Human Resource Management Quiz

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Questions and Answers

What is a key goal of human resource management according to the content?

  • To enforce strict disciplinary measures
  • To achieve social legitimacy through ethical people management (correct)
  • To minimize employee engagement initiatives
  • To enhance employee salaries above industry standards

Which component of HRM is responsible for defining the direction of HR activities?

  • HR evaluations
  • HR practices
  • HR strategies (correct)
  • HR policies

How do environmental factors influence organizations?

  • They influence employee personal choices unrelated to work
  • They exert a major influence on how an organization functions (correct)
  • They only affect external stakeholders
  • They exclusively determine organizational profits

What is crucial for ensuring that an organization has suitable employees?

<p>Integrating human resource strategies with the business strategy (C)</p> Signup and view all the answers

What does HR policy provide in the context of human resource management?

<p>Guidelines for how specific aspects of HRM should be applied (B)</p> Signup and view all the answers

What is meant by swarm intelligence in the context of collective behavior?

<p>A model of cooperation that mimics natural phenomena (A)</p> Signup and view all the answers

Which theory of leadership focuses on the qualities leaders possess?

<p>Trait Theories (A)</p> Signup and view all the answers

What is the primary focus of behavioural theories of leadership?

<p>What leaders do and how they do it (C)</p> Signup and view all the answers

What was significant about the first Conductorless Symphony Ensemble, Persimfans?

<p>It challenged traditional orchestral structures (C)</p> Signup and view all the answers

Which of the following best represents contingency theories of leadership?

<p>Successful leadership is dependent on situational variables (D)</p> Signup and view all the answers

Which leadership style is best suited for a situation that requires compliance during a crisis?

<p>Coercive (A)</p> Signup and view all the answers

What is the primary focus of the democratic leadership style?

<p>Building consensus and gathering contributions (D)</p> Signup and view all the answers

In which circumstance would an authoritative leadership style be most effectively used?

<p>When a new vision and direction are required (B)</p> Signup and view all the answers

Which leadership style aims to heal team conflicts and motivate individuals under stress?

<p>Affiliative (A)</p> Signup and view all the answers

What is the primary objective of a coaching leadership style?

<p>To develop people and improve performance (D)</p> Signup and view all the answers

Which factor is NOT identified as influencing employee retention?

<p>Job security (C)</p> Signup and view all the answers

What is a key impact of losing key employees on a business?

<p>It can have a disproportionate impact on the business. (D)</p> Signup and view all the answers

Which of the following should be a basis for retention strategies?

<p>Understanding of factors that affect employee decisions to leave or stay (C)</p> Signup and view all the answers

Among the listed factors, which one contributes to a positive employee experience?

<p>Autonomy (D)</p> Signup and view all the answers

What factor can significantly affect an employee's decision to stay at a company?

<p>Congruence of values (C)</p> Signup and view all the answers

What is intrinsic motivation primarily driven by?

<p>Self-determination and meaningfulness (C)</p> Signup and view all the answers

How can extrinsic motivation affect intrinsic motivation?

<p>It can undermine existing intrinsic motivation. (D)</p> Signup and view all the answers

Which statement best describes extrinsic motivation?

<p>It occurs when external incentives are used to motivate behavior. (C)</p> Signup and view all the answers

What can lead to crowding-out effects in motivation?

<p>Ignoring self-determination in motivation strategies. (C)</p> Signup and view all the answers

Which of the following is an example of extrinsically motivated behavior?

<p>Completing tasks to avoid disciplinary actions (A)</p> Signup and view all the answers

What is a potential consequence of relying too heavily on extrinsic motivation?

<p>Decreased self-determination in individuals (D)</p> Signup and view all the answers

Which factor is mentioned as potentially undermining intrinsic motivation?

<p>Extrinsic rewards such as pay raises (A)</p> Signup and view all the answers

Which of the following best characterizes a situation of intrinsic motivation?

<p>Engaging in an activity purely for enjoyment (B)</p> Signup and view all the answers

What is one of the environmental drivers of convergence?

<p>Emergence of global customers (D)</p> Signup and view all the answers

Which of the following describes a strategic driver of convergence?

