Human Resources - BOH4M Training Management
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Questions and Answers

What is the main objective of job rotation in on-the-job training?

  • To increase employee salaries quickly.
  • To expose employees to different experiences and skills. (correct)
  • To reduce the number of employees needed.
  • To limit the training scope to a single job.

    • Which of the following is NOT a form of on-the-job training?

  • Job rotation
  • Coaching
  • Mentoring
  • Lecture-based training (correct)

    • How does orientation benefit new employees in an organization?

  • It lowers the overall training costs.
  • It exclusively teaches technical skills.
  • It familiarizes them with jobs and coworkers. (correct)
  • It focuses solely on company policies.

    • What is a key characteristic of off-the-job training?

    <p>It often involves classroom or external learning environments.</p> Signup and view all the answers

    Which tool is typically used in performance appraisals?

    <p>Self-evaluation forms</p> Signup and view all the answers

    What is a primary disadvantage of the critical incident technique in performance appraisal?

    <p>It can overly emphasize extreme behaviors.</p> Signup and view all the answers

    Which appraisal method involves comparing a person's performance with that of others?

    <p>Multiperson comparisons</p> Signup and view all the answers

    How does the BARS approach improve upon graphic rating scales?

    <p>By providing written descriptions of behaviors.</p> Signup and view all the answers

    What is the purpose of upward appraisal in performance evaluation?

    <p>To gather feedback from subordinates.</p> Signup and view all the answers

    Which of the following is NOT a type of multiperson comparison?

    <p>Peer evaluations</p> Signup and view all the answers

    What is a key attribute of the learning skills self-assessment method?

    <p>It is quick and easy to use.</p> Signup and view all the answers

    Which appraisal method involves contributions from superiors, subordinates, peers, and customers?

    <p>360° feedback</p> Signup and view all the answers

    What challenge is associated with using the critical incident technique?

    <p>It under-reports effective behavior.</p> Signup and view all the answers

    What is intrinsic compensation primarily focused on?

    <p>Job satisfaction and personal fulfillment</p> Signup and view all the answers

    Which of the following is an example of extrinsic compensation?

    <p>Annual salary of $75,000</p> Signup and view all the answers

    What percentage of a compensation mix does a classification of '100% wages' indicate?

    <p>100% monetary incentives</p> Signup and view all the answers

    Which job type is most likely to utilize a commission-based pay structure?

    <p>Sales jobs with measurable targets</p> Signup and view all the answers

    Which of the following best describes a merit pay increase?

    <p>A permanent raise based on performance evaluation</p> Signup and view all the answers

    What is primarily influenced by a company's approach to work-life balance?

    <p>Job satisfaction and productivity</p> Signup and view all the answers

    Which of the following best represents a benefit of intrinsic compensation?

    <p>Sense of accomplishment</p> Signup and view all the answers

    What is the purpose of creating a compensation mix?

    <p>To break down pay into percentage components</p> Signup and view all the answers

    What is a primary characteristic of on-the-job training?

    <p>It is very hands-on and often involves modeling.</p> Signup and view all the answers

    Which scenario best describes off-the-job training?

    <p>A manager attends a leadership course outside the company.</p> Signup and view all the answers

    Which group is more likely to prefer commission-based compensation?

    <p>Young individuals with high confidence in their jobs</p> Signup and view all the answers

    What is a main purpose of performance appraisal?

    <p>To evaluate performance relative to objectives and standards.</p> Signup and view all the answers

    What distinguishes coaching from mentoring?

    <p>Coaching focuses on specific tasks while mentoring covers broader job elements.</p> Signup and view all the answers

    What is the primary consequence of employee turnover for organizations?

    <p>Rise in replacement costs</p> Signup and view all the answers

    Which type of performance appraisal uses trait checklists?

    <p>Graphic rating scales</p> Signup and view all the answers

    For what reason might young parents prefer certain employee benefits?

    <p>Daycare benefits for their children</p> Signup and view all the answers

    What does the retention rate indicate about an organization's workforce?

    <p>The success of management in keeping employees</p> Signup and view all the answers

    What is an example of an off-the-job training method?

    <p>Attending a professional conference.</p> Signup and view all the answers

    Why might a manager choose to give performance appraisals?

