18 Questions
Substitution in communication happens when we say 'yes' while shaking our head side by side.
False
Encoding is the process of converting messages from the receiver into words.
False
Decoding is the process of converting messages from the sender into ideas or thoughts.
True
Feedback in communication is optional and not necessary for the communication process to be complete.
False
One of the basic principles of communication is to disregard all aspects that are not crucial to the message being relayed.
False
Informal communication helps in building relationships and people express less when talking informally.
False
Effective communication is important only for top-level managers in an organization.
False
Communication is defined as an exchange of numbers between individuals.
False
Managerial communication only involves communication between managers and external stakeholders.
False
Feedback from the receiver in communication is not important to determine the success of communication.
False
Communication plays no role in promoting cooperation and group building within an organization.
False
Effective communication can assist in altering individuals' attitudes within an organization.
True
Semantic barriers in communication can occur when the same word is interpreted differently by different people.
True
Communication barriers are non-existent between people.
False
The seven Cs of communication include correctness, consistency, and creativity.
False
Premature evaluation can be considered a type of psychological barrier to communication.
True
Communication barriers are only present in formal organizational settings.
False
Body language and gestures do not contribute to semantic barriers in communication.
False
This quiz explores the differences between informal and formal communication, as well as the relationship between verbal and non-verbal cues in communication. Topics covered include substitution, complement, conflict, and acceptance in communication.
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