<p>Ability to respond quickly to competitive challenges (A)</p> Signup and view all the answers

What role do external stakeholders play in human resource management?

<p>They contribute to the organisation's external dynamics (A)</p> Signup and view all the answers

Which factor is considered a structural driver of convergence?

<p>Integration of global operational frameworks (B)</p> Signup and view all the answers

What concept focuses on the attraction of talent in human resource management?

<p>Employer branding (C)</p> Signup and view all the answers

Which of these factors is critical during the exit process in human resources?

<p>Separation management (A)</p> Signup and view all the answers

Which category does 'retaining and caring for employees' fall under in human resource management?

<p>Motivate (B)</p> Signup and view all the answers

What is a key advantage of global branding?

<p>Standardized marketing across markets (D)</p> Signup and view all the answers

What is considered a method to unlock employee potentials?

<p>Intrinsic motivation theories (D)</p> Signup and view all the answers

Which external factor can influence human resource management significantly?

<p>Technological advancements (D)</p> Signup and view all the answers

Which aspect is not a focus during the onboarding process?

<p>Assessing employee performance (D)</p> Signup and view all the answers

Which concept does NOT contribute to employee motivation?

<p>Employee disengagement (C)</p> Signup and view all the answers

What is a significant challenge associated with convergence?

<p>Harmonization of diverse cultures (A)</p> Signup and view all the answers

Flashcards

HR strategies: Aligning with the Business

The overall direction and goals of human resource management (HRM) align with the business strategy, ensuring a unified approach to people management.

HR policies: Setting clear guidelines

Guidelines that clearly define how specific aspects of HRM should be applied and implemented within the organization.

HR practices: Actions speak louder

Actual actions and activities involved in managing people and the employment relationship. They put policies into practice.

External environmental factors

Factors outside the organization, such as economic trends, legal regulations, and competition, affect how HRM operates.

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Internal environmental factors

Factors within the organization, such as organizational culture, technology, and employee demographics, influence HRM decisions.

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Impact of Losing Key Employees

Losing key employees can significantly impact the business, potentially more than losing other resources.

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Understanding Employee Retention Factors

Retention strategies should aim to understand and address the factors that influence employee decisions to stay or leave.

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Factors Affecting Employee Retention

Factors that influence retention include things like a sense of accomplishment, being recognized for work, receiving feedback, having autonomy, and aligning personal values with the company.

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Addressing Retention Issues

Retention strategies should address the reasons employees leave, focusing on areas such as career development, compensation, work-life balance, and company culture.

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Continuous Onboarding

The 'onboarding' process should be viewed as a continuous process that involves continuous feedback and coaching.

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Intrinsic Motivation

Motivation driven by internal factors like satisfaction and personal fulfillment. It arises from the activity itself and is not influenced by external rewards.

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Extrinsic Motivation

Motivation driven by external factors like rewards or punishments. Actions are performed to gain something or avoid negative consequences.

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Self-Determination

A type of motivation where individuals are driven by a sense of self-determination and the inherent meaningfulness of the task.

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Crowding-Out Effect

The phenomenon where extrinsic rewards, when introduced, decrease intrinsic motivation.

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Crowding-In Effect

A phenomenon where intrinsic motivation can strengthen extrinsic motivation. It happens when extrinsically motivated actions become more self-determined.

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External Controls

Extrinsic motivators can make individuals feel controlled and less autonomous, potentially diminishing intrinsic motivation.

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Meaningful Work

The importance of self-determination and meaningful tasks plays a significant role in intrinsic motivation.

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External Rewards & Punishments

Extrinsic motivation is based on external rewards and pressures which may be ineffective in the long term.

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Trait Theories: The 'Great Man' within

Leadership traits are inherent qualities that distinguish effective leaders from others. These traits include self-assuredness, intelligence, decisiveness, and more.

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Behavioral Theories: Leaders in action

This theory emphasizes the behaviors leaders exhibit, such as focusing on people (consideration) or on tasks (initiating structure).

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Contingency Theories: Situational leadership

Contingency theories recognize that leadership effectiveness depends on the specific situation, including the organization's culture, structure, and strategy.

