Podcast
Questions and Answers
What is the main objective of job rotation in on-the-job training?
What is the main objective of job rotation in on-the-job training?
- To increase employee salaries quickly.
- To expose employees to different experiences and skills. (correct)
- To reduce the number of employees needed.
- To limit the training scope to a single job.
Which of the following is NOT a form of on-the-job training?
Which of the following is NOT a form of on-the-job training?
- Job rotation
- Coaching
- Mentoring
- Lecture-based training (correct)
How does orientation benefit new employees in an organization?
How does orientation benefit new employees in an organization?
- It lowers the overall training costs.
- It exclusively teaches technical skills.
- It familiarizes them with jobs and coworkers. (correct)
- It focuses solely on company policies.
What is a key characteristic of off-the-job training?
What is a key characteristic of off-the-job training?
Which tool is typically used in performance appraisals?
Which tool is typically used in performance appraisals?
What is a primary disadvantage of the critical incident technique in performance appraisal?
What is a primary disadvantage of the critical incident technique in performance appraisal?
Which appraisal method involves comparing a person's performance with that of others?
Which appraisal method involves comparing a person's performance with that of others?
How does the BARS approach improve upon graphic rating scales?
How does the BARS approach improve upon graphic rating scales?
What is the purpose of upward appraisal in performance evaluation?
What is the purpose of upward appraisal in performance evaluation?
Which of the following is NOT a type of multiperson comparison?
Which of the following is NOT a type of multiperson comparison?
What is a key attribute of the learning skills self-assessment method?
What is a key attribute of the learning skills self-assessment method?
Which appraisal method involves contributions from superiors, subordinates, peers, and customers?
Which appraisal method involves contributions from superiors, subordinates, peers, and customers?
What challenge is associated with using the critical incident technique?
What challenge is associated with using the critical incident technique?
What is intrinsic compensation primarily focused on?
What is intrinsic compensation primarily focused on?
Which of the following is an example of extrinsic compensation?
Which of the following is an example of extrinsic compensation?
What percentage of a compensation mix does a classification of '100% wages' indicate?
What percentage of a compensation mix does a classification of '100% wages' indicate?
Which job type is most likely to utilize a commission-based pay structure?
Which job type is most likely to utilize a commission-based pay structure?
Which of the following best describes a merit pay increase?
Which of the following best describes a merit pay increase?
What is primarily influenced by a company's approach to work-life balance?
What is primarily influenced by a company's approach to work-life balance?
Which of the following best represents a benefit of intrinsic compensation?
Which of the following best represents a benefit of intrinsic compensation?
What is the purpose of creating a compensation mix?
What is the purpose of creating a compensation mix?
What is a primary characteristic of on-the-job training?
What is a primary characteristic of on-the-job training?
Which scenario best describes off-the-job training?
Which scenario best describes off-the-job training?
Which group is more likely to prefer commission-based compensation?
Which group is more likely to prefer commission-based compensation?
What is a main purpose of performance appraisal?
What is a main purpose of performance appraisal?
What distinguishes coaching from mentoring?
What distinguishes coaching from mentoring?
What is the primary consequence of employee turnover for organizations?
What is the primary consequence of employee turnover for organizations?
Which type of performance appraisal uses trait checklists?
Which type of performance appraisal uses trait checklists?
For what reason might young parents prefer certain employee benefits?
For what reason might young parents prefer certain employee benefits?
What does the retention rate indicate about an organization's workforce?
What does the retention rate indicate about an organization's workforce?
What is an example of an off-the-job training method?
What is an example of an off-the-job training method?
Why might a manager choose to give performance appraisals?
Why might a manager choose to give performance appraisals?
What is a common implication of high employee turnover?
What is a common implication of high employee turnover?
What is true about mentoring in the workplace?
What is true about mentoring in the workplace?
How is 'replacement' within a workforce primarily defined?
How is 'replacement' within a workforce primarily defined?
What type of compensation mix might a highly confident sales professional prefer?
What type of compensation mix might a highly confident sales professional prefer?
Which compensation strategy is likely preferred by individuals seeking stable, predictable income?
Which compensation strategy is likely preferred by individuals seeking stable, predictable income?
Flashcards
Orientation
Orientation
A set of activities designed to familiarize new employees with their jobs, coworkers, and key aspects of the organization.
Job Rotation
Job Rotation
A job design technique in which employees are moved between two or more jobs in a planned manner. The objective is to expose the employees to different experiences and wider variety of skills to enhance job satisfaction and to cross-train them.
