Influence and Legitimating Tactics
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Questions and Answers

Which influence tactic is most likely to lead to commitment?

  • Inspirational appeals (correct)
  • Exchange
  • Pressure
  • Legitimating

What reaction occurs when a target person carries out a requested action with minimal effort and without enthusiasm?

  • Ingratiation
  • Resistance
  • Commitment
  • Compliance (correct)

Which of the following tactics is categorized under Hard Tactics?

  • Consultation
  • Pressure (correct)
  • Inspirational appeals
  • Personal appeals

What is the most likely outcome when using legitimating as an influence tactic?

<p>Compliance (B)</p> Signup and view all the answers

Which reaction is characterized by opposition to a requested action?

<p>Resistance (C)</p> Signup and view all the answers

Which tactic involves offering assistance to gain support from a target?

<p>Collaboration (C)</p> Signup and view all the answers

What tactic appeals to the values and emotions of the target to gain commitment?

<p>Inspirational appeals (D)</p> Signup and view all the answers

Which tactic is characterized by using praise and flattery to influence the target?

<p>Ingratiation (B)</p> Signup and view all the answers

Which influence tactic seeks to validate the authority of the agent making a request?

<p>Legitimating tactics (C)</p> Signup and view all the answers

What does the tactic of 'exchange' involve?

<p>Reciprocating something later for a request (B)</p> Signup and view all the answers

Which tactic utilizes logical arguments and factual evidence to influence the target?

<p>Rational persuasion (C)</p> Signup and view all the answers

What approach does the agent take in 'personal appeals'?

<p>Asking for help based on friendship (C)</p> Signup and view all the answers

Which tactic involves using persistent reminders to influence the target?

<p>Pressure (B)</p> Signup and view all the answers

Flashcards

Influence Tactics

Strategies used to persuade someone to do something.

Rational Persuasion

Using logic and evidence to show a request is good.

Consultation

Involving others in decision-making for their support.

Inspirational Appeals

Appealing to values and emotions to gain commitment.

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Collaboration

Offering help and resources in return for cooperation.

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Apprising

Explaining how a request benefits the target.

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Legitimating Tactics

Establishing the authority to make a request.

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Pressure Tactics

Using demands, threats, to force compliance.

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Coalition Tactics

Using others' support to influence a target.

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Hard Tactics

Influencing someone with a forceful approach.

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Commitment

Target agrees enthusiastically, showing initiative.

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Resistance

Target opposes the request, trying to avoid it.

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Study Notes

Influence Tactics

  • Influence is an attempt by one person (agent) to affect another (target).
  • Rational Persuasion: Agent uses logic and evidence to show request/proposal is feasible and aligns with objectives.
  • Consultation: Agent gets target's input on improvements/planning for a proposed action.
  • Inspirational Appeals: Agent appeals to target's values/ideals to evoke emotions and gain commitment.
  • Collaboration: Agent offers help/resources to encourage target cooperation.
  • Apprising: Agent explains how the request benefits the target personally or advances their career.
  • Ingratiation: Agent uses praise/flattery to gain favor and influence target.
  • Personal Appeals: Agent asks target to comply based on friendship or personal favour.
  • Exchange: Agent offers something the target wants, in return for their cooperation.

Legitimating Tactics

  • Agent establishes legitimacy of request by verifying authority.
  • Pressure: Agent uses demands, threats, checks, reminders to persuade target.
  • Coalition Tactics: Agent enlists others' support to influence the target.

Categories of Influence Tactics

  • Rational Persuasion, Hard Tactics, and Soft Tactics are the categories.
  • Hard Tactics include Exchange, Legitimating, Pressure.
  • Soft Tactics include Consultation, Inspirational appeals, Ingratiation, and Personal Appeals.

Reactions to Influence Tactics

  • Commitment: Target agrees with action, is enthusiastic, and takes initiative.
  • Compliance: Target does as requested but isn't enthusiastic.
  • Resistance: Target opposes requested action, actively avoids it.

Influence Tactics and Outcomes

  • Inspirational appeals, Consultation, and Personal appeals most often lead to commitment.
  • Legitimating and Exchange most often lead to compliance.
  • Pressure, Rational Persuasion, Ingratiation, and Coalition often lead to resistance.

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Related Documents

Influence Tactics PDF

Description

Explore the various influence tactics and legitimating strategies used in interpersonal communication. This quiz will cover methods such as rational persuasion, collaboration, and the importance of authority in making requests. Test your understanding of these psychological concepts to enhance your influence skills.

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