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Questions and Answers
Donald ______ in 1959 developed four levels of evaluation.
Donald ______ in 1959 developed four levels of evaluation.
Kirkpatrick
The four levels of training evaluation model was later redefined and updated in ______'s 1998 book.
The four levels of training evaluation model was later redefined and updated in ______'s 1998 book.
Kirkpatrick's
The four levels of Kirkpatrick's evaluation model essentially measure ______ of trainees.
The four levels of Kirkpatrick's evaluation model essentially measure ______ of trainees.
reaction
The four levels of evaluation as envisaged by ______ evaluation model follow.
The four levels of evaluation as envisaged by ______ evaluation model follow.
Level 1: evaluation at this stage measures how the participant reacts immediately after the completion of the ______ program.
Level 1: evaluation at this stage measures how the participant reacts immediately after the completion of the ______ program.
Each level is important and has an impact on the ______ level.
Each level is important and has an impact on the ______ level.
A positive and favourable reaction from a few key persons in the group influences the ______ of a program.
A positive and favourable reaction from a few key persons in the group influences the ______ of a program.
A negative reaction could greatly reduce the ______ for conducting further training programs.
A negative reaction could greatly reduce the ______ for conducting further training programs.
This evaluation is made to know the attitude and ______ of the trainees about various aspects of the training.
This evaluation is made to know the attitude and ______ of the trainees about various aspects of the training.
Level 2: At this level, a simple standardized ______ on the subject of training is administered before and after the program.
Level 2: At this level, a simple standardized ______ on the subject of training is administered before and after the program.
Level 3: In this phase, the evaluation is done to know the extent to which the trainees applied the learning and changed their ______.
Level 3: In this phase, the evaluation is done to know the extent to which the trainees applied the learning and changed their ______.
The Training Evaluation final results can be in the form of increased ______, improved quality, decreased costs, increased sales, reduced turnover, and higher profits.
The Training Evaluation final results can be in the form of increased ______, improved quality, decreased costs, increased sales, reduced turnover, and higher profits.
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Study Notes
Kirkpatrick's Four Levels of Evaluation
- Developed by Donald Kirkpatrick in 1959 and updated in 1998
- The model represents a series of steps to evaluate training programs and is considered an industry standard
Level 1: Reaction
- Measures the participant's reaction immediately after the training program
- Evaluates attitude and opinion of the trainees about various aspects of the training (boarding, lodging, timetable, trainees' behavior, classroom, course content, etc.)
- A positive reaction from key persons influences the future of the program, while a negative reaction reduces the motivation to learn among participants
Level 2: Learning
- Uses a standardized questionnaire administered before and after the program to assess:
- Degree of improvement/change in knowledge, skills, and attitude of trainees as a result of training
- The extent of learning achieved by the trainees
Level 3: Behavior
- Evaluates the extent to which the trainees applied the learning and changed their behavior
- Typically conducted 3-4 months after the training to assess the performance of the trainees
- Focuses on the application of learning in the workplace
Level 4: Results
- The final impact results of the training program are taken into consideration
- Evaluates the tangible outcomes of the training, such as:
- Increased production
- Improved quality
- Decreased costs
- Increased sales
- Reduced turnover
- Higher profits
- Considered the "acid test" of the training program's effectiveness
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