    <p>To assess work accomplishments and provide feedback.</p> Signup and view all the answers

    What is a common implication of high employee turnover?

    <p>Increased training costs for new hires</p> Signup and view all the answers

    What is true about mentoring in the workplace?

    <p>It is typically more comprehensive and broad.</p> Signup and view all the answers

    How is 'replacement' within a workforce primarily defined?

    <p>Managing promotions, transfers, and terminations</p> Signup and view all the answers

    What type of compensation mix might a highly confident sales professional prefer?

    <p>75% commission with bonuses and benefits</p> Signup and view all the answers

    Which compensation strategy is likely preferred by individuals seeking stable, predictable income?

    <p>Regular salary payments</p> Signup and view all the answers

    Study Notes

    Human Resources - BOH4M

    • Managing HR after training
    • Success criteria include explaining on-the-job and off-the-job training types, describing performance appraisal significance, constructing appraisals using various tools, and developing ideal compensation mixes.

    Orientation and Training

    • Orientation is a set of activities to familiarize new employees with their jobs, coworkers, and the organization.
    • The Office – Orientation is an example of orientation
    • There are two types of training: on-the-job and off-the-job.
    • On-the-job training includes job rotation, coaching, mentoring and modeling.
    • Off-the-job training includes management development courses and employee retreats.

    On-The-Job Training

    • Job Rotation: Employees are moved between two or more jobs to expose them to different skills and experience, enhancing job satisfaction and cross-training.

    • Coaching: Focuses on performance elements of specific tasks; done by immediate supervisors or experienced coworkers, often involves modeling the task.

    • Mentoring: Focuses on a broader set of tasks, more general; done by someone experienced; involves taking someone under their 'wing'. More hands-off than coaching.

    Off-the-Job Training

    • Management training is the most typical off-the-job training.
    • Companies send managers to short courses.
    • Company employee retreats can also be used for off-the-job training.
    • Other types of training can also apply to specific tasks (e.g., software training).

    Performance Appraisal

    • Performance appraisal formally assesses an employee's work accomplishments and provides feedback.

    • Purposes include evaluation (knowing where they stand relative to objectives and standards) and development (assisting in training and continued personal development).

    • Types of appraisals include graphic rating scales, BARS (behaviorally anchored rating scales), critical incident technique, and multiperson comparison.

    Compensation

    • Compensation is what an employee receives in return for doing their job.
    • There are two types of compensation:

      • Intrinsic compensation: non-material job benefits (e.g., sense of fulfillment, achievement, purpose, accomplishment, great relationships with coworkers).

      • Extrinsic compensation: material things (e.g., wages, salary, paid benefits).

      • Compensation mix: showing the types of pay a person receives in percentages (not dollar amounts).

      • Examples of compensation mixes: 100% wages, 85% salary/15% benefits, 70% commission/30% salary.

      • Compensation Mix Patterns:

      • Commission is mostly used in sales jobs, wages in lower paying jobs and salary in professional jobs.

      • Compensation Preferences:

      • People prefer commission (young, highly qualified, willing to take risks) , salary ( stable income, families), and benefits (middle-aged, older workers).

    Retention & Turnover

    • Retention: keeping employees
    • Turnover: losing employees (firing, quitting, retiring)
    • Turnover is expensive due to replacement costs.
    • Retention rate: 90% means 90% of the employees stayed.
    • Turnover rate: 10% means that 10% of the employees left.

    Replacement

    • Replacement includes promotions, transfers, terminations, layoffs, and retirements
    • It is the management of turnover.
    • Decisions relate to shifting people within the organisation, retirements, and terminations.

    Additional Information

    • Study questions 4 and 5 address workforce development and maintenance.
    • Activity in page 31 demonstrates the task of making compensation mix.
    • Activity in page 34 is for homework (completing a compensation mix example).

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    Related Documents

    BOH4M Human Resources Training to Compensation PDF

    Description

    This quiz explores essential aspects of managing HR after training, focusing on orientation and the types of training available. It discusses on-the-job and off-the-job training methods, as well as performance appraisal significance and compensation strategy development. Test your knowledge of these crucial HR practices.

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