meetings without being physically present in the same room.
- New technology is making videoconferencing more accessible to desktops.
- Knowledge Management (KM) is a process of managing and distributing an organization's collective wisdom.
- Importance of Knowledge Management:
- Intellectual assets are as important as physical assets.
- Individuals' knowledge and experience leave when they depart.
- A KM system reduces redundancy and makes the organization more efficient.
- Barriers to Effective Communication:
- Filtering: a sender's manipulation of information to influence how it is perceived by the receiver.
- Selective Perception: people interpret information based on their interests, background, experience, and attitudes.
- Information Overload: when the inflow of information exceeds an individual's processing capacity.
- Other barriers like emotions, language, and communication apprehension can also impact effective communication.
- Intranet, extranet, and videoconferencing are examples of computer-aided communication tools that can help overcome some of these barriers.
- Silence as Communication: absence of speech or noise can convey meaning and emotions.
- Emotions like anger and fear can influence how communication is perceived.
- Language: words have different meanings to different people, so clear and precise communication is important.
- Communication Apprehension: anxiety about oral or written communication can hinder effective communication.
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Description
Test your knowledge about informal communication by taking this quiz. Learn about the characteristics, usage, and results of informal communication in organizations.
