Podcast
Questions and Answers
What is the primary benefit of On-the-Job Training (OJT)?
What is the primary benefit of On-the-Job Training (OJT)?
Which method of training involves learning by performing tasks in actual work settings?
Which method of training involves learning by performing tasks in actual work settings?
Which of the following is NOT a method of identifying training needs?
Which of the following is NOT a method of identifying training needs?
What type of training primarily focuses on learning from experienced colleagues?
What type of training primarily focuses on learning from experienced colleagues?
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Which of the following training methods provides immediate feedback to learners?
Which of the following training methods provides immediate feedback to learners?
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Which method categorizes training that occurs outside of formal education environments?
Which method categorizes training that occurs outside of formal education environments?
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What distinguishes Computer-Based Training (CBT) from traditional training methods?
What distinguishes Computer-Based Training (CBT) from traditional training methods?
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Which training method involves rotation through different jobs to acquire varied skills?
Which training method involves rotation through different jobs to acquire varied skills?
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What is one of the effects that should be measured when evaluating training?
What is one of the effects that should be measured when evaluating training?
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Which design is NOT mentioned as a method for evaluating training effectiveness?
Which design is NOT mentioned as a method for evaluating training effectiveness?
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What essential training program is highlighted for supporting employee learning needs?
What essential training program is highlighted for supporting employee learning needs?
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When evaluating a training program, which trainee reaction is typically measured?
When evaluating a training program, which trainee reaction is typically measured?
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In the context of managing organizational change programs, which factor is NOT typically focused on?
In the context of managing organizational change programs, which factor is NOT typically focused on?
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What type of training involves employees learning while working?
What type of training involves employees learning while working?
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Which of the following is an evaluation method where results are compared before and after training?
Which of the following is an evaluation method where results are compared before and after training?
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Which of the following training methods emphasizes learning through real-world tasks?
Which of the following training methods emphasizes learning through real-world tasks?
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What is the first step to ensure success in on-the-job training (OJT)?
What is the first step to ensure success in on-the-job training (OJT)?
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Which of the following techniques is NOT recommended for delivering effective lectures?
Which of the following techniques is NOT recommended for delivering effective lectures?
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What role do Learning Management Systems (LMS) play in Internet-based training?
What role do Learning Management Systems (LMS) play in Internet-based training?
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Lifelong learning in the workplace focuses on providing employees with what type of experiences?
Lifelong learning in the workplace focuses on providing employees with what type of experiences?
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Which of the following is a common challenge faced by employees requiring literacy training?
Which of the following is a common challenge faced by employees requiring literacy training?
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In delivering lectures, why is it important to control hand movements?
In delivering lectures, why is it important to control hand movements?
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Which option best describes a component of electronic performance support systems (EPSS)?
Which option best describes a component of electronic performance support systems (EPSS)?
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What factor should be considered when conducting internet-based training?
What factor should be considered when conducting internet-based training?
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What is the primary purpose of task analysis?
What is the primary purpose of task analysis?
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In which scenario would performance analysis be most applicable?
In which scenario would performance analysis be most applicable?
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Which of the following best describes a competency model?
Which of the following best describes a competency model?
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What roles are typically included at the top of a human resource manager's competency model?
What roles are typically included at the top of a human resource manager's competency model?
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Which area is not directly assessed during task analysis?
Which area is not directly assessed during task analysis?
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When conducting a training needs analysis, the emphasis for new employees is primarily on which aspect?
When conducting a training needs analysis, the emphasis for new employees is primarily on which aspect?
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What is a key difference between task analysis and performance analysis?
What is a key difference between task analysis and performance analysis?
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Which component is typically found below the roles in the competency model pyramid for a human resource manager?
Which component is typically found below the roles in the competency model pyramid for a human resource manager?
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What is one of the primary purposes of employee orientation?
What is one of the primary purposes of employee orientation?
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Which step is NOT mentioned as part of the training process?
Which step is NOT mentioned as part of the training process?
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What aspect does effective employee orientation aim to enhance aside from providing information?
What aspect does effective employee orientation aim to enhance aside from providing information?
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Which of the following best defines 'socialization' in the context of employee training?
Which of the following best defines 'socialization' in the context of employee training?
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What is a critical component of the training process according to the chapter?
What is a critical component of the training process according to the chapter?
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What is the primary purpose of the training process for new employees?
What is the primary purpose of the training process for new employees?
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Which step in the training process involves identifying the specific knowledge and skills required for a job?
Which step in the training process involves identifying the specific knowledge and skills required for a job?
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Why is training considered a hallmark of good management?
