Podcast
Questions and Answers
What is the primary value highlighted in the In App Feedback Framework?
What is the primary value highlighted in the In App Feedback Framework?
What is a significant benefit of closing the feedback loop with users?
What is a significant benefit of closing the feedback loop with users?
Why is it important to involve engineering partners early in the feedback collection process?
Why is it important to involve engineering partners early in the feedback collection process?
Which of the following is a goal of an effective feedback loop?
Which of the following is a goal of an effective feedback loop?
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What should be done after gathering user feedback according to the framework?
What should be done after gathering user feedback according to the framework?
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What does the framework suggest is key to creating a positive user experience?
What does the framework suggest is key to creating a positive user experience?
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What is a major advantage of collecting feedback within the app?
What is a major advantage of collecting feedback within the app?
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Which of the following captures a significant drawback of In App Feedback?
Which of the following captures a significant drawback of In App Feedback?
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How can In App Feedback enhance the scope of research?
How can In App Feedback enhance the scope of research?
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What limitation does In App Feedback have regarding user sentiment?
What limitation does In App Feedback have regarding user sentiment?
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What is an essential consideration when collecting feedback in-app?
What is an essential consideration when collecting feedback in-app?
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Which group can be targeted effectively for In App Feedback collection?
Which group can be targeted effectively for In App Feedback collection?
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What is a risk associated with interrupting users for feedback?
What is a risk associated with interrupting users for feedback?
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Why is the user's experience emphasized in the In App Feedback Framework?
Why is the user's experience emphasized in the In App Feedback Framework?
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What is the primary outcome of surfacing In App Feedback multiple times to users over a period of time?
What is the primary outcome of surfacing In App Feedback multiple times to users over a period of time?
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How does the framework suggest building trust with users?
How does the framework suggest building trust with users?
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Which of the following best describes the role of customer goals in the feedback loop?
Which of the following best describes the role of customer goals in the feedback loop?
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What should be understood from engineering partners during the feedback collection process?
What should be understood from engineering partners during the feedback collection process?
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What visual tool does the framework mention to help guide the feedback mechanism process?
What visual tool does the framework mention to help guide the feedback mechanism process?
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What is one recommended action after receiving user feedback?
What is one recommended action after receiving user feedback?
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In what way does gathering feedback contribute to the business?
In what way does gathering feedback contribute to the business?
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What number one value is emphasized in the feedback framework?
What number one value is emphasized in the feedback framework?
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Study Notes
https://www.lightningdesignsystem.com/guidelines/in-app-feedback/overview/
In App Feedback Framework
- Comprises research, design, and implementation guidelines to gather user feedback directly within products.
Reasons for Collecting In App Feedback
- Trust Building: Establishing user trust is paramount by actively listening to feedback and ensuring users feel valued.
- Closing the Feedback Loop: Acknowledging users' contributions improves relationships and prioritizes the issues they raise.
- User-Centric Approach: Focuses on placing the customer at the center of product development, enhancing overall user experience.
- Insight Generation: Extracting valuable insights from user feedback can drive business growth and inform decision-making.
Project Planning Considerations
- Strategic Steps: Follow specific guidelines for designing effective feedback mechanisms, emphasizing the importance of preparation.
- Collaboration with Engineering: Engaging with engineering teams early on is crucial to understand technical constraints and implementation strategies.
- Utilizing Resources: Referencing scenarios and additional resources can help integrate various components of an effective feedback mechanism.
In App Feedback Overview
- In App Feedback Framework includes research, design, and implementation guidelines for user feedback within products.
- Collects feedback directly from users, enhancing understanding of their experiences with technology in real time.
Why Collect In App Feedback?
- Centralizes the user experience in product development through immediate feedback.
- Utilizes multiple feedback channels including research studies, surveys, and events like Dreamforce.
- Captures user sentiment during specific interactions rather than relying solely on retrospective surveys.
Benefits of In App Feedback
- Provides immediate insights into user sentiment related to specific moments or actions.
- Can reach a broad audience, potentially encompassing the entire user base.
- Allows targeted feedback collection from specific user groups based on usage data.
- Enables tracking of user sentiments over time, assessing the impact of enhancements.
Drawbacks of In App Feedback
- May not fully capture user motivations or sentiments due to brief nature of feedback requests.
- Interruptive feedback requests during workflow can lead to negative user sentiment and bias.
- Requires careful implementation to maintain a positive user experience while collecting valuable insights.
Values & Goals
- Trust is paramount; feedback gathering strengthens relationships by valuing user voices.
- Closing the feedback loop is essential to recognize user contributions and to prioritize their concerns.
- An effective feedback loop aligns customer goals at the intersection of business, user experience, and research aims.
Planning the Scope of Your Project
- Early discussions with engineering partners are crucial to address implementation strategies and technical constraints.
- A structured flowchart can guide the process of determining the effectiveness of In App Feedback in achieving desired goals.
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Description
Explore the In-App Feedback Framework which encompasses research, design, and implementation strategies for integrating user feedback directly within applications. Understand the importance of trust and how gathering feedback can enhance user relationships and prioritize their concerns effectively.
