Human Resources Management Quiz
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Questions and Answers

Which of the following is NOT a step in the recruitment process?

  • Planning
  • Targeting
  • Selection
  • Interviewing (correct)

Intrinsic motivation is primarily influenced by external rewards and working conditions.

False (B)

What is the primary aim of the planning phase in the recruitment process?

To prepare and evaluate future hiring needs

_____ motivation is driven by the enjoyment and fulfillment derived from performing a job.

<p>Intrinsic</p> Signup and view all the answers

Match the following motivation types with their descriptions:

<p>Intrinsic motivation = Related to the job itself Extrinsic motivation = Related to external rewards and conditions Financial incentives = Monetary benefits to motivate employees Task design = Structuring work tasks to enhance engagement</p> Signup and view all the answers

What is a major disadvantage of financial incentives as a management tool?

<p>They tend to motivate employees only in the short-term (D)</p> Signup and view all the answers

A supervisor serves as a coach during the appraisal interview.

<p>False (B)</p> Signup and view all the answers

What action should be taken if an assessment comes as a total surprise to the employee?

<p>The manager/supervisor did not perform their job properly.</p> Signup and view all the answers

Which of the following approaches focuses on changing the company itself to reduce stress?

<p>Organizational approach (B)</p> Signup and view all the answers

What does internal differentiation refer to?

<p>Searching for tasks that have something in common (B)</p> Signup and view all the answers

Vitality within an organization refers only to the physical health of employees.

<p>False (B)</p> Signup and view all the answers

Internal specialization is based on grouping activities according to tasks performed.

<p>False (B)</p> Signup and view all the answers

What are the three phases of the HRM cycle?

<p>Inflow, throughput, outflow</p> Signup and view all the answers

What does the acronym S.M.A.R.T stand for in setting objectives?

<p>Specific, Measurable, Achievable, Relevant, Time-bound</p> Signup and view all the answers

Lean management aims to prevent _____ in production processes.

<p>waste</p> Signup and view all the answers

Task rotation involves the same number of tasks with ______ responsibility in each.

<p>greater</p> Signup and view all the answers

Match the terms with their descriptions:

<p>Task enrichment = Two tasks with defined levels of responsibility Task enlargement = More tasks with the same level of responsibility Burn-out = Overwhelm leading to exhaustion and reduced performance Culture = What people do, think, and share within an organization</p> Signup and view all the answers

Match the following leadership theories with their descriptions:

<p>X and Y Theory = Assesses how management perceives employee motivation Hersey &amp; Blanchard = Situational leadership based on task maturity 360 Feedback = Feedback received from multiple sources 180 Feedback = Feedback from two parties only</p> Signup and view all the answers

Which of the following is NOT a characteristic of vital employees?

<p>Less involvement (A), More absenteeism (C)</p> Signup and view all the answers

What is the primary process of HRM?

<p>Inviting new employees (C)</p> Signup and view all the answers

Define organizational culture in one sentence.

<p>The shared values, beliefs, and practices that shape the behavior of individuals within an organization.</p> Signup and view all the answers

Cultural change is an unimportant aspect of a manager's job.

<p>False (B)</p> Signup and view all the answers

Work-intrinsic motivators are external rewards provided to employees.

<p>False (B)</p> Signup and view all the answers

What is one way employees can manage stress according to the content?

<p>Engaging in sports</p> Signup and view all the answers

What is the primary aim of re-designing company processes?

<p>Enhancing customer value (C)</p> Signup and view all the answers

Lean management seeks to prevent waste without considering customer needs.

<p>False (B)</p> Signup and view all the answers

What does the term 'overprocessing' refer to in lean management?

<p>Making the product/service 'too perfect.'</p> Signup and view all the answers

A __________ manager is responsible for multiple activities such as sales, marketing, and finance.

<p>general</p> Signup and view all the answers

Match the following terms with their definitions:

<p>Functional manager = Responsible for one activity General manager = Responsible for all activities Agile leadership = Focus on flexibility and employee autonomy Business Process Re-engineering = Radical changes in processes</p> Signup and view all the answers

Which of the following is NOT a characteristic of modern organizational management?

<p>Increased control over employees (D)</p> Signup and view all the answers

The role of a manager includes steering the actions of other people in an organization.

<p>True (A)</p> Signup and view all the answers

What are customer demands a driving factor for in modern organizations?

<p>Re-designing processes</p> Signup and view all the answers

Which of the following is NOT a type of managerial role?

<p>Technical roles (C)</p> Signup and view all the answers

Interpersonal roles include figuring out how to allocate resources effectively.

<p>False (B)</p> Signup and view all the answers

What are the three elements of an organization?

<p>People, Cooperation, Common purpose</p> Signup and view all the answers

Strategic management is the process of careful consideration of proper responses to the __________.

<p>environment</p> Signup and view all the answers

Match the following managerial roles with their functions:

<p>Figurehead = Interpersonal role Observer = Informational role Entrepreneur = Decision-making role Spokesperson = Informational role</p> Signup and view all the answers

What is the main goal of strategic management?