Why is training considered a hallmark of good management?
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What should training programs align with to be effective?
What should training programs align with to be effective?
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In which step do trainers formulate measurable training objectives?
In which step do trainers formulate measurable training objectives?
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Which method is NOT mentioned as part of the program implementation step?
Which method is NOT mentioned as part of the program implementation step?
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What is the last step in the four-step training process?
What is the last step in the four-step training process?
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Which of the following is a key outcome of effective training?
Which of the following is a key outcome of effective training?
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Study Notes
Human Resource Management - Chapter 8: Training and Developing Employees
- This chapter focuses on increasing effectiveness in training employees.
- Key topics include employee orientation, the training process, analyzing training needs, implementing training and development programs, and evaluating training efforts.
Employee Orientation (Onboarding)
- Aims to provide new employees with necessary information to function within the company.
- Ideally, helps new employees emotionally connect with the firm.
- Key aspects include feeling welcome and at ease, understanding the organization, knowing expected work behavior, and beginning the socialization process.
- Orientation process involves conveying employee benefit information, outlining personnel policies, explaining daily routines, and providing a facilities tour and information about company organization and operations. Safety measures and related regulations are also part of the process.
The Training Process
- Defined as teaching new employees basic job skills.
- A hallmark of effective management and reduces the employer's exposure to negligent training liability.
- Training's strategic context is crucial, aligning training programs with the company's strategic objectives. Effective training leads to enhanced organizational performance.
Steps in the Training Process
- Needs Analysis: Identifying job-specific knowledge and skills required, comparing them to prospective trainees' knowledge and skills.
- Instructional Design: Formulating specific, measurable training objectives, planning training content (e.g., workbooks, activities), and budgeting.
- Program Implementation: Delivering the training to the targeted employee group, using methods such as on-the-job or online training.
- Evaluation: Assessing the training program's success by measuring reaction to the program, learning achieved, job behavior changes, and the results of training.
Analyzing Training Needs
- Task Analysis: A detailed study of job tasks to determine the specific skills required.
- Performance Analysis: Verifying performance deficiencies and determining if training or other remedies (e.g., transferring the employee) are appropriate.
- Methods for identifying training needs include assessing new employees' and current employees' training needs, analyzing performance appraisals, reviewing job-related performance data, using observations, and conducting interviews. Specialized software can also aid the process.
Training Methods
- On-the-job training (OJT), apprenticeship training, informal learning, job instruction training, lectures, programmed learning, audiovisual-based training, vestibule training, tele-training, videoconferencing, and electronic performance support systems (EPSS).
- Computer-based training (CBT), simulated learning, internet-based training, and learning portals (internet methods) may also be included.
On-the-Job Training (OJT)
- One of the types of training employees can receive.
- Advantages include low cost, learning by doing, and immediate feedback.
- Key steps for success: preparing the learner, presenting the operation, conducting a tryout, and providing follow-up.
Job Instruction Training at UPS (Example)
- A practical example outlined in a series of illustrations.
Delivering Effective Lectures
- Pointers on effective presentation delivery include avoiding a poor start by giving clear signals, maintaining alertness to the audience, establishing eye contact, ensuring everyone can hear, controlling hand gestures, and using notes rather than scripts.
- Suggest breaking long presentations into shorter, five-minute segments, practicing beforehand, and rehearsing the presentation thoroughly.
Internet-Based Training
- Learning Management Systems (LMS) are software packages used to effectively run internet training.
- These use special attributes and features to help identify training needs, schedule, deliver, assess, and manage online training itself.
- Methods include e-learning modules, learning portals, videoconferencing, and performance support systems (EPSS).
Lifelong Learning (employers' responses)
- Employers have the responsibility of providing employees with lifelong opportunities in education and training.
- Programs designed to enhance basic skills and literacy are part of this responsibility.
- Employees often need ongoing support and the availability of learning opportunities to thrive.
Managing Organizational Change Programs
- Change programs are important for organizational growth and development.
- These changes may include the areas of strategy, culture, structure, technologies, and employees.
Evaluating Training Efforts
- Methods for evaluating training include time series design and controlled experimentation.
- Evaluation methods also include assessing trainee reactions, measuring learning outcomes, evaluating job performance changes, and evaluating overall results from training.
Key Terms (Glossary)
- The document includes a list of key terms related to employee development and training.
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Description
This quiz covers Chapter 8 of Human Resource Management, focusing on the strategies involved in training and developing employees. Key topics include employee orientation, the training process, and evaluating training effectiveness, ensuring employees are well-prepared to contribute to the organization.