Coaching
Coaching
A type of on-the-job training where an experienced employee guides a less experienced employee.
Modeling
Modeling
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Training
Training
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On-the-Job Training
On-the-Job Training
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Mentoring
Mentoring
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Off-the-Job Training
Off-the-Job Training
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Performance Appraisal
Performance Appraisal
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Graphic Rating Scales
Graphic Rating Scales
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Behaviorally Anchored Rating Scales (BARS)
Behaviorally Anchored Rating Scales (BARS)
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Critical Incidents Technique
Critical Incidents Technique
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Multiperson Comparisons
Multiperson Comparisons
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Peer Appraisal
Peer Appraisal
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Upward Appraisal
Upward Appraisal
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360° Feedback
360° Feedback
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Alternatives to Supervisory Appraisal
Alternatives to Supervisory Appraisal
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Compensation
Compensation
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Intrinsic Compensation
Intrinsic Compensation
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Extrinsic Compensation
Extrinsic Compensation
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Wages
Wages
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Salary
Salary
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Piecework
Piecework
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Commission
Commission
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Compensation Mix
Compensation Mix
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Compensation Preferences
Compensation Preferences
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Retention Rate
Retention Rate
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Turnover Rate
Turnover Rate
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Replacement
Replacement
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Quality Workforce
Quality Workforce
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Replacement Costs
Replacement Costs
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Recruitment and Hiring
Recruitment and Hiring
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Study Notes
Human Resources - BOH4M
- Managing HR after training
- Success criteria include explaining on-the-job and off-the-job training types, describing performance appraisal significance, constructing appraisals using various tools, and developing ideal compensation mixes.
Orientation and Training
- Orientation is a set of activities to familiarize new employees with their jobs, coworkers, and the organization.
- The Office – Orientation is an example of orientation
- There are two types of training: on-the-job and off-the-job.
- On-the-job training includes job rotation, coaching, mentoring and modeling.
- Off-the-job training includes management development courses and employee retreats.
On-The-Job Training
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Job Rotation: Employees are moved between two or more jobs to expose them to different skills and experience, enhancing job satisfaction and cross-training.
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Coaching: Focuses on performance elements of specific tasks; done by immediate supervisors or experienced coworkers, often involves modeling the task.
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Mentoring: Focuses on a broader set of tasks, more general; done by someone experienced; involves taking someone under their 'wing'. More hands-off than coaching.
Off-the-Job Training
- Management training is the most typical off-the-job training.
- Companies send managers to short courses.
- Company employee retreats can also be used for off-the-job training.
- Other types of training can also apply to specific tasks (e.g., software training).
Performance Appraisal
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Performance appraisal formally assesses an employee's work accomplishments and provides feedback.
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Purposes include evaluation (knowing where they stand relative to objectives and standards) and development (assisting in training and continued personal development).
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Types of appraisals include graphic rating scales, BARS (behaviorally anchored rating scales), critical incident technique, and multiperson comparison.
Compensation
- Compensation is what an employee receives in return for doing their job.
- There are two types of compensation:
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Intrinsic compensation: non-material job benefits (e.g., sense of fulfillment, achievement, purpose, accomplishment, great relationships with coworkers).
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Extrinsic compensation: material things (e.g., wages, salary, paid benefits).
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Compensation mix: showing the types of pay a person receives in percentages (not dollar amounts).
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Examples of compensation mixes: 100% wages, 85% salary/15% benefits, 70% commission/30% salary.
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Compensation Mix Patterns:
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Commission is mostly used in sales jobs, wages in lower paying jobs and salary in professional jobs.
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Compensation Preferences:
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People prefer commission (young, highly qualified, willing to take risks) , salary ( stable income, families), and benefits (middle-aged, older workers).
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Retention & Turnover
- Retention: keeping employees
- Turnover: losing employees (firing, quitting, retiring)
- Turnover is expensive due to replacement costs.
- Retention rate: 90% means 90% of the employees stayed.
- Turnover rate: 10% means that 10% of the employees left.
Replacement
- Replacement includes promotions, transfers, terminations, layoffs, and retirements
- It is the management of turnover.
- Decisions relate to shifting people within the organisation, retirements, and terminations.
Additional Information
- Study questions 4 and 5 address workforce development and maintenance.
- Activity in page 31 demonstrates the task of making compensation mix.
- Activity in page 34 is for homework (completing a compensation mix example).
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