<p>To achieve organizational goals through proper planning (C)</p> Signup and view all the answers

The classical school of strategic management focuses solely on strategic thinking.

<p>False (B)</p> Signup and view all the answers

What are the two approaches to strategic management?

<p>Classical school (Strategic planning) and Modern approach (Strategic thinking)</p> Signup and view all the answers

Which of the following is NOT a method an organization can use to achieve growth?

<p>Sole reliance on traditional marketing (C)</p> Signup and view all the answers

A SWOT analysis includes an internal analysis.

<p>True (A)</p> Signup and view all the answers

What are the three phases of the strategic management process?

<p>Situational analysis, Strategy formation, Planning and implementation</p> Signup and view all the answers

The managerial style of top managers influences the organization's __________.

<p>culture</p> Signup and view all the answers

Match the motivational methods with their descriptions:

<p>Bonuses = Once-only payments for agreed performance Profit sharing = Percentage of the net profit obtained over a certain year Shares-option arrangements = Payment in the form of shares at a fixed price Task design motivation = Range of duties attuned to employee needs</p> Signup and view all the answers

Which element is NOT part of the structure of an organization?

<p>Behavioral patterns of customers (B)</p> Signup and view all the answers

Organizational goals only reflect the interests of the employees.

<p>False (B)</p> Signup and view all the answers

What does the concept of 'key skills' refer to in an organization?

<p>Capabilities of individuals that can distinguish from competitors</p> Signup and view all the answers

Flashcards

Business Process Re-engineering

Business process re-engineering focuses on drastically changing existing processes to dramatically improve customer value, efficiency, and quality.

Lean Management

Lean Management is a systematic method to optimize processes by eliminating waste and maximizing customer value.

Functional Manager

A functional manager is responsible for a specific area or function within a company, such as sales or marketing.

General Manager

A general manager is responsible for overseeing the entire operation of a company, including all departments and functions.

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Leadership Style

Leadership style describes the way a manager or leader influences their team and exercises their power to reach company goals.

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Agile Leadership

Agile Leadership is a leadership style characterized by flexibility, adaptability, and responsiveness to change.

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Manager

A manager is an individual who is responsible for directing and guiding the work of other people within an organization.

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Organizational Trends

Organizations are becoming flatter, with fewer management levels and a focus on empowering employees.

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Situational Leadership

The ability of leaders to adapt their style based on the maturity level of their team members.

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Classical Strategic Planning

Focuses on striking a balance between an organization's internal strengths and weaknesses, and external opportunities and threats.

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Strategic Thinking for Strategic Management

A modern approach that emphasizes strategic thinking and flexibility to adapt to a dynamic environment. Analytical models become less important.

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Organization

A group of people working together towards a common goal. It can be a formal organization or an informal group.

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Organizing

The process of coordinating tasks, people, and resources to achieve organizational goals.

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Management

The process of leading and guiding an organization.

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Survival of Organizations

The ability of an organization to respond effectively to changes in the external environment.

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Strategic Management

The process of planning and implementing strategies to address environmental changes and achieve organizational goals.

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Recruitment Process

The process of planning, analyzing tasks, targeting candidates, using recruitment channels, selecting the best applicants, checking references and assessing them, and finally discussing job conditions with the chosen candidate.

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Intrinsic Motivation

Motivational factors related to the job's content, such as challenge, curiosity, and the desire to learn and excel.

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Extrinsic Motivation

Motivational factors related to external factors surrounding the job, such as rewards, working conditions, or status.

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Performance Review

A conversation aimed at planning for the future based on the employee's current performance.

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Appraisal Interview

A conversation evaluating the performance of an employee over a specific period, typically a year.

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Financial Incentives

Financial incentives offered to employees, such as bonuses, shares, fringe benefits, or individual/team benefits.

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Task Design

The process of designing a job in a way that is motivating and engaging for the employee.

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Outflow

The termination of an employment contract due to various reasons like voluntary resignation, end of a temporary contract, or discharge.

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Task Enlargement

A type of job enrichment where an employee is given more tasks at the same level of responsibility, increasing variety and skill usage.

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Task Rotation

A type of job enrichment where an employee is given more responsibilities within the existing tasks, leading to greater autonomy and decision-making.

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Vitality

The ability of an organization to adapt to change, innovate, and thrive in a dynamic environment.

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Organizational Culture

A set of shared values, beliefs, and behaviors within an organization that influence how people think and act.

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Task Culture

A culture that emphasizes collaborating and solving specific problems as a team.

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SMART Objectives

A goal-setting approach where objectives are Specific, Measurable, Achievable, Relevant, and Time-bound.

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Burnout

A state of emotional, physical, and mental exhaustion caused by prolonged stress and excessive workload.

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Cultural Change

The process of influencing the shared values, beliefs, and behaviors within an organization to achieve desired outcomes.

