Podcast
Questions and Answers
ICT refers to the use of technology communications in processing, storing and transferring ______.
ICT refers to the use of technology communications in processing, storing and transferring ______.
information
Recent developments in ICT have greatly impacted business communication, such as the use of ______ for instant messaging.
Recent developments in ICT have greatly impacted business communication, such as the use of ______ for instant messaging.
mobile devices
The introduction of ______ has enhanced communication through video conferencing in the business world.
The introduction of ______ has enhanced communication through video conferencing in the business world.
Zoom
Electronic Data Interchange (EDI) allows for the instant transfer of documents such as purchase orders and ______.
Electronic Data Interchange (EDI) allows for the instant transfer of documents such as purchase orders and ______.
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Social media websites like ______ enable users to build professional networks and engage with others in their industry.
Social media websites like ______ enable users to build professional networks and engage with others in their industry.
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Social networks and social media sites allow businesses to develop brand ______ and build a public image.
Social networks and social media sites allow businesses to develop brand ______ and build a public image.
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Video conferencing applications like ______, Skype, and FaceTime allow online video interaction.
Video conferencing applications like ______, Skype, and FaceTime allow online video interaction.
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Consumers have become more comfortable buying goods ______.
Consumers have become more comfortable buying goods ______.
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Having a company website allows businesses to sell all day every ______.
Having a company website allows businesses to sell all day every ______.
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______ computing allows file sharing and storage online, accessed from any device.
______ computing allows file sharing and storage online, accessed from any device.
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A large capital investment is required initially to set up a functional ______ or app.
A large capital investment is required initially to set up a functional ______ or app.
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Businesses need to invest in security and ______ to reduce the chance of data breaches.
Businesses need to invest in security and ______ to reduce the chance of data breaches.
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Over-reliance on ICT can greatly affect sales if there are ______ issues.
Over-reliance on ICT can greatly affect sales if there are ______ issues.
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GDPR compliance requires businesses to allocate extra ______ to their processes.
GDPR compliance requires businesses to allocate extra ______ to their processes.
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Computer-aided design helps create, modify, and analyze product ______.
Computer-aided design helps create, modify, and analyze product ______.
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Hackers can access information stored on websites and threaten to use it unless their ransom ______ are met.
Hackers can access information stored on websites and threaten to use it unless their ransom ______ are met.
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______ stores like Nike and Adidas enable direct sales to consumers online.
______ stores like Nike and Adidas enable direct sales to consumers online.
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Staff need to learn new ______ regularly to keep up with technology.
Staff need to learn new ______ regularly to keep up with technology.
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Facebook is used by many businesses, as they can post updates frequently and interact with ______.
Facebook is used by many businesses, as they can post updates frequently and interact with ______.
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Payment platforms like Stripe, PayPal, and Shopify facilitate simple ______ for businesses.
Payment platforms like Stripe, PayPal, and Shopify facilitate simple ______ for businesses.
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Study Notes
Information Communication Technology (ICT)
- ICT refers to the use of technology for communications, processing, storing, and transferring information.
- ICT has significantly impacted business operations due to recent rapid developments.
- The ICT landscape is constantly evolving, for example, the introduction of ChatGPT and Zoom.
- The General Data Protection Regulation (GDPR) governs rights and responsibilities in the rapidly evolving ICT world.
Business Communication Impacts of ICT Developments
- Instant messaging has improved communication speed through widespread mobile device usage and enhanced internet coverage.
- Platforms like email, texting, WhatsApp, and LiveChat enable instant interaction with stakeholders.
- Electronic Data Interchange (EDI) has replaced traditional written forms of business communication, enabling faster and automated information exchange for purchase orders, invoices, stock ordering, and trading figures.
- Networking opportunities have expanded through social media websites and apps like LinkedIn.
- Businesses and individuals can network with like-minded people or companies.
- More effective marketing opportunities exist through social networks and social media sites.
- Businesses can develop brand loyalty, build a public image, and target specific markets directly.
- Social media enables global reach without the additional costs of setting up in different countries.
- Ecommerce opportunities have improved as consumers become more comfortable with online purchases.
- Businesses can now easily set up online checkouts using platforms like Stripe, PayPal, Shopify, Facebook, and Google.
- Video conferencing has facilitated remote meetings, reducing travel costs and time, and enabling flexible work arrangements.
- Apps like Zoom, Skype, and FaceTime enable global online video interactions.
- Computer-aided design (CAD) utilizes computers to design, modify, analyze, and optimize product designs.
- CAD allows designers to share documentation and ideas, enabling the adaptation of designs to suit local tastes and trends.
- Having a company website allows businesses to operate 24/7, build contact lists, provide LiveChat features, expand to other countries, and become retailers more easily.
- Investment is needed to develop a website and train employees.
- Cloud computing enables online file sharing and storage, accessible through electronic devices, reducing storage costs.
- Cloud services like Google Drive, iCloud, and Dropbox provide secure password-protected file access for multiple users across the world.
Business Challenges in Introducing ICT
- Large capital investment is required upfront to implement functional websites and apps, ensure high-volume handling, and improve design and functionality.
- Developing a complex smartphone app can cost €100,000 to €500,000.
- Data breaches are a risk, requiring investments in security measures to protect sensitive information.
- The 2018 Facebook data breach affecting 50 million accounts could result in a €1.5 billion fine.
- Over-reliance on ICT can negatively impact sales during internet connection problems or website disruptions.
- In 2018, Amazon's 'Prime Day' glitches resulted in €80-90 million in lost sales.
- Cybercrime poses a threat, with hackers potentially accessing information stored on websites and demanding ransoms or threatening website disruptions.
- Musgraves, operating SuperValu, Centra, and Daybreak stores, faced a cybercrime attack in 2017 aimed at obtaining credit and debit card details.
- Regulatory compliance, like GDPR, requires additional resources to ensure compliance and avoid fines.
- Google was fined €50 million in 2019 for violating EU privacy laws under GDPR.
- Staff require regular training on new ICT skills, increasing costs and taking up employee time.
- Sky TV staff need training on interacting with customers through their website's LiveChat feature.
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Description
Explore how Information Communication Technology (ICT) has transformed business communication. This quiz covers the effects of instant messaging, Electronic Data Interchange (EDI), and regulatory frameworks like GDPR on modern communication practices. Assess your understanding of ICT's role in enhancing interaction speed and efficiency.