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Swarm Intelligence: Collective Wisdom

A group of individuals behaving collectively to achieve a common goal, often with no designated leader - like flocks of birds or schools of fish.

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Collective Behavior: Together we stand

The ability to coordinate and work together as a group, even without a single leader. This can be seen in animal behaviors like flocks of birds or schools of fish.

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Coercive leadership

A leadership style that emphasizes clear expectations, demanding compliance, and taking control during a crisis or with difficult employees. It focuses on immediate results and order.

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Authoritative leadership

A leadership style that inspires and motivates people by setting a clear vision and direction. It uses enthusiasm and communication to drive change.

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Affiliative leadership

A leadership style that focuses on building strong relationships, creating a positive and supportive atmosphere, and prioritizing team harmony. It focuses on emotional intelligence and building trust.

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Democratic leadership

A leadership style that emphasizes collaboration, consensus-building, and allowing team members to participate in decision-making. It aims to build commitment and buy-in.

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Pacesetting leadership

A leadership style where the leader sets high standards for performance and expects team members to work at a fast pace to meet those standards. It focuses on achieving immediate results.

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External Environment

Factors outside of a company that can influence how human resources are managed. This includes economic trends, laws, and what competitors are doing.

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Internal Environment

Factors inside a company that affect human resource management such as company culture, technology, and the types of employees.

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Drivers of Convergence: Environmental

These are the main drivers of the trend known as global convergence, and include things like removing barriers to trade, making businesses less regulated, having more customers worldwide, and new technologies.

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Drivers of Convergence: Strategic

These are the main drivers of the trend known as global convergence, and include things like achieving global brand recognition, standardizing products and services, and being able to quickly respond to competition by moving resources around.

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Drivers of Convergence: Structural

These are the main drivers of the trend known as global convergence, and include things like global structures that promote integration, instead of national structures that can limit it.

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HR Practices: Actionable Steps

These are the actionable steps and guidelines that companies take to put their HR plans into practice. These define how HR should be implemented in the company.

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HR Policies: Setting Clear Rules

A set of guidelines and policies to ensure a fair and consistent approach to managing people. These include aspects like hiring, promotions, and disciplinary actions.

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Human Resource Management: Managing People

This is a key component of strategic HR. It involves the process of acquiring, developing, motivating, and retaining employees to meet business demands.

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Environmental Factors: Influencing HR

These are the factors, both internal and external, that influence the decisions and actions of the human resource department.

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Internal Environmental Factors: Company Culture

The organization's culture, technology, and employee demographics can all influence the way HR operates and makes decisions.

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External Environmental Factors: Economic Trends

Economic trends like inflation, competition, and new technologies can all impact human resource management, affecting strategic planning and decisions.

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HR Process: Selecting Candidates

The process involves understanding the needs of a role, finding suitable candidates, and then evaluating and selecting the best person.

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HR Strategy: Attracting Talent

This is the process of creating a strategy for attracting and retaining new employees. It can involve employer branding and internal HR processes.

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Onboarding: Welcoming New Employees

A process which helps new employees get acclimated to the company culture, processes, and team. It sets the stage for them to succeed in their new role.

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Developing: Upskilling and Growth

This is the ongoing process of teaching new skills, advancing knowledge, and supporting employee growth within the organization.

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Study Notes

Session 1 and Fundamentals

  • The session covered a Bachelor of Science in International Business Administration module on Human Resources.
  • The lecturer was Dr. Andreas Jäger Fontana.
  • Contact information for the lecturer was provided: +41 79 383 73 41 and [email protected].

Learning Objectives

  • Modules covered the meaning, issues, goals and impact of HRM.
  • Concepts of people management were discussed and the strategic nature of HRM was highlighted.
  • The key contextual factors affecting HRM practices were analyzed.
  • The additional complexity in an international setting was addressed.

Learning Path

  • The learning path steps included HRM Fundamentals, The Context, The Concept of strategy, International Dimension, and Unfolding the map.

Fundamentals

  • HRM, a controversial term, is concerned with the behaviour of people in organizations.
  • The term "human resources" reduces people to the same value category as materials or money and technology.
  • The new philosophy of "people management" advocates that attention should be given to the interests of employees.
  • Employment policies should be socially legitimate and benefit all parties.

