Informal Communication Quiz

Study Notes

Organizational Behavior (HUR 212) is a course that covers Computer-Aided Communication and Knowledge Management.
Computer-Aided Communication includes:
- Intranet: a private computer network used by organizations to communicate internal information to employees.
- Extranet: a secure and controlled extension of an intranet, linking employees with external partners like suppliers and customers.
- Videoconferencing: a technology that allows employees to conduct interactive meetings without being physically present in the same room.
- New technology is making videoconferencing more accessible to desktops.
Knowledge Management (KM) is a process of managing and distributing an organization's collective wisdom.
Importance of Knowledge Management:
- Intellectual assets are as important as physical assets.
- Individuals' knowledge and experience leave when they depart.
- A KM system reduces redundancy and makes the organization more efficient.
Barriers to Effective Communication:
- Filtering: a sender's manipulation of information to influence how it is perceived by the receiver.
- Selective Perception: people interpret information based on their interests, background, experience, and attitudes.
- Information Overload: when the inflow of information exceeds an individual's processing capacity.
- Other barriers like emotions, language, and communication apprehension can also impact effective communication.
Intranet, extranet, and videoconferencing are examples of computer-aided communication tools that can help overcome some of these barriers.
Silence as Communication: absence of speech or noise can convey meaning and emotions.
Emotions like anger and fear can influence how communication is perceived.
Language: words have different meanings to different people, so clear and precise communication is important.
Communication Apprehension: anxiety about oral or written communication can hinder effective communication.