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Outplacement

The act of aiding departing employees in their job search process.

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Power Culture

A type of organizational culture characterized by centralized decision-making, with power concentrated in a few individuals, often the leader.

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Internal Specialization

A process of internal organization where tasks are grouped based on the final outcome or product.

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Internal Differentiation

A process where the organization separates its tasks based on functions or departments.

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Process

A set of stages or steps involved in a process, including the initial input, the transformation process, and the final output.

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Work Motivation

A framework that classifies motivators as either intrinsic, stemming from the work itself, or extrinsic, coming from external factors.

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SWOT Analysis

Analyzing an organization's internal strengths and weaknesses, as well as external opportunities and threats, to understand its current position and potential for growth.

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Organizational Vision

A clear statement outlining the organization's future aspirations, often including a mission statement and guiding principles.

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Organizational Structure

The way components within an organization interact, including the organizational structure, task allocation, and communication flow.

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Organizational Systems

Information and communication systems used within an organization to share data and facilitate operations.

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Managerial Style

The characteristic patterns of behavior exhibited by top managers, influencing the organizational culture.

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Staffing

The organization's focus on its human resources, including recruitment, training, and employee development.

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Key Skills

Unique skills and capabilities possessed by individuals within an organization, differentiating them from competitors.

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Bonus

A financial reward for achieving predetermined performance targets, often given as a one-time payment.

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Study Notes

Organizational Structure

  • An organizational structure defines tasks, authorities, and responsibilities, outlining relationships between positions.
  • Cost factors influence efficiency and cost-benefit ratios.
  • Managerial factors include vision, approach to people and work.
  • Societal factors, like health, sustainability, and safety, affect work.
  • Individual factors consider work attractiveness for employees and their contributions to organizational goals.

Functionalism

  • Internal differentiation involves identifying tasks with commonalities.
  • A functional division (F-division) groups tasks with shared characteristics.

Internal Specialization

  • Internal specialization groups activities based on the end result.

Product Division (P-Division)

  • A product division groups activities by product.

Market Division (M-Division)

  • A market division groups activities by market segment (e.g., retail, wholesale).

Geographical Division (G-Division)

  • A geographical division groups activities by geographic region (e.g., Europe, Asia, America).

Job Level, Tasks, and Responsibilities

  • Tasks and responsibilities are defined at various organizational levels.
  • Responsibilities are the moral obligation to perform tasks correctly.
  • Delegation involves handing over tasks and related authority/responsibility.

Communication

  • Communication between organizational members from different departments or divisions is conducted through meeting/consultation structures.

Likert's Pin Structure

  • This structure of flow, manages information flow from and to different departments and managers.
  • This structure improves decision-making, reduces miscommunication, and improves performance

Span of Control

  • Span of control is the number of subordinates effectively managed by a manager.
  • Factors affecting span of control include manager quality, employee quality, organizational nature, nature of work, and the character of the job.

Processes and Quality

  • A process is a series of activities to achieve a specific goal. It involves combining input to make an output for end-users (customers).
  • McDonald's processes include taking orders (in-store and drive-thru), preparing food, cleaning, and buying ingredients.
  • Processes are categorized as primary processes (those directly involved in product/service creation), and secondary (support) processes (e.g. management, finances).
  • Administrative processes support primary and secondary processes, for example, selection of strategy and process control.

Leadership and HRM

  • A manager triggers and steers the actions of people within an organization.
  • Managers have different levels of responsibility, including functional and general managers.
  • Power is the ability to influence others to behave according to certain goals/ rules.
  • Leadership styles vary(e.g., authoritarian, democratic, participative and laissez-faire).
  • Theories on leadership styles exist (e.g., X-Y McGregor theory).
  • Situational leadership models, such as that of Hersey and Blanchard, emphasize adapting leadership style based on employee maturity.

Human Resources Management (HRM)

  • HRM involves all activities associated with the inflow, flow through and outflow of employees within an organization.
  • HRM includes activities such as recruitment, selection, training, and performance management.
  • HRM focuses on human capital as a significant factor in organizational success.

Motivation

  • Financial incentives (bonuses, shares) act as immediate performance rewards but might not be a primary motivator.
  • Task design (enrichment, enlargement, rotation) can boost employee engagement and skills .
  • Setting high objectives fosters commitment and communication among employees.
  • Vitality involves organizational health, resilience, and adaptability in a competitive business environment.

Organizational Culture

  • Culture is comprised of shared values, actions and beliefs.
  • Schein's model describes culture as a pyramid, highlighting artifacts, values, and underlying assumptions.
  • Key organizational cultures include: People-centricity, individual learning, organizational learning, and diversity and inclusion.
  • Cultural differences are important to consider when managing a diverse workforce/organization.

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Description

Test your knowledge on human resources management, focusing on recruitment processes, motivation types, and performance appraisals. This quiz covers essential concepts and terminology in HRM, providing a comprehensive review for practitioners and students alike.

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