Goals and Impact

  • HRM aims to develop and implement human resource strategies aligned with business strategies.
  • HRM promotes social legitimacy by adopting an ethical approach.
  • A positive employee experience is essential.

Components

  • HR strategies define the direction for HRM actions.
  • HR policies provide guidelines for implementation.
  • HR practices manage the employment relationship.

The Context

  • Internal environment consists of social systems, technical systems, the sector, size, complexity, technology, culture, and financial circumstances.
  • External environment involves national and international competition, deregulation of markets, globalization, economic and social trends, developments in technology, government interventions (legislation and regulations).
  • Gig economy; short-term contracts or freelance work, rather than permanent employment.
  • Zero-hours contracts; no minimum set contracted hours.
  • Artificial intelligence and automation; integration and co-operation, more value-added, and higher-skilled tasks.
  • Demographics; increasing proportion of women, greater ethnic diversity, more educated employees, and an aging population.
  • Attitudes to work; some people see work as a means to an end while others see work as a source of fulfillment.

The Concept of Strategy

  • A strategy is an approach to achieve aims in the future.
  • A business model is defined and developed to achieve specified aims.
  • Three characteristics of strategy:
  1. Forward looking, a declaration of intent and direction.
  2. Acknowledges organisational potential to deliver results, or a resource-based view.
  3. Strategic fit, between overall business strategy and functional strategies within a specific context.

Strategic HRM

  • The stakeholders who have legitimate interest in the organization; shareholders, owners, management, employees, suppliers, customers, and general public.
  • Understanding people issues and dealing with them strategically.

The International Dimension

  • International HRM (IHRM) is the process of managing people across international boundaries for MNCs.
  • IHRM requires understanding factors affecting employees across different environments.

Contextual Factors

  • Cultural differences are important but institutional factors (role of the state, employment law, and national systems) are also significant.
  • Cultural variations in values, beliefs, and behavioral patterns affect people within an organization.

The Challenge

  • Determining the extent to which HR policies and practices should be standardised or have local variations.
  • Standardization or convergence refers to the adoption of parent company policies by subsidiaries.
  • Localization or divergence means subsidiaries operating their own policies and acting like local firms.

Drivers of Convergence

  • Environmental: removal of trade barriers, deregulation of markets, emergence of global customers, and web-based technologies.
  • Strategic: global branding and standardization, quicker response to competition through resource redeployment.
  • Structural: global integration, despite potential inhibition from national structures.

Up and Downsides of Convergence

  • Upsides: Promoting common values, delivering consistent treatment across the organisation, using consistent practice, and giving greater control over dispersed operations.
  • Downsides: Stifling innovation, the centre losing touch, and ill-conceived policies possibly being subverted at the local level.

Unfolding the Map

  • A visual representation of the various factors involved in human resource management (HRM).

Session 2 and learning objectives

  • Session 2 covered Organizational Behavior and Motivation for students in an International Business Administration program.

Learning path

  • Step 1 (Organizational Behavior) - Human Nature
  • Step 2 (Organizational Behavior) - Factors Affecting how Organizations Function
  • Step 3 (Motivation, Commitment and Engagement) - Factors Affecting the Behavior of People in Organizations.
  • Step 4 (Motivation, Commitment and Engagement) - Motivation, Commitment and Engagement.

Session 3 and learning objectives

  • Session 3 centered on attraction, recruiting, and selection for strategic resourcing.
  • Objectives focused on understanding strategic resourcing elements and applying them in practice.

Session 4 and learning objectives

  • Session 4 covered managing employment relations, including psychological contracts, onboarding, retention, and separation.
  • Objectives focused on understanding core employment relationship management elements.

Session 5 and learning objectives

  • Session 5 was about unlocking potential through leadership.
  • Objectives focused on understanding leadership concepts, theories, and their application.

Session 7 and learning objectives

  • Session 7 focused on unlocking potential through performance management and learning & development.
  • Learning objectives included understanding performance elements and issues, re-thinking performance management, and understanding L&D philosophies.

Session 8 and learning objectives

  • Session 8 focused on rewarding people.
  • Learning objectives focused on reward management, concept and relevance.

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